1. Manuals
  2. Brands
  3. Multitech Manuals
  4. Gateway
  5. E1
  6. User manual

Multitech E1 User Manual

Voice/ip gateways digital models (t1, e1, isdn-pri) voice / fax over ip networks
Hide thumbs
1
2
Table Of Contents
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265
266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291
292
293
294
295
296
297
298
299
300
301
302
303
304
305
306
307
308
309
310
311
312
313
314
315
316
317
318
319
320
321
322
323
324
325
326
327
328
329
330
331
332
333
334
335
336
337
338
339
340
341
342
343
344
345
346
347
348
349
350
351
352
353
354
355
356
357
358
359
360
361
362
363
364
365
366
367
368
369
370
371
372
373
374
375
376
377
378
379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
395
Table of Contents

Advertisement

Quick Links

Download this manual
Voice / Fax over IP Networks
User Guide for Voice/IP Gateways
Digital Models (T1, E1, ISDN-PRI):
MVP-2410/3010

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the E1 and is the answer not in the manual?

Questions and answers

Related Manuals for Multitech E1

Summary of Contents for Multitech E1

  • Page 1 Voice / Fax over IP Networks User Guide for Voice/IP Gateways Digital Models (T1, E1, ISDN-PRI): MVP-2410/3010...

  • Page 2: User Guide

    Multi-Tech Systems, Inc. All rights reserved. Copyright © 2005, by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc.

  • Page 3: Table Of Contents

    VOIP NTRODUCTION TO ULTI E1 Front Panel LEDs ...23 E1 LED Descriptions ...24 ...25 PECIFICATIONS Specs for Digital T1 MultiVOIP Units...25 Specs for Digital E1 MultiVOIP Units...26 ...27 NSTALLATION AT A LANCE ...27 ELATED OCUMENTATION CHAPTER 2: QUICK START INSTRUCTIONS...28 CHAPTER 3: MECHANICAL INSTALLATION AND CABLING...30...
  • Page 4 ... 189 HONEBOOK XAMPLES 3 Sites, All-T1 Example... 189 Configuring Mixed Digital/Analog VOIP Systems ... 195 Call Completion Summaries ... 204 Variations in PBX Characteristics... 207 CHAPTER 7: E1 PHONEBOOK CONFIGURATION ... 208 E1 V T1 T ERSUS ELEPHONY NVIRONMENTS E1-S...
  • Page 5 PPENDIX ABLE INOUTS Command Cable ... 353 Ethernet Connector... 353 T1/E1 Connector... 354 Voice/Fax Channel Connectors ... 354 ISDN BRI RJ-45 Pinout Information ... 356 ISDN Interfaces: “ST” and “U” ... 357 APPENDIX B: TCP/UDP PORT ASSIGNMENTS... 358 ... 359...

  • Page 6: Chapter 1: Overview

    Chapter 1: Overview...

  • Page 7: About Thi Manual

    It’s detailed. Use it. The best way to learn about phonebooks is to wade through examples like those in our chapters on T1 (North American standard) Phonebooks and E1 (Euro standard) Phonebooks. Finally, this manual is meant to be comprehensive.
  • Page 8 MultiVOIP Product Family MVP- Description 2410 24-48 Model Function digital digital VOIP VOIP unit add-on card Capacity channels added channels Chassis/ 19” 1U circuit Mounting rack card mount only Description Model analog add-on analog Function voip card voip Capacity 4 added channels channels channels...

  • Page 9: Introduction To Ti Multivoips (Mvp2410 & Mvp24-48)

    Introduction to TI MultiVOIPs (MVP2410 & MVP24-48) We proudly present MultiTech’s T1 Digital Multi-VOIP products. The MVP2410 is a rack-mount model; and the MVP24-48 is an add-on expansion card that doubles the capacity of the MVP2410 without adding another chassis. These voice-over-IP products have fax capabilities.
  • Page 10 Overview MultiVOIP User Guide H.323, SIP & SPP. Being H.323 compatible, the MVP2410 can place calls to telephone equipment at remote IP network locations that also contain H.323 compatible voice-over-IP gateways. It will interface with H.323 software and H.323 gatekeeper units. H.323 specifications also bring to voip telephony many special features common to conventional telephony.
  • Page 11 MultiVOIP User Guide Overview RADIUS Support. Inter-operation with a RADIUS server allows for call accounting (especially for billing) on a voip system. The MultiVOIP supports inter-operation with RADIUS servers for the RADIUS accounting function (but not the RADIUS authentication function). STUN Support.
  • Page 12 Overview MultiVOIP User Guide While the web GUI’s appearance differs slightly, its content and organization are essentially the same as that of the Windows GUI (except for logging).
  • Page 13 MultiVOIP User Guide Overview The primary advantage of the web GUI is remote access for control and configuration. The controller PC and the MultiVOIP unit itself must both be connected to the same IP network and their IP addresses must be known.
  • Page 14 Overview MultiVOIP User Guide Logging of System Events. MultiTech has built SysLog Server functionality into the software of the MultiVOIP units. SysLog is a de facto standard for logging events in network communication systems. The SysLog Server resides in the MultiVOIP unit itself. To implement this functionality, you will need a SysLog client program (sometimes referred to as a “daemon”).

  • Page 15: T1 Front Panel Leds

    MultiVOIP User Guide Overview Supplementary Telephony Services. The H.450 standard (an addition to H.323) brings to voip telephony more of the premium features found in PSTN and PBX telephony. MultiVOIP units offer five of these H.450 features: Call Transfer, Call Hold, Call Waiting, Call Name Identification (not the same as Caller ID), and Call Forwarding.
  • Page 16 E1. Not supported. PRI. On if T1 line is of ISDN-Primary-Rate type. Online. This LED is on when frame synchroni- zation has been established on the T1/E1 link. IC LED is on when Internal Clocking is selected in T1/E1 configuration.

  • Page 17: Introduction To Ei Multivoips (Mvp3010 & Mvp30-60)

    When expansion is needed, the MVP3010 can be field-upgraded into a dual E1 unit by installing the MVP30-60 kit, which is essentially a second MultiVOIP motherboard that fits into an open expansion-card slot in the MVP3010.
  • Page 18 VOIP gateway at a remote site, and (d) it receives voice over the data network. Voice is handled as IP packets with a variety of compression options. Each E1 connection to the MultiVOIP provides 30 time-slot channels to connect to the telco or to serve phone or fax stations connected to a PBX.
  • Page 19 NAT firewalls or routers. The MultiVOIP supports inter-operation with STUN servers and NATs (SIP based environment only). Gatekeeper. E1 voip systems can have gatekeeper functionality by adding, as an endpoint, a Multi-Tech standalone gatekeeper (special software residing in separate hardware). Gatekeepers are optional but useful within voip systems.
  • Page 20 Overview MultiVOIP User Guide While the web GUI’s appearance differs slightly, its content and organization are essentially the same as that of the Windows GUI (except for logging).
  • Page 21 MultiVOIP User Guide Overview The primary advantage of the web GUI is remote access for control and configuration. The controller PC and the MultiVOIP unit itself must both be connected to the same IP network and their IP addresses must be known.
  • Page 22 Overview MultiVOIP User Guide Logging of System Events. MultiTech has built SysLog Server functionality into the software of the MultiVOIP units. SysLog is a de facto standard for logging events in network communication systems. The SysLog Server resides in the MultiVOIP unit itself. To implement this functionality, you will need a SysLog client program (sometimes referred to as a “daemon”).

  • Page 23: E1 Front Panel Leds

    All of these H.450 features are supported for H.323 operation only; they are not supported for SIP or SPP. E1 Front Panel LEDs Because the MVP3010 and MVP30-60 both use a common main circuit card or motherboard, the LED indicators are the same for both.

  • Page 24: E1 Led Descriptions

    T1. Not supported. E1. When lit, indicates presence of E1 connection. PRI. On if E1 line is of ISDN-Primary-Rate type. Online. This LED is on when frame synchronization has been established on the T1/E1 link. IC LED is on when Internal Clocking is selected in T1/E1 configuration.

  • Page 25: Specifications

    Specifications Specs for Digital T1 MultiVOIP Units Digital T1 MultiVOIP Specifications Parameter ……/Model MVP-2410 Operating 100-240 VAC Voltage/Current 1.2 - 0.6 A Mains 50/60 Hz Frequencies Power 17 watts Consumption Mechanical 1.75”H x Dimensions 17.4”W x 8.75”D 4.5cm H x 44.2 cm W x 22.2 cm D Weight...

  • Page 26: Specs For Digital E1 Multivoip Units

    Specs for Digital E1 MultiVOIP Units Digital E1 MultiVOIP Specifications Parameter MVP-3010 ……/Model Operating 100-240 VAC Voltage/Current 1.2 - 0.6 A Mains 50/60 Hz Frequencies Power 17 watts Consumption Mechanical 1.75”H x Dimensions 17.4”W x 8.75”D 4.5cm H x 44.2 cm W x 22.2 cm D...

  • Page 27: Installation At A Glance

    Viewing and printing a user guide from the Web also requires that you have the Acrobat Reader loaded on your system. To select the MultiVOIP User Guide from the Multi-Tech Systems home page, click Documents and then click MultiVOIP Family in the product list drop-down window. All documents for this MultiVOIP Product Family will be displayed.

  • Page 28: Chapter 2: Quick Start Instructions

    Chapter 2: Quick Start Instructions...
  • Page 29 The Quick Start Guide is a separate manual with streamlined instructions to get the MultiVOIP up and running quickly. These start- up instructions include assistance on setting up the MultiVOIP’s Inbound and Outbound Phonebooks. These sections of the Quick Start Guide may be particularly useful for phonebook configuration: Phonebook Starter Configuration Phonebook Tips...

  • Page 30: Chapter 3: Mechanical Installation And Cabling

    Mechanical Installation & Cabling MultiVOIP User Guide Chapter 3: Mechanical Installation and Cabling...

  • Page 31: Introduction

    When the battery starts to weaken, the date and time may be incorrect. If the battery fails, the board must be sent back to Multi-Tech Systems for battery replacement. Warning: There is danger of explosion if the battery is incorrectly replaced.

  • Page 32: Unpacking Your Multivoip

    Unpacking Your MultiVOIP When unpacking your MultiVOIP, check to see that all of the items shown are included in the box. If any box contents are missing, contact MultiTech Tech Support at 1-800-972-2439. Unpacking the MVP2410/3010 Figure 3-1: Unpacking the MVP2410/3010...

  • Page 33: Rack Mounting Instructions

    MultiVOIP User Guide Mechanical Installation & Cabling Rack Mounting Instructions The MultiVOIPs can be mounted in an industry-standard EIA 19-inch rack enclosure, as shown in Figure 3-2. Figure 3-2: Rack-Mounting...

  • Page 34: Safety Recommendations For Rack Installations

    Mechanical Installation & Cabling MultiVOIP User Guide Safety Recommendations for Rack Installations Ensure proper installation of the unit in a closed or multi-unit enclosure by following the recommended installation as defined by the enclosure manufacturer. Do not place the unit directly on top of other equipment or place other equipment directly on top of the unit.

  • Page 35: 19-Inch Rack Enclosure Mounting Procedure

    19-Inch Rack Enclosure Mounting Procedure Attaching the MultiVOIP to a rack-rail of an EIA 19-inch rack enclosure will certainly require two persons. Essentially, the technicians must attach the brackets to the MultiVOIP chassis with the screws provided, as shown in Figure 3-3, and then secure unit to rack rails by the brackets, as shown in Figure 3-4.

  • Page 36: Cabling

    Cabling Procedure Cabling your MultiVOIP entails making the proper connections for power, command port, phone system (T1/E1 line connected to PBX or telco office), and Ethernet network. Figure 3-5 shows the back panel connectors and the associated cable connections. The following procedure details the steps necessary for cabling your MultiVOIP.
  • Page 37 4. If you intend to configure the MultiVOIP remotely using the MultiVOIP Windows GUI, connect an RJ-11 phone cable between the Command Modem connector (at the rear of the MultiVOIP) and a receptacle served by a telco POTS line. See Figure 3-6. The Command Modem is built into the MultiVOIP unit.

  • Page 38: Chapter 4: Software Installation

    Technical Configuration (T1/E1) MultiVOIP User Guide Chapter 4: Software Installation...

  • Page 39: Introduction

    (3) establishing “phonebooks” that contain the various dialing patterns for VOIP calls made to different locations (this is “Phonebook Configuration” and it is discussed in Chapter 6 for North American (T1) telephony standards and in Chapter 7 for European (E1) telephony standards. Loading MultiVOIP Software onto the PC The software loading procedure does not present every screen or option in the loading process.
  • Page 40 2. Insert the MultiVOIP CD into your CD-ROM drive. The CD should start automatically. It may take 10 to 20 seconds for the Multi-Tech CD installation window to display. If the Multi-Tech Installation CD window does not display automatically, click My Computer, then right click the CD ROM drive icon, click Open, and then click the Autorun icon.
  • Page 41 MultiVOIP User Guide Mechanical Installation & Cabling 4. A ‘welcome’ screen appears. Press Enter or click Next to continue.
  • Page 42 Technical Configuration (T1/E1) MultiVOIP User Guide 5. Follow the on-screen instructions to install your MultiVOIP software. The first screen asks you to choose the folder location of the files of the MultiVOIP software. Choose a location and click Next.
  • Page 43 MultiVOIP User Guide Mechanical Installation & Cabling 6. At the next screen, you must select a program folder location for the MultiVOIP software program icon. Click Next. Transient progress screens will appear while files are being copied.
  • Page 44 7. On the next screen you can select the COM port that the command PC will use when communicating with the MultiVoip unit. After software installation, the COM port can be re-set in the MultiVOIP Software (from the sidebar menu, select Connection | Settings to access the COM Port Setup screen or use the keyboard shortcut Ctrl + G).
  • Page 45 8. A completion screen will appear. Click Finish. 9. When setup of the MultiVOIP software is complete, you will be prompted to run the MultiVOIP software to configure the VOIP. Software installation is complete at this point. You may proceed with Technical Configuration now or not, at your convenience.

  • Page 46: Un-Installing The Multivoip Configuration Software

    Un-Installing the MultiVOIP Configuration Software 1. To un-install the MultiVOIP configuration software, go to Start | Programs and locate the entry for the MultiVOIP program. Select Uninstall. 2. Two confirmation screens will appear. Click Yes and OK when you are certain you want to continue with the uninstallation process.
  • Page 47 MultiVOIP User Guide Mechanical Installation & Cabling 3. A special warning message similar to that shown below may appear concerning the MultiVOIP software’s “.bin” file. Click Yes.
  • Page 48 Technical Configuration (T1/E1) MultiVOIP User Guide 4. A completion screen will appear. Click Finish.

