Obtaining Smart Call Home - Cisco Nexus 9000 Series Configuration Manual

Obtaining Smart Call Home

Smart Call Home Level
8
7
6
5
4
3
2
1
0
Obtaining Smart Call Home
If you have a service contract directly with Cisco, you can register for the Smart Call Home service. Smart
Call Home analyzes Smart Call Home messages and provides background information and recommendations.
For known issues, particularly online diagnostics failures, Automatic Service Requests are generated with the
Cisco TAC.
Smart Call Home offers the following features:
• Continuous device health monitoring and real-time diagnostic alerts.
• Analysis of Smart Call Home messages and, if needed, Automatic Service Request generation, routed
• Secure message transport directly from your device, through an HTTP proxy server, or a downloadable
• Web-based access to Smart Call Home messages and recommendations, inventory, and configuration
You need the following information to register:
Cisco Nexus 9000 Series NX-OS System Management Configuration Guide, Release 6.x
52
Keyword
Disaster
Fatal
Critical
Major
Minor
Warning
Notification
Normal
Debugging
to the correct TAC team, including detailed diagnostic information to speed problem resolution.
Transport Gateway (TG). You can use a TG aggregation point to support multiple devices or in cases
where security dictates that your devices may not be connected directly to the Internet.
information for all Smart Call Home devices. This feature rovides access to associated field notices,
security advisories, and end-of-life information.
Configuring Smart Call Home
Syslog Level Description
N/A Significant network
impact.
Emergency (0) System is unusable.
Alert (1) Critical conditions that
indicate that immediate
attention is needed.
Critical (2) Major conditions.
Error (3) Minor conditions.
Warning (4) Warning conditions.
Notice (5) Basic notification and
informational messages.
Possibly independently
insignificant.
Information (6) Normal event signifying
return to normal state.
Debug (7) Debugging messages.