C H A P T E; Configuring Smart Call Home; Information About Smart Call Home - Cisco Nexus 3548 Configuration Manual

Configuring Smart Call Home

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Information About Smart Call Home

Smart Call Home provides e-mail-based notification of critical system events. Cisco Nexus Series switches
provide a range of message formats for optimal compatibility with pager services, standard e-mail, or
XML-based automated parsing applications. You can use this feature to page a network support engineer,
e-mail a Network Operations Center, or use Cisco Smart Call Home services to automatically generate a case
with the Technical Assistance Center (TAC).
If you have a service contract directly with Cisco, you can register your devices for the Smart Call Home
service. Smart Call Home provides fast resolution of system problems by analyzing Smart Call Home messages
sent from your devices and providing background information and recommendations. For issues that can be
identified as known, particularly GOLD diagnostics failures, Automatic Service Requests will be generated
by the Cisco TAC.
Smart Call Home offers the following features:
• Continuous device health monitoring and real-time diagnostic alerts.
• Analysis of Smart Call Home messages from your device and, where appropriate, Automatic Service
Information About Smart Call Home, page 83
Guidelines and Limitations for Smart Call Home, page 92
Prerequisites for Smart Call Home, page 92
Default Call Home Settings, page 93
Configuring Smart Call Home, page 93
Verifying the Smart Call Home Configuration, page 103
Sample Syslog Alert Notification in Full-Text Format, page 104
Sample Syslog Alert Notification in XML Format, page 104
Request generation, routed to the appropriate TAC team, including detailed diagnostic information to
speed problem resolution.
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