  • Page 49: Chapter 5: Technical Configuration

    Chapter 5: Technical Configuration...

  • Page 50: Configuring The Multivoip

    Technical Configuration MultiVOIP User Guide Configuring the MultiVOIP There are two ways in which the MultiVOIP must be configured before operation: technical configuration and phonebook configuration. Technical Configuration. First, the MultiVOIP must be configured to operate with technical parameter settings that will match the equipment with which it interfaces.
  • Page 51 MultiVOIP User Guide Technical Configuration Local configuration is done through a connection between the “Command” port of the MultiVOIP and the COM port of the computer; the MultiVOIP configuration program is used. Remote configuration is done through a connection between the MultiVOIP’s Ethernet (network) port and a computer connected to the same network.
  • Page 52 Functional Equivalence of Interfaces. The MultiVOIP configuration program is required to do the initial configuration (that is, setting an IP address for the MultiVOIP unit) so that the VOIP unit can communicate with the MultiVoipManager program or with the web browser GUI. Management of the VOIP after that point can be done from any of these three programs since they all offer essentially the same functionality.

  • Page 53: Local Configuration

    Local Configuration This manual primarily describes local configuration with the Windows GUI. After IP addresses have been set locally using the Windows GUI, most aspects of configuration (logging functions are an exception) can be handled through the web browser GUI, as well (see the Operation and Maintenance chapter of this manual).

  • Page 54: Ip Parameters

    IP Parameters The following parameters must be known about the network (LAN, WAN, Internet, etc.) to which the MultiVOIP will connect: Ask your computer network administrator. IP Network Parameters: Record for each VOIP Site in System • IP Address • IP Mask •...

  • Page 55: T1 Telephony Parameters (For Mvp2410)

    • Which line coding is used? Write down the values for these T1 parameters. You will need to enter these values in the “T1/E1 Parameters” screen in the Configuration section of the MultiVOIP software. Info needed to operate:...

  • Page 56: E1 Telephony Parameters (For Mvp3010)

    • Which line coding is used? • Pulse shape level?: (most commonly 0 to 40 meters) Write down the values for these E1 parameters. You will need to enter these values in the “T1/E1 Parameters” screen in the Configuration section of the MultiVOIP software.

  • Page 57: Smtp Parameters (For Email Call Log Reporting)

    MultiVOIP User Guide Technical Configuration SMTP Parameters (for email call log reporting) required if log reports of VOIP call traffic Optional are to be sent by email SMTP Parameters Preparation Task: Ask Mail Server To: I.T. Department re: email account for VOIP administrator to set up email account (with password) for the...

  • Page 58: Config Info Checklist

    Technical Configuration MultiVOIP User Guide Config Info CheckList...

  • Page 59: Local Configuration Procedure (Summary)

    6. Set Ethernet/IP Parameters. 7. Set up web browser GUI (optional). 8. Set Voice/Fax Parameters. 9. Set T1/E1 Parameters. 10. Set ISDN Parameters (if applicable). 11. Set Call Signaling parameters. The choice of H.323, SIP, or SPP is made in the Outbound Phonebook, but details are configured in the Call Signaling Parameters screen.

  • Page 60: Local Configuration Procedure (Detailed)

    When technical configuration is complete, you will need to configure the MultiVOIP’s inbound and outbound phonebooks. This manual has separate chapters describing T1 Phonebook Configuration for North- American-influenced telephony settings and E1 Phonebook Configuration for Euro-influenced telephony settings. Local Configuration Procedure (Detailed) You can begin the configuration process as a continuation of the MultiVOIP software installation.
  • Page 61 MultiVOIP User Guide Technical Configuration 3. Confirm Connection. If the MultiVOIP is set for an available COM port and is correctly cabled to the PC, the MultiVOIP main screen will appear. (If the main screen appears grayed out and seems inaccessible, go to step 4.)
  • Page 62 Technical Configuration MultiVOIP User Guide In the lower left corner of the screen, the connection status of the MultiVOIP will be displayed. The messages in the lower left corner will change as detection occurs. The message “MultiVOIP Found” confirms that the MultiVOIP is in contact with the MultiVOIP configuration program.
  • Page 63 4. Solving Common Connection Problems. A. Fixing a COM Port Problem. If the MultiVOIP main screen appears but is grayed out and seems inaccessible, the COM port that was specified for its communication with the PC is unavailable and must be changed.
  • Page 64 4B. Fixing a Cabling Problem. If the MultiVOIP cannot be located by the computer, two error messages will appear (saying “Multi-VOIP Not Found” and “Phone Database Not Read”). In this case, the MultiVOIP is simply disconnected from the network. For instructions on MultiVOIP cable connections, see the Cabling section of Chapter 3.
  • Page 65 MultiVOIP User Guide Technical Configuration 6. Set Ethernet/IP Parameters. This dialog box can be reached by pulldown menu, toolbar icon, keyboard shortcut, or sidebar. Accessing “Ethernet/IP Parameters” Pulldown Icon Shortcut Sidebar Ctrl + Alt + I...
  • Page 66 Technical Configuration MultiVOIP User Guide In each field, enter the values that fit your particular network.
  • Page 67 The Ethernet/IP Parameters fields are described in the tables and text passages below. Note that both DiffServ parameters (Call Control PHB and VoIP Media PHB) must be set to zero if you enable Packet Prioritization (802.1p). Nonzero DiffServ values negate the prioritization scheme.
  • Page 68 Ethernet/IP Parameter Definitions (cont’d) Field Name Values Ethernet Parameters 802.1p 4 – Controlled Load : applications subject to some form of (continued) “Admission Control”, such as preplanning of Network requirement, characterized by bandwidth reservation per flow. Traffic characterized by 5 – Video : delay <...
  • Page 69 Ethernet/IP Parameter Definitions (cont’d) Field Name Values IP Parameter fields Gateway alphanumeric Name Enable DHCP disabled by default IP Address 4-places, 0-255 IP Mask 4-places, 0-255 Gateway 4-places, 0-255. Description Descriptor of current voip unit to distinguish it from other units in system. Dynamic Host Configuration Protocol is a method for assigning IP...
  • Page 70 Ethernet/IP Parameter Definitions (cont’d) Field Name Values DiffServ PHB (Per Hop Behavior) values DiffServ pertain to a differential prioritizing Parameter system for IP packets as handled by fields DiffServ-compatible routers. values, each with an elaborate technical description. These descriptions are found in TCP/IP standards RFC2474, RFC2597, and, for present purposes, in RFC3246, which describes the value 34 (34 decimal;...
  • Page 71 The IP Datagram with Header, Its Type-of-Service field, & DiffServ bits => VERS HLEN TYPE OF SERVICE IDENTIFICATION TIME TO LIVE PROTOCOL SOURCE IP ADDRESS DESTINATION IP ADDRESS IP OPTIONS (if any) The TOS field consists of eight bits, of which only the first six are used. These six bits are called the “Differentiated Service Codepoint”...
  • Page 72 Ethernet/IP Parameter Definitions (cont’d) Field Name Values FTP Parameter fields FTP Server Enable Default = disabled See “FTP Server File Transfers” in Operation & Maintenance chapter. DNS Parameter fields Enable DNS Default = disabled Enable SRV DNS Server IP 4-places, 0-255. Address Description MultiVOIP unit has an...
  • Page 73 About Service Records An SRV record holds the following information: • Service: the symbolic name of the desired service. • Protocol: this is usually either TCP or UDP. • Domain name: the domain for which this record is valid. • TTL: standard DNS time to live field.
  • Page 74 7. Set up the Web Browser GUI (Optional). After an IP address for the MultiVOIP unit has been established, you can choose to do any further configuration of the unit (a) by using the MultiVOIP web browser GUI, or (b) by continuing to use the MultiVOIP Windows GUI. If you want to do configuration work using the web browser GUI, you must first set it up.
  • Page 75 8. Set Voice/FAX Parameters. This dialog box can be reached by pulldown menu, toolbar icon, keyboard shortcut, or sidebar. Accessing “Voice/FAX Parameters” Pulldown Shortcut Ctrl + H Icon Sidebar...
  • Page 76 Technical Configuration MultiVOIP User Guide In each field, enter the values that fit your particular network.
  • Page 77 MultiVOIP User Guide Technical Configuration Note that Voice/FAX parameters are applied on a channel-by-channel basis. However, once you have established a set of Voice/FAX parameters for a particular channel, you can apply this entire set of Voice/FAX parameters to another channel by using the Copy Channel button and its dialog box.
  • Page 78 The Voice/FAX Parameters fields are described in the tables below. Voice/Fax Parameter Definitions Field Name Values Description Default When this button is clicked, all Voice/FAX parameters are set to their default values. Select Channel to be configured is selected 1-2 (210) Channel here.
  • Page 79 When disabled, Enable modem traffic will bypass the voip system (Modem Bypass mode). Max Baud 2400, 4800, Set to match baud rate of fax machine Rate 7200, 9600, connected to channel (see Fax machine’s (Fax) 12000, user manual).
  • Page 80 Voice/Fax Parameter Definitions (cont’d) Field Name Valuee Description FAX Parameters (cont’d) Fax Volume -18.5 dB Controls output level of fax tones. To Default = to –3.5 dB be changed only under the direction of -9.5 dB Multi-Tech’s Technical Support. Jitter Value Default = Defines the inter-arrival packet (Fax)
  • Page 81 Voice/Fax Parameter Definitions (cont’d) Coder Parameters Coder Manual or Determines whether selection of Auto- coder is manual or automatic. matic When Automatic is selected, the local and remote voice channels will negotiate the voice coder to be used by selecting the highest bandwidth coder supported by both sides without exceeding the Max Bandwidth setting.
  • Page 82 Voice/Fax Parameter Definitions (cont’d) Field Name Values Description Advanced Features Silence Determines whether silence Compression compression is enabled (checked) for this voice channel. With Silence Compression enabled, the MultiVOIP will not transmit voice packets when silence is detected, thereby reducing the amount of network bandwidth that is being used by the voice channel.
  • Page 83 Voice/Fax Parameter Definitions (cont’d) Field Name Values Description AutoCall/Offhook Alert Parameters Auto Call / AutoCall, The AutoCall option enables the local Offhook Offhook MultiVOIP to call a remote MultiVOIP Alert Alert without the user having to dial a Phone Directory Database number. As soon as you access the local MultiVOIP voice/fax channel, the MultiVOIP immediately connects to the remote...
  • Page 84 Voice/Fax Parameter Definitions (cont’d) Field Name Values Description AutoCall/Offhook Alert Parameters Auto Call / AutoCall, (continued from previous page) Offhook Offhook Both functions apply on a channel-by- Alert Alert channel basis. It would not be appropriate for either of these functions to be applied to a channel that serves in a pool of available channels for general phone traffic.
  • Page 85 Voice/Fax Parameter Definitions (cont’d) Field Name Values Description AutoCall/Offhook Alert Parameters Offhook 0 – 3000 The length of time that must elapse Alert Timer seconds before the offhook alert is triggered and a call is automatically made to the phone number listed in the Phone Number field.
  • Page 86 Voice/Fax Parameter Definitions (cont’d) ) Field Name Values Description Dynamic Jitter Dynamic Dynamic Jitter defines a minimum Jitter Buffer and a maximum jitter value for voice communications. When receiving voice packets from a remote between packets may occur due to network traffic problems.

