Obtaining Smart Call Home; Prerequisites For Call Home - Cisco AP775A - Nexus Converged Network Switch 5010 Configuration Manual

Configuring Smart Call Home
Call Home Level
0

Obtaining Smart Call Home

If you have a service contract directly with Cisco Systems, you can register your devices for the Smart Call
Home service. Smart Call Home provides fast resolution of system problems by analyzing Call Home messages
sent from your devices and providing background information and recommendations. For issues that can be
identified as known, particularly GOLD diagnostics failures, Automatic Service Requests will be generated
with the Cisco-TAC.
Smart Call Home offers the following features:
• Continuous device health monitoring and real-time diagnostic alerts.
• Analysis of Call Home messages from your device and, where appropriate, Automatic Service Request
• Secure message transport directly from your device or through a downloadable Transport Gateway (TG)
• Web-based access to Call Home messages and recommendations, inventory and configuration information
You need the following items to register:
• The SMARTnet contract number for your switch.
• Your e-mail address
• Your Cisco.com ID
For more information about Smart Call Home, see the Smart Call Home page at this URL:
http://www.cisco.com/go/smartcall/

Prerequisites for Call Home

Call Home has the following prerequisites:
• You must configure an e-mail server.
• You must configure the contact name (SNMP server contact), phone, and street address information
• Your switch must have IP connectivity to an e-mail server.
• If you use Smart Call Home, you need an active service contract for the device that you are configuring.
OL-16597-01
Keyword
Debugging
generation, routed to the appropriate TAC team, including detailed diagnostic information to speed
problem resolution.
aggregation point. You can use a TG aggregation point in cases that require support for multiple devices
or in cases where security requirements mandate that your devices may not be connected directly to the
Internet.
for all Call Home devices. Provides access to associated field notices, security advisories and end-of-life
information.
before you enable Call Home. This step is required to determine the origin of messages received.
syslog Level
Debug (7)
Cisco Nexus 5000 Series Switch CLI Software Configuration Guide
Obtaining Smart Call Home
Description
Debugging messages.
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