Troubleshooting - Abbott i-STAT Alinity Operation Manual

Troubleshooting

This section provides tips for diagnosing and fixing problems with the i‑STAT Alinity printer.
When a problem occurs, it may be indicated by the printer's POWER or STATUS lights. To diagnose and
correct a problem, refer to the information below:
The printer does not print. The POWER
indicator light is green or orange, and the
STATUS indicator light is green.
The printer is not printing over a wired
connection to the Base Station. The
POWER indicator light is green or orange,
and the STATUS indicator light is green.
The printer is feeding paper, but nothing is
printed.
The printer is not printing and the POWER
indicator is red.
The printer's POWER indicator does not
illuminate when the printer is powered
on.
The printer does not print, and the
STATUS indicator is orange.
i-STAT Alinity — System Operations Manual
Note: Attempting to print from an i‑STAT Alinity instrument to any printer other than an
i‑STAT Alinity printer may be unsuccessful.
Printer Problem Resolution
• Check that the results are displayed on the instrument,
or that results have been selected from List under
Review Results.
• If printing directly from the instrument, check that the
distance between the instrument and the printer is
between 1 and 5 inches (2.5 to 12.7 cm).
• Perform a printer self-test to ensure that the printer is
functioning:
1. Power off the printer.
2. While pressing the Paper Feed button, press down
on the Power button until the printout begins. Then
let go of both buttons.
3. Check to see that the resulting printout is clear and
complete.
If the printer is close to a fluorescent light:
• Reposition the printer or shield the infrared radiation
(IR) window to prevent direct line-of-sight between the
fluorescent light and the IR window.
• Relocate the printer or fluorescent light to a greater
distance from each other.
• Turn off fluorescent lights within close proximity of the
printer when printing records over a serial connection.
• Print directly from the instrument over an IR
connection.
Check that the paper is feeding from under the roll.
Recharge the battery.
Recharge the battery.
Add paper to the printer.
Art: 745525-01 Rev. E
67
Rev. Date: 04-Mar-2021