  • Page 87: Modem Relay

    Voice/Fax Parameter Definitions (cont’d) Field Name Values Dynamic Jitter Maximum 60 to 400 Jitter Value Optimizat- 0 to 12 ion Factor Modem Relay To place modem traffic onto the voip network (an application called “modem relay”), use Coder G.711 mu-law at 64kbps. Description The maximum dynamic jitter buffer of 400 milliseconds is the maximum...
  • Page 88 Voice/Fax Parameter Definitions (cont’d) ) Field Name Values Description Auto Disconnect Automatic The Automatic Disconnection Disconnect- group provides four options which can be used singly or in any combination. Jitter Value 1-65535 The Jitter Value defines the average milli- inter-arrival packet deviation (in seconds milliseconds) before the call is automatically disconnected.
  • Page 89 MultiVOIP User Guide Technical Configuration 9. Set T1/E1/ISDN Parameters. This dialog box can be reached by pulldown menu, keyboard shortcut, or sidebar. Accessing “T1/E1/ISDN Parameters” Pulldown Icon Shortcut Sidebar Ctrl + T...
  • Page 90 Technical Configuration MultiVOIP User Guide In each field, enter the values that fit your particular network.
  • Page 91 MultiVOIP User Guide Technical Configuration T1 Parameters. The parameters applicable to T1 and their values are shown in the figure below. These T1 Parameter fields are described in the tables that follow.
  • Page 92 T1 Parameter Definitions Field Name Values T1/E1/ISDN Long-Haul Mode CRC Check (Cyclic Redundancy Check) Frame Format F4, D4, ESF, SLC96 Description North American digital telephony standard. In Long-Haul Mode, the MultiVOIP automatically recovers received signals as low as –36 dB. The maximum reachable length with 22 AWG cable is 2000 meters.
  • Page 93 T1 Parameter Definitions (cont’d) Field Name Values CAS Protocol E&M Immed Strt E&M Wink Start E&M Wink with dial tone FXO Ground Strt FXO Loop Start FXS Ground Strt FXS Loop Start FXS Options – 1 – 65535 No Response (in seconds) Timer Description...
  • Page 94 T1 Parameter Definitions Field Name Values FXS Ground Start Supervision Parameters Answer Delay (Enable) Answer Delay numeric Timer (in seconds) Description When this option is selected, the FXS interface sends the connection notice to the calling party only when the Answer Delay Timer expires.
  • Page 95 T1 Parameter Definitions (cont’d) Field Name Values FXS Ground Start Supervision Parameters Tone Detection (Enable) Available Busy Tone, Dial Tones (List) Tone, Reorder Tone Survivability Dial Tone, Unobtainable Tone Answer Tones Busy Tone, Dial (List) Tone, Reorder Tone Survivability Dial Tone, Unobtainable Tone ISDN Parameters...
  • Page 96 [ISDN implementation options are shown, arranged by country, in a table below – soon after E1 Parameter Definitions.] Calling party type is part of calling party Number Information element that is sent on ISDN line. The Calling party number information element identifies the origin of a call.
  • Page 97 T1 Parameter Definitions (cont’d) Field Name Values General T1/E1/ISDN Parameters Line Build Out 0 dB, -7.5 dB, -15 dB, -22.5 dB Pulse Shape 0 to 40 Meters Level 40 to 81 m 81 to 122 m 122 to 162 m...
  • Page 98 T1 Parameter Definitions (cont’d) Field Name Values Line Coding AMI / B8ZS PCM Law A-Law/Mu-Law Yellow Alarm Bit 2 / 1111… Format Description Match to PBX or telco. Match to PBX or telco. “ Mu-law” is analog-to-digital compression/expansion standard used in North America.
  • Page 99 MultiVOIP User Guide Technical Configuration E1 Parameters. The parameters applicable to E1 and their values are shown in the figure below. These E1 Parameter fields are described in the tables that follow.
  • Page 100 22 AWG cable is 2000 meters. When Long-Haul Mode is disabled, signals as low as –10 dB can be received. Default: disabled. Not applicable to E1. Frame Format of MultiVOIP should match that used by PBX or telco.
  • Page 101 Timer Description Channel Associated Signaling (CAS) is a method of incorporating telephony signaling info into an E1 voice/data stream. In CAS, the signaling bits (the A, B, C, and D bits) are multiplexed into the signal stream of each E1 channel.
  • Page 102 E1 Parameter Definitions Field Name Values FXS Ground Start Supervision Parameters Answer Delay (Enable) Answer Delay numeric Timer (in seconds) Description When this option is selected, the FXS interface sends the connection notice to the calling party only when the Answer Delay Timer expires.
  • Page 103 E1 Parameter Definitions (cont’d) Field Name Values FXS Ground Start Supervision Parameters Tone Detection (Enable) Available Busy Tone, Dial Tones (List) Tone, Reorder Tone Survivability Dial Tone, Unobtainable Tone Answer Tones Busy Tone, Dial (List) Tone, Reorder Tone Survivability Dial...
  • Page 104 E1 Parameter Definitions (cont’d) Field Name Values ISDN Parameters Country see table, later this chapter Operator see table, later this chapter Note on Country & Operator options. Numbering Details Parameters Calling Party unknown, Number Type national, international, network specific, subscriber,...
  • Page 105 E1 Parameter Definitions (cont’d) Field Name Values General E1/E1/ISDN Parameters Line Build Out 0 dB, -7.5 dB, -15 dB, -22.5 dB Pulse Shape 0 to 40 Meters Level 40 to 81 m 81 to 122 m 122 to 162 m...
  • Page 106 E1 Parameter Definitions (cont’d) Field Name Values Line Coding AMI / B8ZS PCM Law A-Law/Mu-Law Yellow Alarm Bit 2 / 1111… Format Description Match to PBX or telco. Match to PBX or telco. “ Mu-law” is analog-to-digital compression/expansion standard used in North America.
  • Page 107 Technical Configuration 10. Set ISDN Parameters (if applicable). These parameters are acces- sible in the T1/E1/ISDN Parameters screen. If your T1 or E1 phone line is a Primary Rate Interface ISDN line, enable ISDN-PRI and set it for the particular implementation of ISDN that your telco uses. The ISDN types supported by the digital MultiVOIP units (at press time) are listed below, organized by country.
  • Page 108 11. Set Call Signaling Parameters. This dialog box leads to 3 others, one for each of the call-signaling types supported (H.323, SIP, and SPP). These dialog boxes can be reached by pulldown menu, keyboard shortcut, or a sidebar menu. Accessing “Call Signaling Parameters” Pulldown Shortcut Alt + C...
  • Page 109 The tables below describes all fields in the general H.323 Call Signaling screen. H.323 Call Signaling Parameter Definitions Field Name Values Description Use Fast Start Enables the H.323 Fast Start procedure. May need to be enabled/disabled for compatibility with third-party VOIP gateways.
  • Page 110 H.323 Call Signaling Parameter Defns (cont’d) Field Name Values Description GateKeeper RAS Parameters Primary GK This is the preferred gatekeeper for controlling the traffic of the (Gatekeeper) current voip. Alternate GK A first and a second alternate gatekeeper can be specified for (Gatekeepers) use by the current voip for 1 and 2...
  • Page 111 H.323 Call Signaling Parameter Defns (cont’d) GateKeeper RAS Parameters Field Name Values RAS TTL in seconds Value Gatekeeper integer Discovery 60 - 300 Polling Interval Use Online When selected, voip will seek an alternate Alternate gatekeeper (when none of the 3 gatekeepers Gatekeeper shown on this screen are available) from a List...
  • Page 112 H.323 Call Signaling Parameter Definitions (cont’d) Field Name Values Description H.323 Version 4 Parameters H.323 Signaling for multiple phone Multiplexing calls can be carried on a single (Mux) port rather than opening a separate signaling port for each call. This conserves bandwidth resources.
  • Page 113 H.323 Call Signaling Parameter Definitions (cont’d) Field Name Values Description H.323 Version 4 Parameters Parallel H.245 Values: Y/N (FS + Tun) Description: FS (Fast Start or Fast Connect) is a Q.931 feature of H.323v2 to hasten call setup as well as ‘pre-opening’ the media channel before the CONNECT message is sent.
  • Page 114 The tables below describes all fields in the general SIP Call Signaling screen. SIP Call Signaling Parameter Definitions Field Name Values SIP Proxy Parameters Signaling Port Use SIP Proxy Description Port number on which the MultiVOIP UserAgent software module will be waiting for any incoming SIP requests.
  • Page 115 SIP Call Signaling Parameter Definitions (cont’d) Field Name Values Description SIP Proxy Parameters Allow When selected, incoming calls Incoming Calls are accepted only if those calls Through SIP come through the gatekeeper. Proxy Only Primary Proxy This is the preferred SIP proxy server for controlling the traffic of the current voip.
  • Page 116 SIP Call Signaling Parameter Definitions (cont’d) Field Name Values & Description SIP Proxy Parameters Password Values: alphanumeric Description: Password for proxy server function. See “User Name” description above. Values: numeric (in seconds) Registration Description: This is the timeout interval for Time registration of the MultiVOIP with a SIP proxy server.
  • Page 117 MultiVOIP User Guide Technical Configuration...
  • Page 118 The tables below describes all fields in the general SPP Call Signaling screen. SPP Call Signaling Parameter Definitions (cont’d) Field Name Values Single Port Protocol (SPP) Mode Direct, Client, or Registrar General Options Port Re-trans- mission (in ms) Re-trans- mission Description SPP voip systems can operate in two modes:...
  • Page 119 SPP Call Signaling Parameter Definitions (cont’d) Field Name Values Description Single Port Protocol (SPP) [continued] Client Option fields are active Client Options only in registrar/client mode and only for client voip units. Primary This is the preferred SPP registrar gateway for controlling the traffic Registrar of the current voip.
  • Page 120 SPP Call Signaling Parameter Definitions (cont’d) Field Name Values Proxy/NAT Device Parameters Behind Proxy/NAT device Proxy/NAT n.n.n.n Device where Parameters – n=0-255 Public IP Address An example of a NAT-equipped SPP network is shown below. About SPP Proxy/NAT Device Parameters SPP Client/Registrar System Private IP Registrar...
  • Page 121 MultiVOIP User Guide Technical Configuration 11. Set SNMP Parameters (Remote Voip Management). This dialog box can be reached by pulldown menu, keyboard shortcut, or sidebar. To make the MultiVOIP controllable by a remote PC running the MultiVoipManager software, check the “Enable SNMP Agent”...
  • Page 122 Technical Configuration MultiVOIP User Guide In each field, enter the values that fit your particular system.
  • Page 123 The SNMP Parameter fields are described in the table below. SNMP Parameter Definitions Field Name Values Enable SNMP Agent Trap Manager Parameters Address 4 places; n.n.n.n n = 0-255 Community Name Port Number Community Length = 19 Name 1 characters (max.) Case sensitive.
  • Page 124 Technical Configuration MultiVOIP User Guide 12. Set Regional Parameters (Phone Signaling Tones & Cadences). This dialog box can be reached by pulldown menu, keyboard shortcut, or sidebar. Accessing “Regional Parameters” Pulldown Icon Shortcut Sidebar Ctrl + R...
  • Page 125 MultiVOIP User Guide Technical Configuration The Regional Parameters screen will appear. For the country selected, the standard set of frequency pairs will be listed for dial tone, busy tone, ‘unobtainable’ tone (fast busy or trunk busy), ring tone, and other, more specialized tones. Each MVP2410 and Remote Configuration/Command Modem.
  • Page 126 The Regional Parameters fields are described in the table below. “Regional Parameter” Definitions Field Name Values Country/ USA, Japan, UK, Region Custom Description Name of a country or region that uses a certain set of tone pairs for dial tone, ring tone, busy tone (fast busy tone), unobtainable tone (tone heard...
  • Page 127 “Regional Parameter” Definitions Field Name Values Country/ USA, Japan, UK, Region Custom Note “Survivability” tone indicates a special type of call-routing redundancy & applies to MultiVantage voip units only. Advisory screen This message screen appears whenever the Country field is changed. It informs the operator that, upon change of the Country field value, all User Defined Tones will be deleted.
  • Page 128 “Regional Parameter” Definitions (cont’d) Field Name Values Standard Tones fields (cont’d) Gain 1 gain in dB +3dB to –31dB and “mute” setting Gain 2 gain in dB +3dB to –31dB and “mute” setting Cadence n/n/n/n (msec) On/Off four integer time values in milli-seconds;...
  • Page 129 “Regional Parameter” Definitions (cont’d) Field Name Values Country country name Selection for Built-In Modem (not applicable to MVP- 130/130FXS MVP210, MVP410ST, or MVP810ST) User Defined Tones fields Type column alphanumeric name specified by user Frequency 1 freq. in Hertz Frequency 2 freq.
  • Page 130 Technical Configuration MultiVOIP User Guide 13. Set Custom Tones and Cadences (optional). The Regional Parameters dialog box has a secondary dialog box that allows you to customize DTMF tone pairs to create unique ring-tones, dial-tones, busy-tones or “unobtainable” tones (fast busy signal) or “re-order” tones (telling the user that she must hang up an off-hook phone) or “survivability”...
  • Page 131 The Custom Tone-Pair Settings fields are described in the table below. Custom Tone-Pair Settings Definitions Field Name Values Tone Pair dial tone, busy tone, ring tone, ‘unobtainable’ tone, survivability tone, re-order tone TONE PAIR VALUES Frequency 1 frequency in Hertz Frequency 2 frequency in Hertz...
  • Page 132 Custom Tone-Pair Settings Definitions Field Name Values Cadence 1 integer time value in milli-seconds; zero value for dial-tone indicates continuous tone Cadence 2 duration in milliseconds Cadence 3 duration in milliseconds Cadence 4 duration in milliseconds Description On/off pattern of tone durations used to denote phone ringing, phone busy, dial tone (“0”...
  • Page 133 14. Set SMTP Parameters (Log Reports by Email). The SMTP Parameters screen is applicable when the VOIP administrator has chosen to receive log reports by email (this is done by selecting the “SMTP” checkbox in the Others screen and selecting “Enable SMTP” in the SMTP Parameters screen.).
  • Page 134 The SMTP Parameters screen is shown below “SMTP Parameters” Definitions Field Name Values Enable SMTP Requires Authentication Login Name alpha- numeric, per email domain Description In order to send log reports by email, this box must be checked. However, to enable SMTP functionality, you must also select “SMTP”...
  • Page 135 “SMTP Parameters” Definitions (cont’d) Field Name Values Password alpha- numeric Mail Server IP n.n.n.n Address for n= 0 to Port Number Mail Type text or html Subject text Reply-To email address Address Recipient email address Address Mail Criteria Number of integer Records Number of...
  • Page 136 The SMTP Parameters dialog box has a secondary dialog box, Custom Fields, that allows you to customize email log messages for the MultiVOIP. The MultiVOIP software logs data about many aspects of the call traffic going through the MultiVOIP. The Custom Fields screen lets you pick which aspects will be included in the email log reports.
  • Page 137 “Custom Fields” Definitions (cont’d) Field Description Field Total bytes sent in Bytes Bytes Sent Received call. Packets lost in Packets Coder Lost call. The DTMF dialing Outbound Prefix Digits Matched digits received by Received this gateway from the remote gateway presuming that DTMF is set to "Out of Band."...
  • Page 138 “Custom Fields” Definitions (cont’d) Field Description Field The IP address of Server Outbound Digits Sent Details the traffic control server (if any) being used (whether an H.323 gatekeeper, a SIP proxy, or an SPP registrar gateway) will be displayed here if the call is handled through that server.
  • Page 139 MultiVOIP User Guide Technical Configuration...
  • Page 140 15. Set Log Reporting Method. The Logs screen lets you choose how the VoIP administrator will receive log reports about the MultiVOIP’s performance and the phone call traffic that is passing through it. Log reports can be received in one of three ways: A.
  • Page 141 MultiVOIP User Guide Technical Configuration If you enable console messages, you can customize the types of messages to be included/excluded in log reports by clicking on the “Filters” button and using the Console Messages Filter Settings screen (see subsequent page). If you use the logging function, select the logging option that applies to your VoIP system design.
  • Page 142 “Logs” Screen Definitions Field Name Values Description Enable Allows MultiVOIP debugging messages to be Console read via a basic terminal program like Messages HyperTerminal ™ or equivalent. Normally, this should be disabled because it uses MultiVOIP processing resources. Console messages are meant for tech support personnel.
  • Page 143 MultiVOIP User Guide Technical Configuration To customize console messages by category and/or by channel, click on “Filters” and use the Console Messages Filters Settings screen.
  • Page 144 16. Set Supplementary Services Parameters. This dialog box can be reached by pulldown menu, keyboard shortcut, or sidebar. Accessing “Supplementary Services” Parameters Pulldown Shortcut Ctrl + Alt +H Supplementary Services features derive from the H.450 standard, which brings to voip telephony functionality once only available with PSTN or PBX telephony.
  • Page 145 In each field, enter the values that fit your particular network. Of the features implemented under Supplementary Services, three are very closely related: Call Transfer, Call Hold, and Call Waiting. Call Name Identification is similar but not identical to the premium PSTN feature commonly known as Caller ID.
  • Page 146 the channel over which the call is being originated (for example, “Calling Party - Omaha Sales Office Line 2”). If that voip channel is dedicated to a certain individual, the descriptor could say that, as well (for example “Calling Party - Harold Smith in Omaha”). When the home voip receives a call from any remote voip, the home voip sends a status message back to that caller.
  • Page 147 The Supplementary Services fields are described in the tables below. Supplementary Services Parameter Definitions Field Name Values Description Select The channel to be configured is 1-24 Channel selected here. (2410); 1-30 (3010) Call Select to enable the Call Transfer Transfer function in the voip unit.
  • Page 148 Supplementary Services Definitions (cont’d) Field Name Values Description Call Hold Select to enable Call Hold function in Enable voip unit. Call Hold allows one party to maintain an idle (non-talking) connection with another party while receiving another call (Call Waiting), while initiating another call (Call Transfer), or while performing some other call management function.
  • Page 149 Supplementary Services Definitions (cont’d) Field Name Values Description Call Name Enables CNI function. Call Name Identification is not the same as Caller Identification Enable ID. When enabled on a given voip unit currently being controlled by the MultiVOIP GUI (the ‘home voip’), Call Name Identification sends an identifier and status information to the administrator of the remote voip...
  • Page 150 Supplementary Services Definitions (cont’d) Field Name Values Description Calling If the ‘home’ voip unit is originating Party, the call and Calling Party is selected, Allowed then the identifier (from the Caller Id Name Type field) will be sent to the remote voip (CNI) unit being called.
  • Page 151 Supplementary Services Definitions (cont’d) Field Name Values Description Alerting If the ‘home’ voip unit is receiving the Party, call and Alerting Party is selected, Allowed then the identifier (from the Caller Id Name Type field) will tell the originating remote (CNI) voip unit that the call is ringing.
  • Page 152 Supplementary Services Definitions (cont’d) Field Name Values Description Busy Party, If the ‘home’ voip unit is receiving a Allowed call directed toward an already Name Type engaged channel or phone station and (CNI) Busy Party is selected, then the identifier (from the Caller Id field) will tell the originating remote voip unit that the channel or called party is busy.
  • Page 153 Supplementary Services Definitions (cont’d) Field Name Values Description Connected If the ‘home’ voip unit is receiving a Party, call and Connected Party is selected, Allowed then the identifier (from the Caller Id Name Type field) will tell the originating remote (CNI) voip unit that the attempted call has been completed and the connection is...
  • Page 154 Supplementary Services Definitions (cont’d) Field Name Values Description Caller ID This is the identifier of a specific channel of the ‘home’ voip unit. The Caller Id field typically describes a person, office, or location, for example, “Harry Smith,” or “Bursar’s Office,”...
  • Page 155 MultiVOIP User Guide Technical Configuration 17. Set NAT Traversal parameters. NAT (Network Address Translation) parameters are applicable only when the MultiVOIP is operating in SIP mode. The use of STUN (Simple Traversal of UDP NATs) servers to aid networks with NAT devices is described in RFC 3489.
  • Page 156 Technical Configuration MultiVOIP User Guide Accessing “NAT Traversal” Parameters Pulldown Icon Shortcut Sidebar Ctrl + Alt + Sft + VH Descriptions for NAT Traversal screen fields are presented in the table below.
  • Page 157 NAT Traversal Definitions (cont’d) Field Name Values Description Enable Enables STUN client functionality in (STUN) the MultiVOIP. STUN (Simple Traversal of UDP through NATs (Network Address Translation)) is a protocol that allows a server to assist client gateways behind a NAT firewall or router with their packet routing.
  • Page 158 18. Set RADIUS parameters. In general, RADIUS is concerned with authentication, authorization, and accounting. The MultiVOIP supports the accounting and authentication functions. The accounting function is sell suited for billing of voip telephony services. In the Attributes secondary screen (accessed by clicking on Select Attributes), the voip administrator can select the parameters to be tallied by the RADIUS server.
  • Page 159 MultiVOIP User Guide Technical Configuration The fields of the RADIUS screen are described in the table below.
  • Page 160 RADIUS Screen Field Definitions Field Name Values Description Enable When checked, the MultiVOIP will Accounting access the accounting functionality of Server n.n.n.n IP address of the RADIUS server that Address 0 – 255 handles accounting (billing) for the current MultiVOIP unit. Accounting TDM time slot at which RADIUS numeric;...
  • Page 161 The RADIUS Parameters dialog box has a secondary dialog box, Custom Fields, that allows you to customize accounting information sent to the RADIUS server by the MultiVOIP. The MultiVOIP software logs data about many aspects of the call traffic going through the MultiVOIP.
  • Page 162 “Custom Fields” Definitions (cont’d) Field Description Field Bytes Bytes Total bytes sent in Received Sent call. Packets Packets lost in Coder Lost call. The DTMF dialing Prefix Outbound Digits digits received by Matched Sent this gateway from the remote gateway presuming that DTMF is set to "Out of Band."...
  • Page 163 “Custom Fields” Definitions (cont’d) Field Description Field From Details Gateway Originating Gatew N. Number gateway IP Addr IP address where IP Addr call originated. Descript Identifier of site Descript where call originated. Options When , log Options selected will not use Silence Compression and Forward Error...
  • Page 164 Technical Configuration MultiVOIP User Guide 19. Set Baud Rate. The Connection option in the sidebar menu has a “Settings” item that includes the baud-rate setting for the COM port of the computer running the MultiVOIP software. First, it is important to note that the default COM port established by the MultiVOIP program is COM1.
  • Page 165 20. View System Information screen and set updating interval (optional). This dialog box can be reached by pulldown menu, keyboard shortcut, or sidebar. Accessing “System Information” Screen Pulldown Shortcut Ctrl + Alt +Y Icon Sidebar...
  • Page 166 This screen presents vital system information at a glance. Its primary use is in troubleshooting. System Information Parameter Definitions Field Name Values Description Boot Indicates the version of the code that nn.nn Version is used at the startup (booting) of the voip.
  • Page 167 System Information Parameter Definitions (cont’d) Field Name Values Description Configur- Indicates version of MultiVOIP nn.nn.nn. ation Configuration software (which Version includes screens for IP Parameters, alpha- SNMP Parameters, SMTP Parameters, numeric Regional Parameters, etc. Phone Book Indicates the version of the inbound numeric Version and outbound phonebook portion of...
  • Page 168 The frequency with which the System Information screen is updated is determined by a setting in the Logs screen 21. Saving the MultiVOIP Configuration. When values have been set for all of the MultiVOIP’s various operating parameters, click on Save Setup in the sidebar.
  • Page 169 MultiVOIP User Guide Technical Configuration 22. Creating a User Default Configuration. When a “Setup” (complete grouping of parameters) is being saved, you will be prompted about designating that setup as a “User Default” setup. A User Default setup may be useful as a baseline of site-specific values to which you can easily revert.

