Chapter 7 Service; Ordering Consumables And Supplies; Requesting Printer Service - Printronix L7032 User Manual

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.1 Ordering Consumables and Supplies

C ontact the Printronix Supplies Department for genuine Printronix supplies.
A mericas (800) 733-1900
Europe, M iddle East, and Africa (33) 1 46 25 1900
Asia Pacific ( 65) 65 48 4116 or (65) 6548 41
http://www.printronix.com/public/supplies/de

7.2 Requesting Printer Service

Please have the following information available before you call the Printronix Customer Support
Center:
•
Model number
•
Serial number (located on the back of the printer)
•
Installed options (i.e., interface and host type if applicable to the problem)
•
Configuration printout (see Chapter 2)
•
Is the problem with a new install or an existing printer?
•
Description of the problem (be specific)
•
Good and bad samples that clearly show the problem (faxing of these samples may be
required)
Americas (714) 368-2686
Europe, Middle East, and Africa (31) 24 6489 410
Asia Pacific (65) 6548 4114
http://www.printronix.com/public/servicessupport/default.aspx
Chapter 7
Service
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fault.aspx
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