Obtaining Smart Call Home; Configuring Call Home - Cisco AP776A - Nexus Converged Network Switch 5020 Configuration Manual

Chapter 53

Configuring Call Home

S e n d d o c u m e n t a t i o n c o m m e n t s t o m d s f e e d b a c k - d o c @ c i s c o . c o m
Table 53-1
Feature
Network summary report
Cisco device support

Obtaining Smart Call Home

If you have a service contract directly with Cisco Systems, you can receive automatic case generation
from the Technical Assistance Center by registering with the Smart Call Home service.
You need the following items to register:
•
•
•
For detailed information on Smart Call Home, including quick start configuration and registration steps,
see the Smart Call Home page at this location: http://www.cisco.com/go/smartcall/
Configuring Call Home
How you configure the Call Home process depends on how you intend to use the feature. Some points
to consider include:
•
•
•
•
•
To configure Call Home, follow these steps:
Step 1 Assign contact information.
OL-18084-01, Cisco MDS NX-OS Release 4.x
Benefits of Smart Call Home Compared to Autonotify (continued)
The SMARTnet contract number for your switch.
Your e-mail address
Your Cisco.com ID
An e-mail server and at least one destination profile (predefined or user-defined) must be
configured. The destination profile(s) used depends on whether the receiving entity is a pager,
e-mail, or automated service such as Cisco Smart Call Home.
Switches can forward events (SNMP traps/informs) up to 10 destinations.
The contact name (SNMP server contact), phone, and street address information must be configured
before Call Home is enabled. This configuration is required to determine the origin of messages
received.
The Cisco MDS 9000 switch must have IP connectivity to an e-mail server.
If Cisco Smart Call Home is used, an active service contract must cover the device being configured.
Smart Call Home
A report that provides a
summary of the make-up of
devices and modules in the
customer network (for those
devices registered with
Smart Call home)
Device Support will be
extended across the Cisco
product range. See the
supported products table at
www.cisco.com/go/smartcal
l
Cisco MDS 9000 Family CLI Configuration Guide
Obtaining Smart Call Home
Autonotify
No.
Will be deprecated in favor of Smart
Call Home in October 2008.
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