  • Page 170: Chapter 6: T1 Phonebook Configuration

    Chapter 6: T1 Phonebook Configuration (North American Telephony Standards)

  • Page 171: C Onfiguring T1 (Nam) T Elephony M Ulti Voip P Honebooks

    Series II analog MultiVOIP units (MVP130, MVP130FXS, MVP210, MVP410, and MVP810) can be operated in either the T1 or E1 environments. The examples in this chapter show these analog voip units being used in the same system as the MVP2410 digital MultiVOIP.
  • Page 172 T1 Phonebook Configuration MultiVOIP User Guide remote VoIP sites, including non-toll calls completed in the PSTN at the remote site. The “Inbound” phonebook for a particular VoIP unit describes the dialing sequences required for a call to originate remotely from any other VOIP sites in the system, and to terminate on that particular VOIP.
  • Page 173 Phonebook configuration screens can be accessed using icons or the sidebar menu. Phonebook Icons Description Phonebook Configuration Inbound Phonebook Entries List Add Inbound Phonebook Entry Edit selected Inbound Phonebook Entry Outbound Phonebook Entries List Add Outbound Phonebook Entry Edit selected Outbound Phonebook Entry...
  • Page 174 Phonebook Pulldown Menu Inbound Phonebook Shortcut Alt + I Phonebook Sidebar Menu Outbound Phonebook Shortcut Alt + O...
  • Page 175 MultiVOIP User Guide T1 PhoneBook Configuration 1. Select Outbound Phone Book/List Entries. Fields in the “Details” section will differ depending on the protocol (H.323, SIP, or SPP) of the selected list entry to which the details pertain. Click Add.
  • Page 176 T1 Phonebook Configuration MultiVOIP User Guide 2. The Add/Edit Outbound PhoneBook screen appears. Enter Outbound PhoneBook data for your MultiVOIP unit. Note that the Advanced button gives access to the Alternate IP Routing feature, if needed. Alternate IP Routing can be implemented in a secondary screen (as described after the primary screen field definitions below).
  • Page 177 The fields of the Add/Edit Outbound Phone Book screen are described in the table below. Add/Edit Outbound Phone Book: Field Definitions Field Name Values Description Accept Any When checked, “Any Number Number” appears as the value in the Destination Pattern field. The Any Number feature works differently depending on whether or not an external...
  • Page 178 Add/Edit Outbound Phone Book: Field Definitions (cont’d) Field Name Values Description Destination prefixes, Defines the beginning of Pattern area codes, dialing sequences for calls exchanges, that will be connected to line another VOIP in the system. numbers, Numbers beginning with extensions these sequences are diverted from the PTSN and carried...
  • Page 179 Add/Edit Outbound Phone Book: Field Definitions (cont’d) Field Name Values Description H.323 fields Use Gatekeepr Indicates whether or not gatekeeper is used. Gateway alpha- The H.323 ID assigned to the destination MultiVOIP. Only H.323 ID numeric valid if “Use Gatekeeper” is enabled for this entry.
  • Page 180 Add/Edit Outbound Phone Book: Field Definitions (cont’d) Field Name Values Description SIP Fields Use Proxy Select if proxy server is used. Transport TCP or Voip administrator must choose Protocol between UDP and TCP transmission protocols. UDP is a high-speed, low-overhead connectionless protocol where data is transmitted without acknowledgment, guaranteed...
  • Page 181 Add/Edit Outbound Phone Book: Field Def’ns Field Name Values Description SPP Fields Use Registrar Values: Description: Select this checkbox to use registrar when voip system is operating in the “Registrar/Client” SPP mode. In this mode, one voip (the registrar, as set in Phonebook Configuration screen) has a static IP address and all other voips (clients) point to the registar’s IP address as functionally their own.
  • Page 182 T1 Phonebook Configuration MultiVOIP User Guide Clicking on the Advanced button brings up the Alternate Routing secondary screen. This feature provides an alternate path for calls if the primary IP network cannot carry the traffic. Often in cases of failure, call traffic is temporarily diverted into the PSTN. However, this feature could also be used to divert traffic to a redundant (backup) unit in case one voip unit fails.
  • Page 183 Alternate Routing Field Definitions Field Values Name Alternate n.n.n.n where Address n= 0-255 Round milliseconds Trip Delay The Alternate Routing function facilitates PSTN Failover protection, that is, it allows you to re-route voip calls automatically over the PSTN if the voip system fails. The MultiVOIP can be programmed to respond to excessive delays in the transmission of voice packets, which the MultiVOIP interprets as a failure of the IP network.
  • Page 184 T1 Phonebook Configuration MultiVOIP User Guide 3. Select Inbound PhoneBook | List Entries...
  • Page 185 MultiVOIP User Guide T1 PhoneBook Configuration 4. The Add/Edit Inbound PhoneBook screen appears.
  • Page 186 Enter Inbound PhoneBook data for your MultiVOIP. The fields of the Add/Edit Inbound PhoneBook screen are described in the table below. Add/Edit Inbound Phone Book: Field Definitions Field Name Values Description Accept Any : Y/N Values Number When checked, “Any Number” Description: appears as the value in the Remove Prefix field.
  • Page 187 Add/Edit Inbound Phone Book: Field Definitions (cont’d) Field Name Values Description Call Forward Parameters Forward Uncondit.; Unconditional all calls received will be Condition Busy forwarded. No Resp. Busy will be forwarded when station is busy. No Response calls will be forwarded if called party does not answer after a specified number of rings, as specified in Ring...
  • Page 188 Add/Edit Inbound Phone Book: Field Definitions (cont’d) Field Name Values and Description Ring Count When “No Response” is 0, 1, 2, 3, etc. condition for forwarding calls, this determines how many unanswered rings are needed to trigger the forwarding. Registration In an H.323 voip system, gateways can Option register with the system using one of these...

  • Page 189: T1 P Honebook E Xamples

    T1 Phonebook Examples The following example demonstrates how Outbound and Inbound PhoneBook entries work in a situation of multiple area codes. Consider a company with offices in Minneapolis and Baltimore. 3 Sites, All-T1 Example Notice first the area code situation in those two cities: Minneapolis’s local calling area consists of multiple adjacent area codes;...
  • Page 190 An outline of the equipment setup in both offices is shown below. Local-Call Area Codes: 612, 651, Company HQ. Minneapolis North Sub. area 763 Digital VoIP -5174 200.2.10.3 -5173 -5172 -5171 717-5170 Network Overlay Area Code: Baltimore Sales Ofc. area 410 Digital VoIP -7003...
  • Page 191 MultiVOIP User Guide T1 PhoneBook Configuration The screen below shows Outbound PhoneBook entries for the VOIP located in the company’s Baltimore facility. The entries in the Minneapolis VOIP’s Inbound PhoneBook match the Outbound PhoneBook entries of the Baltimore VOIP, as shown below.
  • Page 192 T1 Phonebook Configuration MultiVOIP User Guide To call the Minneapolis/St. Paul area, a Baltimore employee must dial eleven digits. (In this case, we are assuming that the Baltimore PBX does not require an “8” or “9” to seize an outside phone line.) If a Baltimore employee dials any phone number in the 612 area code, the call will automatically be handled by the company’s voip system.
  • Page 193 MultiVOIP User Guide T1 PhoneBook Configuration Similarly, the Inbound PhoneBook for the Baltimore VOIP (shown first below) generally matches the Outbound PhoneBook of the Minneapolis VOIP (shown second below). Notice the extended prefix to be removed: 14103257. This entry allows Minneapolis users to contact Baltimore co-workers as though they were in the Minneapolis facility, using numbers in the range 7000 to 7999.
  • Page 194 T1 Phonebook Configuration MultiVOIP User Guide The Outbound PhoneBook for the Minneapolis VOIP is shown below. The third destination pattern, “7” facilitates reception of co-worker calls using local-appearing-extensions only. In this case, the “Add Prefix” field value for this phonebook entry would be “1410325” .

