Fault Messages Requiring Field Service Attention - Printronix P8000 Series Administrator's Manual

Fault Messages Requiring Field Service Attention

If a fault is not correctable by the operator, the fault message is followed by an
asterisk (*). This usually indicates that an authorized service representative is
needed. You may try two steps to clear the fault before calling your authorized
service representative:
1. Set the printer power switch to O (Off), wait 15 seconds, then turn the
printer on again. Run your print job again. If the message does not
appear, it was a false indication and no further attention is required.
2. If the message reappears, press the CANCEL key. If the message
disappears, it was a false indication and no further attention is required. If
the message reappears, call your authorized service representative.
Table 1. LCD Message Troubleshooting Table (ASCII)
Displayed Message
12 VOLT FAILED*
B12 ERROR: PROGRAM
MISSING*
B13 ERROR: NOT
COMPATIBLE*
B20 STATUS :00%
DOWNLOAD MODE
B21 STATUS: PRINTER
RESET
B22 ERROR:
DECOMPRESS SIZE*
B23 ERROR:
DECOMPRESS CKSUM*
Fault Messages (ASCII in Alphabetical Order)
Can User
Explanation
Correct?
No The power supply 12 volt
output has failed.
Yes The printer does not see
a program in flash
memory.
No Attempting to download a
program that is not
compatible with the
printer.
No Status message
informing the operator
that software is being
downloaded. Percentage
figure indicates
approximate amount
loaded into the printer.
No Status message
informing the operator
that the printer is
undergoing a system
reset.
No FLASH memory has not
passed boot initialization
tests.
No FLASH memory has not
passed boot initialization
tests.
Printing a Hex Dump
Solution
Contact your authorized
1
service representative.
There is no program in printer
memory. Download printer
firmware again.
Cycle power to see if the
message clears, if not, contact
your authorized service
1
representative.
No action is required.
No action is required.
Cycle power to see if the
message clears, if not, contact
your authorized service
1
representative.
Cycle power to see if the
message clears, if not, contact
your authorized service
1
representative.
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