Printer Alarms; Fault Messages; Operator-Correctable Fault Messages; Fault Messages Requiring Field Service Attention - Printronix t8000 Administrator's Manual

Symptom
Wide width ribbon does not
take up properly. The ribbon
moves past the platen
assembly.

Printer Alarms

The printer has built-in alarms that monitor printer status and media stock conditions. Alarm messages
display indicating the present status of the printer and media stock levels. The alarms also indicate if the
printer electronics detect an error condition.

Fault Messages

If a fault condition occurs in the printer, the status indicator on the control panel flashes on and off and the
message display indicates the specific fault. Fault messages are summarized in Table 14.
Displayed faults fall into one of two categories:
•
Operator correctable
•
Field service required

Operator-Correctable Fault Messages

For the operator-correctable faults, follow the suggested corrective action under the solution section of the
table. After correcting the displayed fault, press the PAUSE key to clear the error message and status
indicator and resume printing. Some faults require the user to go ONLINE to clear. If the fault message
reappears, power off the printer and wait 15 seconds before powering on the printer again. If the error
condition persists, contact your authorized service representative.

Fault Messages Requiring Field Service Attention

If a fault is not correctable by the operator, the fault message is followed by an asterisk (*). This usually
indicates that an authorized service representative is needed. You should try two steps to clear the fault
before calling your authorized service representative:
1. Set the printer power switch to O (off), wait 15 seconds, then turn the printer on again. Run your
print job again. If the message does not appear, it was a false indication and no further attention
is required.
2. If the message reappears, press the PAUSE key. If the message goes away, it was a false
indication and no further attention is required. If the message reappears, call your authorized
service representative.

Fatal Messages Requiring Firmware Upgrade or Diagnostics

Some faults are generated by the software when a fatal error occurs that is not recoverable. These faults
are prefixed with "Fatal Error:" and are the result of a software algorithm failure. When these faults occur,
the following steps are recommended:
1. Cycle Power. Run the print job again. If the message appears, load the latest firmware.
2. Cycle power. Run the print job again. If the message appears, record the display message and follow
the instructions for Diagnostics for Fatal Error: page 248.
Table 11. Printer Problems and Solutions
The Ribbon Width value in the MEDIA CONTROL menu is set
too narrow for the ribbon installed. Set the Ribbon Width value
to match the width of the ribbon installed. This will increase the
torque on the ribbon take-up spindle.
Solution/Explanation
257