  • Page 195: Configuring Mixed Digital/Analog Voip Systems

    Configuring Mixed Digital/Analog VOIP Systems Analog MultiVOIP units, like the MVP-210/410/810 are compatible with digital MultiVOIP units like the MVP2410. In many cases, digital and analog VOIP units will appear in the same telephony/IP system. In addition to MVP-210/410/810 MultiVOIP units (Series II units), legacy analog VOIP units (Series I units made by MultiTech) may be included in the system, as well.
  • Page 196 T1 Phonebook Configuration MultiVOIP User Guide The Series I analog VOIP phone book resides in the “Host” VOIP unit at Site B. It applies to both of the Series I analog VOIP units. Each of the Series II analog MultiVOIPs (the MVP210 and the MVP410) requires its own inbound and outbound phonebooks.
  • Page 197 These seven phone books are shown below. Phone Book for Series I Analog VOIP Host Unit (Site B) VOIP Dir # IP Address Channel -OR- Destination Pattern 200.2.9.8 200.2.9.8 200.2.9.6 200.2.9.7 1615 200.2.9.9 (Note 2.) xxxx 3xxx 200.2.9.9 (Note 1.) 1402 200.2.9.5 140226374...
  • Page 198 Note 1. The “x” is a wildcard character. Note 2. By specifying “Channel 0,” we instruct the MVP2400/2410 to choose any available data channel to carry the call. Note 3. Note that Site F key system has only 30 extensions (x7400-7429).
  • Page 199 Outbound Phone Book for MVP2410 Digital VOIP (Site D) Destin. Remove Pattern Prefix Prefix Address 200.2.9.7 1507 1507 101# 200.2.9.8 Note 3. 200.2.9.8 200.2.9.6 1402 200.2.9.5 1402 200.2.9.5 1402 200.2.9.5 1402 200.2.9.5 Note 3. The pound sign (“#”) is a delimiter separating the VOIP number from the standard telephony phone number.
  • Page 200 Inbound Phonebook for MVP2410 Digital VOIP (Site D) Remove Channel Comment Prefix Prefix Number 1615 Allows phone users at remote Note 4. voip sites to call non-toll Note 5. numbers within the Site D area code (615; Pierre, SD) over the VOIP network.
  • Page 201 Outbound Phone Book for MVP410 Analog VOIP (Site F) Destin. Remove Pattern Prefix Prefix Address 200.2.9.7 1507 1507 101# 200.2.9.8 Note 3. 200.2.9.8 200.2.9.6 1615 200.2.9.9 1615 200.2.9.9 Note 3. The pound sign (“#”) is a delimiter separating the VOIP number from the standard telephony phone number. Comment To originate calls to Site A...
  • Page 202 Inbound Phonebook for MVP410 Analog VOIP (Site F) Remove Channel Comment Prefix Prefix Number 1402 Access to Lincoln local PSTN by users at remote VOIP locations via FXO port at Site F. 1402 Gives remote voip users access 263740 to extension of key phone 1402 system at Site F (Lincoln).
  • Page 203 Outbound Phone Book for MVP210 Analog VOIP (Site E) Destin. Remove Pattern Prefix Prefix Address 200.2.9.7 1507 1507 101# 200.2.9.8 Note 3. 200.2.9.8 1402 200.2.9.5 1402 200.2.9.5 1615 200.2.9.9 1615 200.2.9.9 Note 3. The pound sign (“#”) is a delimiter separating the VOIP number from the standard telephony phone number.

  • Page 204: Call Completion Summaries

    Inbound Phonebook for MVP210 Analog VOIP (Site E) Remove Channel Prefix Prefix Number Call Completion Summaries Site A calling Site C, Method 1 1. Dial 101. 2. Hear dial tone from Site B. 3. Dial 7175662. 4. Await completion. Talk. Site A calling Site C, Method 2 1.
  • Page 205 Site D calling Site C 1. Dial 9,15077175662. 2. “9” gets outside line. On some PBXs, an “8” may be used to direct calls to the VOIP, while “9” directs calls to the PSTN. However, some PBX units can be programmed to identify the destination patterns of all calls to be directed to the VOIP.
  • Page 206 Site D calling Site F A voip call from Pierre PBX to extension 7424 on the key telephone system in Lincoln, Nebraska. A. The required entry in the Pierre Outbound Phonebook to facilitate origination of the call, would be 1402263742. The call would be directed to the Lincoln voip’s IP address, 200.2.9.5.

  • Page 207: Variations In Pbx Characteristics

    Site F calling Site D A voip call from a Lincoln key extension to extension 3117 on the PBX in Pierre, South Dakota. A. The required entry in the Lincoln Outbound Phonebook to facilitate origination of the call, would be “31”. The string “1615492” would have to be added as a prefix.

  • Page 208: Chapter 7: E1 Phonebook Configuration

    Chapter 7: E1 Phonebook Configuration (European Telephony Standards)

  • Page 209: E1 V Ersus T1 T Elephony E Nvironments

    Series II analog MultiVOIP units (MVP130, MVP130FXS, MVP210, MVP410, and MVP810) can be operated in either the T1 or E1 environments. The examples in this chapter show these analog voip units being used in the same system as the MVP3010 digital MultiVOIP.

  • Page 210: Free Calls: One Voip Site To Another

    onto a single network. Typically these are private networks. Free Calls: One VOIP Site to Another The most direct use of the VOIP system is making calls between the offices where the VOIPs are located. Consider, for example, the Wren Clothing Company.

  • Page 211: Local Rate Calls: Within Local Calling Area Of Remote Voip

    Local Rate Calls: Within Local Calling Area of Remote VOIP In the second use of the VOIP system, the local calling area of each VOIP location becomes accessible to all of the VOIP system’s users. As a result, international calls can be made at local calling rates. For example, suppose that Wren Clothing buys its zippers from The Bluebird Zipper Company in the western part of metropolitan London.
  • Page 212 Similarly, the VOIP system allows Wren Clothing employees in London and Amsterdam to call anywhere in Paris at local rates; it allows Wren Clothing employees in Paris and London to call anywhere in Amsterdam at local rates. United Kingdom Wren Clothing Co. Wren Clothing Co.

  • Page 213: National Rate Calls: Within Nation Of Remote Voip Site

    National Rate Calls: Within Nation of Remote VOIP Site In the third use of the VOIP system, the national calling area of each VOIP location becomes accessible to all of the VOIP system’s users. As a result, international calls can be made at national calling rates. Again, significant savings are possible.

  • Page 214: Inbound Versus Outbound Phonebooks

    Similarly, the VOIP system allows Wren Clothing employees in London and Amsterdam to call anywhere in France at French national rates; it allows Wren Clothing employees in Paris and Amsterdam to call anywhere in the United Kingdom at its national rates. United Kingdom Wren Clothing Co.
  • Page 215 MultiVOIP User Guide E1 PhoneBook Configuration In order for any VOIP phone call to be made, there must be both an Inbound Phonebook entry and an Outbound Phonebook entry that describe the end-to-end connection. The phone station originating the call must be connected to the VOIP system. The Outbound Phonebook for that VOIP unit must have a destination pattern entry that includes the ‘called’...
  • Page 216 Phonebook configuration screens can be accessed using icons or the sidebar menu. Phonebook Icons Description Phonebook Configuration Inbound Phonebook Entries List Add Inbound Phonebook Entry Edit selected Inbound Phonebook Entry Outbound Phonebook Entries List Add Outbound Phonebook Entry Edit selected Outbound Phonebook Entry...
  • Page 217 Phonebook Pulldown Menu Inbound Phonebook Shortcut Alt + I Phonebook Sidebar Menu Outbound Phonebook Shortcut Alt + O...

  • Page 218: P Honebook C Onfiguration P Rocedure

    E1 Phonebook Configuration MultiVOIP User Guide Phonebook Configuration Procedure 1. Select Outbound Phone Book/List Entries. Click Add.
  • Page 219 MultiVOIP User Guide E1 PhoneBook Configuration 2. The Add/Edit Outbound PhoneBook screen appears. Enter Outbound PhoneBook data for your MultiVOIP unit. Note that the Advanced button gives access to the Alternate IP Routing feature, if needed. Alternate IP Routing can be implemented in a secondary...
  • Page 220 The fields of the Add/Edit Outbound Phone Book screen are described in the table below. Add/Edit Outbound Phone Book: Field Definitions Field Name Values Description Accept Any When checked, “Any Number Number” appears as the value in the Destination Pattern field. The Any Number feature works differently depending on whether or not an external...
  • Page 221 Add/Edit Outbound Phone Book: Field Definitions Field Name Values Description Destination prefixes, Defines the beginning of Pattern area codes, dialing sequences for calls exchanges, that will be connected to line another VOIP in the system. numbers, Numbers beginning with extensions these sequences are diverted from the PTSN and carried on Internet or other IP...
  • Page 222 Add/Edit Outbound Phone Book: Field Definitions (cont’d) Field Name Values Description H.323 fields Use Gatekeepr Indicates whether or not gatekeeper is used. Gateway H.323 alpha- The H.323 ID assigned to the destination MultiVOIP. Only numeric valid if “Use Gatekeeper” is enabled for this entry.
  • Page 223 Add/Edit Outbound Phone Book: Field Definitions (cont’d) Field Name Values Description SIP Fields Use Proxy Select if proxy server is used. Transport TCP or Voip administrator must choose Protocol between UDP and TCP transmission protocols. UDP is a high-speed, low-overhead connectionless protocol where data is transmitted without acknowledgment, guaranteed...
  • Page 224 Add/Edit Outbound Phone Book: Field Def’ns Field Name Values Description SPP Fields Use Registrar Values: Description: Select this checkbox to use registrar when voip system is operating in the “Registrar/Client” SPP mode. In this mode, one voip (the registrar, as set in Phonebook Configuration screen) has a static IP address and all other voips (clients) point to the registar’s IP address as functionally their own.
  • Page 225 MultiVOIP User Guide E1 PhoneBook Configuration Clicking on the Advanced button brings up the Alternate Routing secondary screen. This feature provides an alternate path for calls if the primary IP network cannot carry the traffic. Often in cases of failure, call traffic is temporarily diverted into the PSTN.
  • Page 226 Alternate Routing Field Definitions Field Values Description Name Alternate n.n.n.n Alternate destination for outbound data traffic where in case of excessive delay in data transmission. Address n= 0-255 Round milliseconds The Round Trip Delay is the criterion for Trip judging when a data pathway is considered Delay blocked.
  • Page 227 MultiVOIP User Guide E1 PhoneBook Configuration 4. The Add/Edit Inbound PhoneBook screen appears. Enter Inbound PhoneBook data for your MultiVOIP unit. The fields of the Add/Edit Inbound PhoneBook screen are described in the table below.
  • Page 228 Add/Edit Inbound Phone Book: Field Definitions Field Values Description Name Accept When checked, “Any Number” appears as the value in the Remove Prefix field. Number The Any Number feature of the Inbound Phone Book does not work when an external routing device is used (Gatekeeper for H323 protocol, Proxy for SIP protocol, Registrar for SPP protocol).
  • Page 229 Add/Edit Inbound Phone Book: Field Definitions (cont’d) Field Name Values Description E1 channel number to which Channel 1-30, or the call will be assigned as it Number “Hunting” enters the local telephony equipment (often a local PBX). “Hunting” directs the call to any available channel.
  • Page 230 Add/Edit Inbound Phone Book: Field Definitions (cont’d) Field Name Values Description Forward Phone number or IP address to which calls Destination will be directed. IP address, For H.323 calls, the Forward Destination can phone number, be either a Phone Number of an IP Address. port number, For SIP calls, the Forward Destination can be etc.

  • Page 231: E1 P Honebook E Xamples

    It’s an international company with offices in London, Paris, and Amsterdam. In each office, a MVP3010 has been connected to the PBX system. 3 Sites, All-E1 Example The VOIP system will have the following features: 1. Employees in all cities will be able to call each other over the VOIP system using 4-digit extensions.
  • Page 232 E1 Phonebook Configuration MultiVOIP User Guide France Country Code: 33 Lille Paris: Area 01 Reims Rouen Nantes Strasbourg Lyon Bordeaux Toulouse Marseille...
  • Page 233 MultiVOIP User Guide E1 PhoneBook Configuration The Netherlands Country Code: 31 Groningen Leeuwarden Texel 0222 Den Helder 0223 038 Zwolle 0299 Purmerend Beverwijk 0251 Haarlem 023 020 Amsterdam Aalsmeer0297 0294 Weesp Enschede The Hague Arnhem Rotterdam 0118 Middelburg Eindhoven Maastricht...
  • Page 234 An outline of the equipment setup in these three offices is shown below. Wren Clothing Co. London Office Country Code: +44 Area Code: 0208 Digital VoIP -5174 200.2.10.3 -5173 -5172 -5171 979-5170 Wren Clothing Co. Paris Office Country Code: +33 Area Code: 01 Digital VoIP...
  • Page 235 The screen below shows Outbound PhoneBook entries for the VOIP located in the company’s London facility The Inbound PhoneBook for the London VOIP is shown below. NOTE: Commas are allowed in the Inbound Phonebook, but not in the Outbound Phonebook. Commas denote a brief pause for a dial tone, allowing time for the PBX to get an outside line.
  • Page 236 E1 Phonebook Configuration MultiVOIP User Guide The screen below shows Outbound PhoneBook entries for the VOIP located in the company’s Paris facility. The Inbound PhoneBook for the Paris VOIP is shown below.
  • Page 237 MultiVOIP User Guide E1 PhoneBook Configuration The screen below shows Outbound PhoneBook entries for the VOIP in the company’s Amsterdam facility. The Inbound PhoneBook for the Amsterdam VOIP is shown below.

  • Page 238: Configuring Digital & Analog Voips In Same System

    Configuring Digital & Analog VOIPs in Same System Analog MultiVOIP units, like the MVP-210/410/810 are compatible with digital MultiVOIP units like the MVP3010. In many cases, digital and analog VOIP units will appear in the same telephony/IP system. In addition to MVP-210/410/810 MultiVOIP units (Series II units), legacy analog VOIP units (Series I units made by MultiTech) may be included in the system, as well.
  • Page 239 The Series I analog VOIP phone book resides in the “Host” VOIP unit at Site B. It applies to both of the Series I analog VOIP units. Each of the Series II analog MultiVOIPs (the MVP210 and the MVP410) requires its own inbound and outbound phonebooks. The MVP3010 digital MultiVOIP requires its own inbound and outbound phonebooks, as well.
  • Page 240 Phone Book for Analog VOIP Host Unit (Site B) (continued) VOIP Dir # IP Address Channel -OR- Destination Pattern 0207 200.2.9.9 (Note 2.) xxxx 0208 200.2.9.9 (Note 2.) xxxx Note 1. The “x” is a wildcard character. Note 2. By specifying “Channel 0,” we instruct the MVP3010 to choose any available data channel to carry the call.
  • Page 241 The Outbound PhoneBook of the MVP3010 is shown below. Outbound Phone Book for MVP3010 Digital VOIP (Site D) Destin. Remov Pattern Prefix Address Prefix 200.2.9.7 901189 901189 101# 200.2.9.8 Note 3. 200.2.9.6 90182 90182 200.2.9.5 90182 200.2.9.5 90182 200.2.9.5 200.2.9.8 Note 3.
  • Page 242 The Inbound PhoneBook of the MVP3010 is shown below. Inbound Phone Book for MVP3010 Digital VOIP (Site D) Remove Channel Prefix Prefix Number 0207 Note 4. Note 5. 0208 Note 4. Note 5. 0207 39883 Note 4. “9” gives PBX station users access to outside line. Note 5.
  • Page 243 Outbound Phone Book for MVP410 Analog VOIP (Site F) Destin. Remove Pattern Prefix Prefix Address 200.2.9.7 01189 0118 101# 200.2.9.8 Note 3. 200.2.9.8 200.2.9.6 0207 200.2.9.9 0208 200.2.9.9 0207 200.2.9.9 Note 3. The pound sign (“#”) is a delimiter separating the VOIP number from the standard telephony phone number.
  • Page 244 Inbound Phonebook for MVP410 Analog VOIP (Site F) Remove Channel Comment Prefix Prefix Number 01822 Calls to Tavistock local PSTN through FXO port (Port #4) at Site F. 0182 Gives remote voip users, access to extensions of key phone system atTavistock office. 0182 Because call is completed at key system, abbreviated dialing (3-...
  • Page 245 Outbound Phone Book for MVP210 Analog VOIP (Site E) Destin. Remove Pattern Prefix Prefix Address 200.2.9.7 01189 0118 101# 200.2.9.8 Note 3. 200.2.9.8 01822 01822 200.2.9.5 0182 200.2.9.5 26374 0207 0207 200.2.9.9 0207 200.2.9.9 Note 3. The pound sign (“#”) is a delimiter separating the VOIP number from the standard telephony phone number.

