Call Home Message Levels; Obtaining Smart Call Home - Cisco nexus 5000 series Cli Configuration Manual

Chapter 1 Configuring Smart Call Home
S e n d f e e d b a c k t o n x 5 0 0 0 - d o c f e e d b a c k @ c i s c o . c o m
You can customize predefined alert groups to execute additional CLI show commands when specific
events occur and send that show output with the Call Home message.
You can add show commands only to full text and XML destination profiles. Short text destination
profiles do not support additional show commands because they only allow 128 bytes of text.

Call Home Message Levels

Call Home allows you to filter messages based on their level of urgency. You can associate each
destination profile (predefined and user defined) with a Call Home message level threshold. The switch
does not generate any Call Home messages with a value lower than this threshold for the destination
profile. The Call Home message level ranges from 0 (lowest level of urgency) to 9 (highest level of
urgency), and the default is 0 (Nexus 5000 Series sends all messages).
Call Home messages that are sent for syslog alert groups have the syslog severity level mapped to the
Call Home message level.
Call Home does not change the syslog message level in the message text.
Note
Table 1-2
port alert group.
Table 1-2
Call Home Level
9
8
7
6
5
4
3
2
1
0

Obtaining Smart Call Home

If you have a service contract directly with Cisco Systems, you can register your devices for the Smart
Call Home service. Smart Call Home provides fast resolution of system problems by analyzing Call
Home messages sent from your devices and providing background information and recommendations.
For issues that can be identified as known, particularly GOLD diagnostics failures, Automatic Service
Requests will be generated with the Cisco TAC.
Smart Call Home offers the following features:
OL-16597-01
lists each Call Home message level keyword and the corresponding syslog level for the syslog
Severity and syslog Level Mapping
Keyword syslog Level
Catastrophic N/A
Disaster N/A
Fatal Emergency (0)
Critical Alert (1)
Major Critical (2)
Minor Error (3)
Warning Warning (4)
Notification Notice (5)
Normal Information (6) Normal event signifying return to normal state.
Debugging Debug (7)
Description
Network-wide catastrophic failure.
Significant network impact.
System is unusable.
Critical conditions that indicate that immediate
attention is needed.
Major conditions.
Minor conditions.
Warning conditions.
Basic notification and informational messages.
Possibly independently insignificant.
Debugging messages.
Cisco Nexus 5000 Series Switch CLI Software Configuration Guide
Information About Call Home
1-5