Configuring Smart Call Home; Information About Call Home; Call Home Overview - Cisco AP775A - Nexus Converged Network Switch 5010 Configuration Manual

Configuring Smart Call Home

This chapter contains the following sections:
•
Configuring Smart Call Home

Information About Call Home

Call Home provides e-mail-based notification of critical system events. Cisco Nexus 5000 Series switches
provide a range of message formats for optimal compatibility with pager services, standard e-mail, or
XML-based automated parsing applications. You can use this feature to page a network support engineer,
e-mail a Network Operations Center, or use Cisco Smart Call Home services to automatically generate a case
with the Technical Assistance Center.

Call Home Overview

You can use Call Home to notify an external entity when an important event occurs on your device. Call
Home delivers alerts to multiple recipients that you configure in destination profiles.
Call Home includes a fixed set of predefined alerts on your switch. These alerts are grouped into alert groups
and CLI commands to are assigned to execute when an alert in an alert group occurs. The switch includes the
command output in the transmitted Call Home message.
The Call Home feature offers the following advantages:
• Automatic execution and attachment of relevant CLI command output.
• Multiple message format options such as the following:
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Configuring Smart Call Home, page 349
◦ Short Text—Suitable for pagers or printed reports.
◦ Full Text—Fully formatted message information suitable for human reading.
◦ XML—Matching readable format that uses the Extensible Markup Language (XML) and the
Adaptive Messaging Language (AML) XML schema definition (XSD). The XML format enables
communication with the Cisco Systems Technical Assistance Center (Cisco-TAC).
C H A P T E R
Cisco Nexus 5000 Series Switch CLI Software Configuration Guide
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