  • Page 246: Call Completion Summaries

    Inbound Phonebook for MVP210 Analog VOIP (Site E) Remove Channel Prefix Prefix Number Call Completion Summaries Site A calling Site C, Method 1 Dial 101. Hear dial tone from Site B. Dial 9435632. Await completion. Talk. Site A calling Site C, Method 2 Dial 101#9435632 Await completion.
  • Page 247 Site D calling Site C 1. Dial 901189435632. 2. “9” gets outside line. On some PBXs, an “8” may be used to direct calls to the VOIP, while “9” directs calls to the PSTN. However, some PBX units can be programmed to identify the destination patterns of all calls to be directed to the VOIP.
  • Page 248 Site D calling Site F A voip call from Inner London PBX to extension 7424 on the key telephone system in Tavistock, UK. A. The required entry in the London Outbound Phonebook to facilitate origination of the call, would be 90182263742. The call would be directed to the Tavistock voip’s IP address, 200.2.9.5.

  • Page 249: Variations In Pbx Characteristics

    Site F calling Site D A voip call from a Tavistock key extension to extension 3117 on the PBX in Inner London. A. The required entry in the Tavistock Outbound Phonebook to facilitate origination of the call, would be “3”. The string 02073988 is added, preceding the “3”.

  • Page 250: International Telephony Numbering Plan Resources

    International Telephony Numbering Plan Resources Due to the expansion of telephone number capacity to accommodate pagers, fax machines, wireless telephony, and other new phone technologies, numbering plans have been changing worldwide. Many new area codes have been established; new service categories have been established (for example, to accommodate GSM, personal numbering, corporate numbering, etc.).
  • Page 251 http://kropla.com/phones.htm http://www.numberplan.org/ http://www.eto.dk/ http://www.eto.dk/ETNS.htm http://www.regtp.de/en/reg_tele/start /fs_05.html Description Guide to international use of modems. National and international numbering plans based on direct input from regulators worldwide. Includes lists of telecom carriers per country. European Telecommunications Office. Primarily concerned with mobile/wireless radiotelephony, GSM, etc.

  • Page 252: Chapter 8: Operation And Maintenance

    Chapter 8: Operation and Maintenance...

  • Page 253: O Peration And M Aintenance

    Operation and Maintenance Although most Operation and Maintenance functions of the software are in the Statistics group of screens, an important summary appears in the System Information of the Configuration screen group. System Information screen This screen presents vital system information at a glance. Its primary use is in troubleshooting.
  • Page 254 System Information Parameter Definitions Field Name Values Description Boot Indicates the version of the code that nn.nn Version is used at the startup (booting) of the alpha- voip. The boot code version is numeric independent of the software version. Firmware Indicates the version of the nn.nn.nn Version...
  • Page 255 MultiVOIP User Guide Operation & Maintenance The frequency with which the System Information screen is updated is determined by a setting in the Logs screen...

  • Page 256: Statistics Screens

    Statistics Screens Ongoing operation of the MultiVOIP, whether it is in a MultiVOIP/PBX setting or MultiVOIP/telco-office setting, can be monitored for performance using the Statistics functions of the MultiVOIP software. About Call Progress Accessing Call-Progress Statistics Channel Icons (Main Screen Lower Left) Channel icons are green when data traffic is present, red when idle.
  • Page 257 MultiVOIP User Guide Operation & Maintenance The Call Progress Details Screen...
  • Page 258 Call Progress Details: Field Definitions Field Name Values Description Channel Number of data channel or time slot on which the call is carried. This is the channel for which call- progress details are being viewed. Call Details Duration Hours: The length of the call in hours, Minutes: minutes, and seconds (hh:mm:ss).
  • Page 259 Call Progress Details: Field Definitions Field Name Values Description Packet Details Packets Sent integer value The number of data packets sent over the IP network in the course of this call. Packets Rcvd integer value The number of data packets received over the IP network in the course of this call.
  • Page 260 Call Progress Details: Field Definitions (cont’d) From – To Details Gateway alphanumeric Identifier for the VOIP gateway Name (from) string that handled the origination of this call. IP Address x.x.x.x, IP address from which the call (from) where x has a was received.
  • Page 261 Call Progress Details: Field Definitions (cont’d) DTMF/Other Details Field Name Values Prefix specified Displays the dialed digits that Matched dialing digits were matched to a phonebook entry. Outbound 0-9, #, * The digits transmitted by the Digits Sent MultiVOIP to the PBX/telco for this call.
  • Page 262 Call Progress Details: Field Definitions (cont’d) Field Name Values Description Supplementary Services Status Call on Hold alphanumeric Describes held call by its IP address source, location/gateway identifier, and hold duration. Location/gateway identifiers comes from Gateway Name field in Phone Book Configuration screen of remote voip.
  • Page 263 (Tun), Fast Start with tunneling (FS + Tun), Annex E multiplexed UDP call signaling transport (AE), and Q.931 Multiplexing (Mux). See Phonebook Configuration Parameters (in T1 or E1 chapters) for more on H.323v4 features. Silence “SC” stands for Silence Compression Compression.

  • Page 264: About Logs

    Operation and Maintenance MultiVOIP User Guide About Logs Accessing “Statistics: Logs” Pulldown Icon Shortcut Sidebar Ctrl + O...
  • Page 265 MultiVOIP User Guide Operation & Maintenance The Logs Screen...
  • Page 266 Logs Screen Details: Field Definitions Field Name Values Log # column 1 or higher Start Date,Time dd:mm:yyyy column hh:mm:ss Duration column hh:mm:ss Type H.323, SIP, or SPP Status column success or failure IP Direction incoming, outgoing Mode column voice or FAX From column gateway name To column...
  • Page 267 Logs Screen Details: Field Definitions (cont’d) Field Name Values Call Details Voice coder G.723, G.729, G.711, etc. Disconnect Values are Reason "Normal" and "Local" disconnection. DTMF Capability inband, out of band Expressions differ slightly for different Call Signaling protocols (H.323, SIP, or SPP).
  • Page 268 Logs Screen Details: Field Definitions (cont’d) Field Name Values Call Details Server Details n.n.n.n for n= 0-255 Packets sent integer value Packets received integer value Packets loss integer value (lost) Bytes sent integer value Bytes received integer value Description When the MultiVOIP is operating in the non-direct mode (with Gatekeeper in H.323 mode;...
  • Page 269 Logs Screen Details: Field Definitions (cont’d) Field Name Values Call Details (cont’d) FROM Details Gateway Name alphanumeric string IP Address x.x.x.x, where x has a range of 0 to 255 Options FEC, SC TO Details Gateway Name alphanumeric string IP Address x.x.x.x, where x has a range of 0 to 255...
  • Page 270 Logs Screen Details: Field Definitions (cont’d) Supplementary Services Info Call Transferred phone number string Call Forwarded phone number string Number of party called in transfer. Number of party called in forwarding.

  • Page 271: About Ip Statistics

    MultiVOIP User Guide Operation & Maintenance About IP Statistics Accessing IP Statistics Pulldown Icon Shortcut Sidebar Ctrl + P...
  • Page 272 IP Statistics Screen IP Statistics: Field Definitions Field Values Description Name UDP versus TCP Protocol versus Transmission Control Protocol). UDP provides unguaranteed, connectionless transmission of data across an IP network. By contrast, TCP provides reliable, connection-oriented transmission of data. . (User Datagram...
  • Page 273 IP Statistics: Field Definitions Field Values Description Name UDP versus TCP Both TCP and UDP split data into packets called “datagrams.” However, TCP includes extra headers in the datagram to enable retransmission of lost packets and reassembly of packets into their correct order if they arrive out of order.
  • Page 274 IP Statistics: Field Definitions (cont’d) Field Values Description Name Sum of data packets of all types. Total Packets (cont’d) Received integer Total number of error-laden packets with value received by this VOIP gateway since the Errors last “clearing” or resetting of the counter within the MultiVOIP software.
  • Page 275 IP Statistics: Field Definitions (cont’d) Voice signals are transmitted in RTP Packets Realtime Transport Protocol packets. RTP packets are a type or subset of UDP packets. Transmit integer Number of RTP packets transmitted by value this VOIP gateway since the last “clearing”...

  • Page 276: About Link Management

    Operation and Maintenance MultiVOIP User Guide About Link Management The Link Management screen is essentially an automated utility for pinging endpoints on your voip network. This utility generates pings of variable sizes at variable intervals and records the response to the pings.
  • Page 277 MultiVOIP User Guide Operation & Maintenance...
  • Page 278 Link Management screen Field Definitions Field Name Values Description Monitor Link fields IP Address to a.b.c.d This is the IP address of the target Ping 0-255 endpoint to be pinged. Pings per Test 1-999 This field determines how many pings will be generated by the Start Now command.
  • Page 279 Link Management screen Field Definitions (cont’d) Field Name Values Description These fields summarize the results Link Status Parameters of pinging. IP Address a.b.c.d Target of ping. column 0-255 No. of Pings as listed Number of pings sent to target Sent endpoint.
  • Page 280 Operation and Maintenance MultiVOIP User Guide T1 Statistics Screen...
  • Page 281 T1 Statistics: Field Definitions Field Values Description Name Red Alarm Integer tally of The alarm condition declared when a alarms device receives no signal or cannot counted since synchronize to the signal being received. A last reset. Red Alarm is generated if the incoming data stream has no transitions for 176 consecutive pulse positions.
  • Page 282 T1 Statistics: Field Definitions (cont’d) Field Values Description Name Yellow Tally since last The alarm signal sent by a remote T1/E1 Alarm reset. device to indicate that it sees no receive signal or cannot synchronize on the receive signal. Frame [To be supplied.]...
  • Page 283 8 zeroes. Receive Slip Tally since last A receive slip (positive or negative) has reset. occurred. Slips indicate a clocking mismatch (or lack of synchronization) between T1/E1 devices. When slips occur, data may be lost or repeated.
  • Page 284 E1 Statistics Screen E1 Statistics: Field Definitions Field Values Description Name Red Alarm Integer tally of The alarm condition declared when a alarms device receives no signal or cannot counted since synchronize to the signal being received. A last reset.
  • Page 285 Slip Positive system interface working clock. A frame is repeated. Yellow Tally since last The alarm signal sent by a remote T1/E1 Alarm reset. device to indicate that it sees no receive signal or cannot synchronize on the receive signal.
  • Page 286 Integer tally of successive pulses of the same polarity on Violation violation count the E1 line. On an AMI-encoded line, this since last reset. represents a line error. On a B8ZS line, this may represent the substitution for a string of 8 zeroes.

  • Page 287: About Registered Gateway Details

    MultiVOIP User Guide Operation & Maintenance About Registered Gateway Details The Registered Gateway Details screen presents a real-time display of the special operating parameters of the Single Port Protocol (SPP). These are configured in the Call Signaling screen and in the Add/Edit Outbound PhoneBook screen.
  • Page 288 Operation and Maintenance MultiVOIP User Guide...
  • Page 289 Registered Gateway Details: Field Definitions Field Values Description Name Column Headings Description alphanumeric This is a descriptor for a particular voip gateway unit. This descriptor should generally identify the physical location of the unit (e.g., city, building, etc.) and perhaps even its location in an equipment rack.

  • Page 290: About Alternate Server Statistics

    Operation and Maintenance MultiVOIP User Guide About Alternate Server Statistics Accessing Alternate Server Statistics Pulldown Shortcut Sidebar Ctrl + Alt + 4...
  • Page 291 H.323 Gatekeepers (Statistics, Servers): Field Definitions Field Values Description Name Column Headings IP Address n.n.n.n, The IP address of the gatekeeper. for n = 0-255 Port TDMA time slot used for communication between MultiVOIP unit and the gatekeeper that serves it. GK Name alpha-numeric Identifier for gatekeeper.
  • Page 292 SIP Proxies (Statistics, Servers): Field Definitions Field Values Description Name Column Headings IP Address n.n.n.n, The IP address of the SIP proxy by which the MultiVOIP is governed. for n = 0-255 Port TDMA time slot used for communication between MultiVOIP unit and the SIP Proxy that governs it.
  • Page 293 SPP Registrars (Statistics, Servers): Field Definitions Field Values Description Name Column Headings IP Address n.n.n.n, The IP address of the gatekeeper. for n = 0-255 Port TDMA time slot used for communication between MultiVOIP unit and the gatekeeper that serves it. This field describes the type of gateway as Type Primary,...

  • Page 294: About Packetization Time

    Operation and Maintenance MultiVOIP User Guide About Packetization Time You can use the Packetization Time screen to specify definite packetization rates for coders selected in the Voice/FAX Parameters screen (in the “Coder Options” group of fields). The Packetization Time screen is accessible under the “Advanced” options entry in the sidebar list of the main voip software screen.
  • Page 295 Packetization Time Screen Packetization rates can be set separately for each channel. The table below presents the ranges and increments for packetization rates. Packetization Ranges and Increments Coder Types Range (in Kbps); {default value} G711, G726, G727 5-120 G723 30-120 G729 10-120 Netcoder...
  • Page 296 Operation and Maintenance MultiVOIP User Guide Once the packetization rate has been set for one channel, it can be copied into other channels.

  • Page 297: Multivoip Program Menu Item

    MultiVoip Program Menu Items After the MultiVoip program is installed on the PC, it can be launched from the Programs group of the Windows Start menu ( Start | Programs | MultiVOIP ____ | … ). In this section, we describe the software functions available on this menu.
  • Page 298 MultiVOIP Program Menu (cont’d) Menu Selection Description Download CAS Protocol The CAS protocol code allows the VOIP to interact properly with the PBX or central- office switch that it serves. The need to download CAS protocols arises for only a small minority of VOIP users, and only when PBX/switch is found to be incompatible with standard protocols.

  • Page 299: Configuration Port Setup

    “Downloading” here refers to transferring program files from the PC to the nonvolatile “flash” memory of the MultiVOIP. Such transfers are made via the PC’s serial port. This can be understood as a “download” from the perspective of the MultiVOIP unit. When new versions of the MultiVoip software become available, they will be posted on MultiTech’s web or FTP sites.

  • Page 300: Obtaining Updated Firmware

    Date and Time Setup The dialog box below allows you to set the time and date indicators of the MultiVOIP system. Obtaining Updated Firmware Generally, updated firmware must be downloaded from the MultiTech web/FTP site to the user’s PC before it can be downloaded from that PC to the MultiVOIP.
  • Page 301 MultiVOIP User Guide Operation & Maintenance If you conduct a search, for example, on the word “MultiVoip,” you will be directed to a list of firmware that can be downloaded. If you choose Support, you can select “MultiVoip” in the Product Support menu and then click on Firmware to find MultiVOIP resources.
  • Page 302 Operation and Maintenance MultiVOIP User Guide Once the updated firmware has been located, it can be downloaded from the web/ftp site using normal PC/Windows procedures. While the next 3 screens below pertain to the MVP3010, similar screens will appear for any MultiVOIP model described in this manual.
  • Page 303 MultiVOIP User Guide Operation & Maintenance Generally, the firmware file will be a self-extracting compressed file (with .zip extension), which must be expanded (decompressed, or “unzipped”) on the user’s PC in a user-specified directory.

  • Page 304: Identifying Current Firmware Version

    MultiVOIP ____ x.xx. The final expression, x.xx, is the firmware version number. In the illustration below, the firmware version is 4.00a, made for the E1 MultiVOIP (MVP3010). When a new firmware version is installed, the MultiVOIP software can be upgraded in one step using the Upgrade Software command, or piecemeal using the Download Firmware command and the Download Factory Defaults command.

  • Page 305: Downloading Firmware

    Download Firmware transfers the firmware (including the H.323 protocol stack) in the PC’s MultiVOIP directory into the nonvolatile flash memory of the MultiVOIP. Download Factory Defaults sets all configuration parameters to the standard default values that are loaded at the MultiTech factory. Upgrade Software implements both the Download Firmware command and the Download Factory Defaults command.
  • Page 306 3. If a password has been established, the Password Verification screen will appear. Type in the password and click OK. 4. The MultiVOIP ___- Firmware screen appears saying “MultiVOIP [model number] is up. Reboot to Download Firmware?” Click OK to download the firmware. The “Boot”...
  • Page 307 5. The program will locate the firmware “.bin” file in the MultiVOIP directory. Highlight the correct (newest) “.bin” file and click Open. 6. Progress bars will appear at the bottom of the screen during the file transfer. The MultiVOIP’s “Boot” LED will turn off at the end of the transfer. 7.

  • Page 308: Downloading Cas Protocol

    Downloading CAS Protocol 1. The MultiVoip Configuration program may be on or off when invoking the Download CAS Protocol command. 2.To invoke the Download CAS Protocol command, go to Start | Programs | MVP____ x.xx | Download CAS Protocol. 3. A message screen will appear warning that the download will entail a rebooting of the MultiVOIP.
  • Page 309 4. The directory containing the CAS protocol files (extension is .cas) will appear. Select the CAS protocol needed for your system. Click Open. 5. The chosen CAS protocol file will be loaded from the PC to the MultiVOIP unit. Progress bars will appear at the bottom of the screen while the download occurs.

  • Page 310: Downloading Factory Defaults

    Downloading Factory Defaults 1. The MultiVoip Configuration program must be off when invoking the Download Factory Defaults command. If it is on, the command will not work. 2.To invoke the Download Factory Defaults command, go to Start | Programs | MVP____ x.xx | Download Factory Defaults.
  • Page 311 3. If a password has been established, the Password Verification screen will appear. Type in the password and click OK. 4. The MVP____- Firmware screen appears saying “MultiVOIP [model number] is up. Reboot to Download Firmware?” Click OK to download the factory defaults. The “Boot”...
  • Page 312 5. After the PC gets a response from the MultiVOIP, the Dialog – IP Parameters screen will appear. The user should verify that the correct IP parameter values are listed on the screen and revise them if necessary. Then click OK. 6.

  • Page 313: Setting And Downloading User Defaults

    Setting and Downloading User Defaults The Download User Defaults command allows you to maintain a known working configuration that is specific to your VOIP system. You can then experiment with alterations or improvements to the configurations confident that a working configuration can be restored if necessary. 1.
  • Page 314 3. To download the user defaults, go to Start | Programs | MultiVOIP xxx | Download User Defaults 4. A confirmation screen will appear indicating that this action will entail rebooting the MultiVOIP. Click OK.
  • Page 315 MultiVOIP User Guide Operation & Maintenance 5. Progress bars will appear during the file transfer process. 5. When the file transfer process is complete, the Dialog-- IP Parameters screen will appear. 6. Set the IP values per your particular VOIP system. Click OK. Progress bars will appear as the MultiVOIP reboots itself.

  • Page 316: Setting A Password (Windows Gui)

    Setting a Password (Windows GUI) After a user name has been designated and a password has been set, that password is required to gain access to any functionality of the MultiVOIP software. Only one user name and password can be assigned to a voip unit.
  • Page 317 2. To invoke the Set Password command, go to Start | Programs | MVP____ x.xx | Set Password. 3. You will be prompted to confirm that you want to establish a password, which will entail rebooting the MultiVOIP (which is done automatically).
  • Page 318 NOTE: Be sure to write down your password in a convenient but secure place. If the password is forgotten, contact MultiTech Technical Support for advice. Click OK. 5. A message will appear indicating that a password has been set successfully. After the password has been set successfully, the MultiVOIP will re- boot itself and, in so doing, its BOOT LED will light up.
  • Page 319 MultiVOIP User Guide Operation & Maintenance 6. After the password has been set, the user will be required to enter the password to gain access to the web browser GUI and any part of the MultiVOIP software listed in the Program group menu. User Name and Password are both needed for access to the FTP Server residing in the MultiVOIP.

  • Page 320: Setting A Password (Web Browser Gui)

    Setting a Password (Web Browser GUI) Setting a password is optional when using the MultiVOIP web browser GUI. Only one password can be assigned and it works for all MultiVOIP software functions (Windows GUI, web browser GUI, FTP server, and all Program menu commands, e.g., Upgrade Software – only the FTP Server function requires a User Name in addition to the password).

  • Page 321: Un-Installing The Multivoip Software

    Un-Installing the MultiVOIP Software 1. To un-install the MultiVOIP configuration software, go to Start | Programs and locate the MultiVOIP entry. Select Uninstall MVP____ vx.xx (versions may vary). 2. Two confirmation screens will appear. Click Yes and OK when you are certain you want to continue with the uninstallation process.
  • Page 322 Operation and Maintenance MultiVOIP User Guide 3. A special warning message similar to that shown below may appear for the MultiVOIP software’s “.bin” file. Click Yes. 4. A completion screen will appear. Click Finish.

  • Page 323: Upgrading Software

    Upgrading Software As noted earlier (see the section Implementing a Software Upgrade above), the Upgrade Software command transfers, from the controller PC to the MultiVOIP unit, firmware (including the H.323 stack) and factory default configuration settings. As such, Upgrade Software implements the functions of both Download Firmware and Download Factory Defaults in a single command.

  • Page 324: T Ransfers ("D Ownloads ")

    Operation and Maintenance MultiVOIP User Guide FTP Server File Transfers (“Downloads”) MultiTech has built an FTP server into the MultiVOIP unit. Therefore, file transfers from the controller PC to the voip unit can be done using an FTP client program or even using a browser (e.g., Internet Explorer, Netscape or FireFox, used in conjunction with Windows Explorer).
  • Page 325 To transfer files using the FTP server functionality in the MultiVOIP, follow these directions. 1. Establish Network Connection and IP Addresses. Both the controller PC and the MultiVOIP unit(s) must be connected to the same IP network. An IP address must be assigned for each. IP Address of Control PC IP Address of voip unit #1 IP address of voip unit #n...
  • Page 326 Operation and Maintenance MultiVOIP User Guide 3. Install FTP Client Program or Use Substitute. You should install an FTP client program on the controller PC. FTP file transfers can be done using a web browser (e.g., Netscape or Internet Explorer) in conjunction with a local Windows browser a (e.g., Windows Explorer), but this approach is somewhat clumsy (it requires use of two application programs rather than one) and it limits downloading to only one VOIP...
  • Page 327 5. Identify Files to be Updated. Determine which files you want to update. Six types of files can be updated using the FTP feature. In some cases, the file to be transferred will have “Ftp” as the part of its filename just before the suffix (or extension).
  • Page 328 Operation and Maintenance MultiVOIP User Guide 6. Contact MultiVOIP FTP Server. You must make contact with the FTP Server in the voip using either a web browser or FTP client program. Enter the IP address of the MultiVOIP’s FTP Server. If you are using a browser, the address must be preceded by “ftp://”...
  • Page 329 MultiVOIP User Guide Operation & Maintenance 7. Log In. Use the User Name and password established in item #2 above. The login screens will differ depending on whether the FTP file transfer is to be done with a web browser (see first screen below) or with an FTP client program (see second screen below).
  • Page 330 8A. Download with Web Browser. 8A1. In the local Windows browser, locate the directory holding the MultiVOIP program files. The default location will be C:\Program Files \Multi-Tech Systems \MultiVOIP xxxx yyyy (where x and y represent MultiVOIP model numbers and software version numbers).
  • Page 331 MultiVOIP User Guide Operation & Maintenance You may be asked to confirm the overwriting of files on the MultiVOIP. Do so. File transfer between PC and voip will look like transfer within voip directories.
  • Page 332 8B. Download with FTP Client Program. 8B1. In the local directory browser of the FTP client program, locate the directory holding the MultiVOIP program files. The default location will be C:\Program Files \Multi-Tech Systems \MultiVOIP xxxx yyyy (where x and y represent MultiVOIP model numbers and software version numbers).
  • Page 333 MultiVOIP User Guide Operation & Maintenance Some FTP client programs are more graphically oriented (see previous screen), while others (like the “WS-FTP” client) are more text oriented. 9. Verify Transfer. The files transferred will appear in the directory of the MultiVOIP. 10.

  • Page 334: Web Browser Interface

    Web Browser Interface You can control the MultiVOIP unit with a graphic user interface (GUI) based on the common web browser platform. Qualifying browsers are InternetExplorer6, Netscape6, and Mozilla FireFox 1.0. Note that the MultiVOIP Web GUI uses pop-up windows Pop-Ups.
  • Page 335 MultiVOIP User Guide Operation & Maintenance The initial configuration step of assigning the voip unit an IP address must still be done locally using the Windows GUI. However, all additional configuration can be done via the web GUI. The content and organization of the web GUI is directly parallel to the Windows GUI.
  • Page 336 Operation and Maintenance MultiVOIP User Guide The web GUI cannot perform logging in the same direct mode done in the Windows GUI. However, when the web GUI is used, logging can be done by email (SMTP). The web GUI gives easy access to Console Messages. Whereas with the Windows GUI console messages must be viewed using a communications program like HyperTerminal, with the Web GUI, it’s easy: just click on...
  • Page 337 MultiVOIP User Guide Operation & Maintenance a video monitor as possible in order to see all of a screen’s contents with minimal scrolling. The primary advantage of the web GUI is remote access for control and configuration. The controller PC and the MultiVOIP unit itself must both be connected to the same IP network and their IP addresses must be known.
  • Page 338 Operation and Maintenance MultiVOIP User Guide During the installation, you must specify which browser you’ll use in the Select Browsers screen. When installation is complete, the Java program becomes accessible in your Start | Programs menu (Java resources are readily available via the web).
  • Page 339 MultiVOIP User Guide Operation & Maintenance After the Java program has been installed, you can access the MultiVOIP using the web browser GUI. Close the MultiVOIP Windows GUI. Start the web browser. Enter the IP address of the MultiVOIP unit. Enter a password when prompted. (A password is needed here only if password has been set for the local Windows GUI or for the MultiVOIP’s FTP Server function.

  • Page 340: Syslog Server Functions

    SysLog Server Functions MultiTech has built SysLog server functionality into the software of the MultiVOIP units. SysLog is a de facto standard for logging events in network communication systems. The SysLog Server resides in the MultiVOIP unit itself. To implement this functionality, you will need a SysLog client program (sometimes referred to as a “daemon”).
  • Page 341 MultiVOIP User Guide Operation & Maintenance Before a SysLog client program is used, the SysLog functionality must be enabled within the MultiVOIP in the Logs menu under Configuration. The IP Address used will be that of the MultiVOIP itself. In the Port field, entered by default, is the standard (‘well-known’) logical port, 514.
  • Page 342 Operation and Maintenance MultiVOIP User Guide Configuring the SysLog Client Program. Configure the SysLog client program for your own needs. In various SysLog client programs, you can define where log messages will be saved/archived, opt for interaction with an SNMP system (like MultiVoipManager), set the content and format of log messages, determine disk space allocation limits for log messages, and establish a hierarchy for the seriousness of messages (normal, alert, critical, emergency, etc.).

  • Page 343: Tech Support

    Chapter 9 Warranty, Service, and Tech Support...

  • Page 344: Repair Procedures For U.s. And Canadian Customers

    Limited Warranty Multi-Tech Systems, Inc. (“MTS”) warrants that its products will be free from defects in material or workmanship for a period of two years from the date of purchase, or if proof of purchase is not provided, two years from date of shipment.
  • Page 345 MultiVOIP User Guide Warranty, Service, & Tech Support For out-of-warranty repair charges, go to www. multitech.com/documents/warranties Extended two-year overnight replacement service agreements are available for selected products. Please call MTS at (888) 288-5470, extension 5308, or visit our web site at www.multitech.com/programs/orc for details on rates and coverages.

  • Page 346: Technical Support

    Technical Support Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, or experience difficulty during installation you can contact Tech Support via the...

  • Page 347: Chapter 10: Regulatory Information

    Chapter 10: Regulatory Information...

  • Page 348: Emc, Safety, And R&Tte Directive Compliance

    EMC, Safety, and R&TTE Directive Compliance The CE mark is affixed to this product to confirm compliance with the following European Community Directives: Council Directive 89/336/EEC of 3 May 1989 on the approximation of the laws of Member States relating to electromagnetic compatibility, Council Directive 73/23/EEC of 19 February 1973 on the harmonization of the laws of Member States relating to electrical equipment designed for use within certain voltage limits,...

  • Page 349: Fcc Part 68 Telecom

    6. If trouble is experienced with this equipment (the model of which is indicated below), please contact Multi-Tech Systems, Inc. at the address shown below for details of how to have repairs made. If the equipment is causing harm to the network, the telephone company...

  • Page 350: Canadian Limitations Notice

    7. No repairs are to be made by you. Repairs are to be made only by Multi-Tech Systems or its licensees. Unauthorized repairs void registration and warranty. 8. Manufacturer:...

  • Page 351: Weee Statement

    MultiVOIP User Guide Regulatory Information WEEE Statement (Waste Electrical and Electronic Equipment) July, 2005 The WEEE directive places an obligation on EU-based manufacturers, distributors, retailers and importers to take-back electronics products at the end of their useful life. A sister Directive, ROHS (Restriction of Hazardous Substances) compliments the WEEE Directive by banning the presence of specific hazardous substances in the products at the design phase.

  • Page 352: Appendix A: Cable Pinouts

    Appendix A: Cable Pinouts...

  • Page 353: Ethernet Connector

    Appendix A: Cable Pinouts Command Cable RJ-45 Connector To Command Port Connector RJ-45 connector plugs into Command Port of MultiVOIP. DB-9 connector plugs into serial port of command PC (which runs MultiVOIP configuration software). Ethernet Connector The functions of the individual conductors of the MultiVOIP’s Ethernet port are shown on a pin-by-pin basis below.

  • Page 354: Voice/Fax Channel Connectors

    T1/E1 Connector T1/E1 Connector Voice/Fax Channel Connectors Pin Functions (E&M Interface) Descr Function Input Output 4-Wire Output 4-Wire Input, 2-Wire Input 4-Wire Input, 2-Wire Input 4-Wire Output Signal Ground (Output) Signal Battery (Output) Receive Pair (from line) Transmit Pair (to line)
  • Page 355 Pin Functions (FXS/FXO Interface) FXS Pin Description FXO Pin Ring Description Ring...

  • Page 356: Isdn Bri Rj-45 Pinout Information

    ISDN BRI RJ-45 Pinout Information The S/T interface uses an 8-conductor modular cable terminated with an 8-pin RJ-45 plug. An 8-pin RJ-45 jack located on the terminal is used to connect the terminal to the DSL (Digital Subscriber Loops) using this modular cable.

  • Page 357: Isdn Interfaces: "St" And "U

    ISDN Interfaces: “ST” and “U” The MVP410ST and MVP810ST are ISDN-BRI voip units that use an S/T outlet interface. You will need an NT1 device to connect these units to any network equipment that has the “U” ISDN interface. In the UK, and in many European countries, the telco supplies an NT1 device for ISDN-BRI service.

  • Page 358: Appendix B: Tcp/Udp Port Assignments

    Appendix B: TCP/UDP Port Assignments...

  • Page 359: Port Number Assignment List

    Well Known Port Numbers The following description of port number assignments for Internet Protocol (IP) communication is taken from the Internet Assigned Numbers Authority (IANA) web site (www.iana.org). “The Well Known Ports are assigned by the IANA and on most systems can only be used by system (or root) processes or by programs executed by privileged users.

  • Page 360: Appendix C: Installation Instructions For Mvp428 Upgrade Card

    Appendix C: Installation Instructions for MVP428 Upgrade Card...

  • Page 361: Installation Instructions For Mvp428 Upgrade Card

    Installation Instructions for MVP428 Upgrade Card In this procedure, you will install an additional circuit board into the MVP410, converting it from a 4-channel voip to an 8-channel voip. Summary (A) Attach four standoffs to main circuit card. (B) Mate the 60-pin connectors (male connector on main circuit card;...
  • Page 362 3. Using a Phillips driver, remove the three screws that secure the main circuit board and back panel assembly to the chassis. NOTE: Follow standard ESD precautions to protect the circuit board from static electricity damage. back panel screws (3) Figure C-3: Removing screws from back panel 4.
  • Page 363 8. On the phone-jack side of the circuit card, three screws attach the circuit card to the back panel. Two of these screws are adjacent to the four phone- jack pairs. Remove these two screws. Screw locations (2) at phone-jack edge of board.
  • Page 364 11. Locate the male 60-pin vertical connector near the LED edge of the main circuit card. Check that pins are straight and evenly spaced. If not, then correct for straightness and spacing. Locate the 60-pin female connector on the upgrade circuit card. 12.
  • Page 365 MultiVOIP User Guide Index Index...

  • Page 366: Index

    T1 ... 186 Add Prefix (outbound) field E1 ... 221 T1 ... 178 Add/Edit Inbound Phonebook field definitions E1 ... 228, 229, 230 T1 ... 186, 187, 188 Add/Edit Inbound Phonebook screen E1 ... 228 T1 ... 186 Add/Edit Inbound Phonebook screen fields (E1) Accept Any Number ...
  • Page 367 Registration Option Parameters 188 Remove Prefix ... 186 Ring Count... 188 Add/Edit Outbound Phonebook field definitions E1... 220, 221, 222, 223, 224 T1... 177, 178, 179, 180, 181 Add/Edit Outbound Phonebook fields (E1) Accept Any Number ... 220 Add Prefix... 221 Advanced button...
  • Page 368 ... 164 Behind Proxy/NAT device... 120 Bipolar Violation (E1 stats) field .. 286 Bipolar Violation (T1 stats) field .. 283 Blue Alarm (E1 stats) field ... 284 Blue Alarm (T1 stats) field ... 281 Boot LED on MVP-2410/3010...37...
  • Page 369 Cadence 3 (custom) field ... 132 Cadence 4 (custom) field ... 132 Cadence field ... 128, 129 cadences, custom T1.E1 ... 132 cadences, signaling ... 124 Call Control PHB field ... 70 Call Control Priority (Ethernet/IP parameters) field ... 68...
  • Page 370 Caller ID (Supplementary Services) field... 154 Caller ID Enable E1... 105 T1... 97 Caller Name Identification Enable 149 Calling Number Prefix (Caller ID, E1) ... 105 Calling Number Prefix (Caller ID, T1) ... 97 Calling Number Suffix (Caller ID, E1) ... 105 Calling Number Suffix (Caller ID, T1) ...
  • Page 371 T1... 172 configuration, saving ... 168 user ... 313 configuration, user default ... 169 Configuring MultiVOIP phonebooks, general E1 ... 209 T1 ... 171 conflicts COM port ... 44 Connection Problems, Solving...63 Consecutive Packets Lost field ...88 Console Message Settings, Filters for ...
  • Page 372 Tone Pair... 131 customized log email ... 136, 138 customized RADIUS Accounting . 161 customized RADIUS accounting parameters ... 163 data capacity...8 E1 ...17 T1 ...9 data compression E1 ...18 T1 ...10 Date & Time Setup (program menu option), command ... 300...
  • Page 373 Duration (RADIUS Attributes) field ... 161 Duration (SMTP logs) field ... 136 Duration (statistics, logs) field ... 266 Dynamic Jitter Buffer field ...86 Dynamic Jitter field group ...86 Dynamic Jitter fields ...87 E1 Parameter definitions... 100, 101, 102, 103, 104, 105, 106...
  • Page 374 ... 160 Enable Call Hold... 148 Enable Call Transfer ... 147 Enable Call Waiting ... 148 Enable Caller ID (E1) ... 105 Enable Caller ID (T1) ...97 Enable Caller Name Identification 149 Enable Console Messages field... 142 Enable DHCP (Ethernet/IP...
  • Page 375 VoIP Media (Priority)... 68 Voip Media PHB...70 Ethernet/IP Parameters screen, accessing ...65 European Community Directives.. 348 Excessive Zeroes (E1 stats) field .. 286 Excessive Zeroes (T1 stats) field .. 281 expansion card (4-to-8 channel) installation... 361 factory default software settings ... 310 factory defaults, downloading...
  • Page 376 FTP Server, logging out ... 333 FTP transfers file types... 324, 327 phonebooks ... 324 server location... 324 function tracing on/off (logging)... 143 FXS (E1) disconnection, triggering of ... 103 FXS (T1) disconnection, triggering of ...95 FXS Ground Start Supervision Parameters E1 ...
  • Page 377 Gatekeeper Discovery Polling Interval (H.323 Call Signaling) field... 111 gatekeeper interaction E1 models ... 18, 19 T1 models ... 10, 11 Gatekeeper IP Address (H.323 Call Signaling) field ... 110 Gatekeeper Name (H.323 Call Signaling) fields... 110 GateKeeper RAS Parameters... 110, Gateway (Ethernet/IP Parameters) field...
  • Page 378 T1... 184 inbound vs. outbound phonebooks E1... 214 T1... 171 Industry Canada requirements ... 349 info sources E1 telephony details... 56 IP details ... 54 SMTP details ... 57 T1 telephony details... 55 voip email account... 57 Input Gain field... 78 installation airflow ...
  • Page 379 Last Error (Link Management) field ... 279 LED definitions E1 ...24 MVP2400...15 MVP2410...16 MVP3010...24 T1 ...16 LED definitions (analog, T1) LNK ...16 LED definitions (digital, E1) LNK ...24 LED definitions (E1) Boot...24 E1 ...24 FDX ...24 IC ...24 LC ...24 LS...24 ONL ...24 Power ...24...
  • Page 380 ...60 summary...59 local voip configuration ...50 local Windows GUI vs. web GUI comparison... 335 local-rate access (E1) to remote PSTN...17 local-rate calls to remote voip sites E1 ... 211 Log # (statistics, logs) field... 266 log report email, customizing 136, 138 log report email, triggering...
  • Page 381 T1... 171 long-distance call savings E1... 209 Long-Haul Mode field E1... 100 T1... 92 Loss of Frame Alignment (E1 stats) field... 284 Loss of Frame Alignment (T1 stats) field... 281 Loss of MultiFrame Alignment (E1 stats) field ... 285 Loss of MultiFrame Alignment (T1 stats) field ...
  • Page 382 E1 models ... 19 T1 models ... 11 MultiVOIP FAQ (on MTS web site) 7 MultiVOIP Program Menu items.. 297 MultiVOIP Program Menu options Configuration... 297 Configuration Port Setup ... 297 Date & Time Setup ... 297 Download Factory Defaults ... 298 Download Firmware ...
  • Page 383 Password (SMTP) field... 135 password, lost/forgotten ... 316, 320 password, setting... 316 web browser GUI ... 320 patents...2 PBX characteristics, variations in E1 ... 249 T1 ... 207 PBX interaction E1 models...17 T1 models...9 PC, command COM port assignment (detailed) .44 PCM Law field E1 ...
  • Page 384 E1... 214 T1... 171 phonebooks, objectives & considerations T1... 171 Phonebooks, objectives & considerations E1 ... 209 Ping Size in Bytes (Link Management) field ... 278 Pings per Test (Link Management) field ... 278 pinout BRI connector ... 356 command cable ... 353 ethernet cable ...
  • Page 385 RAS Port (H.323 Call Signaling) field ... 110 RAS TTL Value (Gatekeeper RAS) field ... 111 Receive Slip (E1 Stats) field ... 286 Receive Slip (T1 Stats) field ... 283 Receive Timeslot 16 Alarm Indication Signal (E1 stats) field... 285...
  • Page 386 ... 224 remote phonebook configuration .. 324 remote voip configuration...50 Remote Voip Management ... 121 Remove Prefix (inbound) field E1 ... 228 T1 ... 186 Remove Prefix (outbound) field E1 ... 221 T1 ... 178 repair procedures for customers U.S.
  • Page 387 Set Regional Parameters ... 124 Set SMTP Parameters ... 133 Set SNMP Parameters... 121 Set Supplementary Services Parameters... 144 Set T1/E1/ISDN Parameters ...89 Set Voice/FAX Parameters ...75 setting Ethernet/IP parameters ...65 setting password... 316 web browser GUI ... 320 setting RTP Parameters ... 295 setting user defaults...
  • Page 388 Signaling Number (proxy server) ... 115 TTL Value ... 116 Use SIP Proxy... 114 User Name (proxy server)... 115 SIP Fields (Outbound Phonebook) E1... 223 T1... 180 SIP incompatibility with H.450 Supplementary Services... 144 E1... 18 T1... 10 SIP Port Number field E1...
  • Page 389 Status (SPP Registrars, Statistics, Servers) field... 293 Status (statistics, logs) field ... 266 Status field (Registered Gateway Details)... 289 Status Freeze Signalling Active (E1 stats) field ... 285 Status Freeze Signalling Active (T1 stats) field... 281 STUN clients and servers... 155 STUN support E1 models...19...
  • Page 390 Transfer Sequence ... 147 Supplementary Services Parameters screen, accessing... 144 Supplementary Services parameters, setting... 144 Supplementary Services, incompatible with SIP ... 144 E1... 18 T1... 10 support, technical... 346 switch types (phone) and ISDN-PRI ... 107 SysLog client E1... 22 T1 ...14...
  • Page 391 Transmit Data Underrun ... 282 Transmit Line Open ... 282 Transmit Slip ... 282 Transmit Slip Negative ... 282 Yellow Alarm ... 282 T1 telephony parameters... 55 T1/E1 connector pinout ... 354 T1/E1/ISDN field E1... 100 T1... 92 T1/E1/ISDN Parameters screen, accessing... 89 T1/E1/ISDN parameters, setting...
  • Page 392 Transmit Line Short (E1 stats) field ... 285 Transmit Line Short (T1 stats) field ... 281 Transmit Slip (E1 stats) field ... 286 Transmit Slip (T1 stats) field ... 282 Transmit Slip Negative (E1 stats) field ... 286 Transmit Slip Negative (T1 stats) field ...
  • Page 393 Use Gatekeeper (Outbound Phonebook) field E1... 222 T1... 179 Use Online Alternate Gatekeeper List (H.323 Call Signaling) field... 111 Use Proxy (SIP) field E1... 223 T1... 180 Use Registrar field (Outbound Phonebook) E1... 224 T1... 181 Use SIP Proxy field ... 114 Use TDM Routing for Intra-Gateway Calls ...
  • Page 394 T1 ... 180 well-known port, SNMP ... 123 Windows GUI, Web GUI compared E1 ...20 T1 ...12 Yellow Alarm (E1 stats) field ... 285 Yellow Alarm (T1 stats) field ... 282 Yellow Alarm Format field (E1)... 106 Yellow Alarm Format field (T1)...98...
  • Page 395 S000384A...

This manual is also suitable for:

MultivoiptmMvp-2410, mvp-3010Multivoip mvp-3010Multivoip mvp-2410

Table of Contents