Abbott i-STAT Alinity Operation Manual page 138

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Troubleshooting:
If there is any question as to whether or not the software update completed, check the software status
page. From the Home screen, navigate to: More Options > Instrument Options > Software Installation >
Software Status
• If the Firmware name displayed on the Software Status page matches that which was recorded during
the software update procedure, this indicates that the software update was completed.
Symptom
Instrument does not detect the Base Station
Instrument does not detect the USB drive
Instrument does not detect a software package on
the USB memory device
1
Note: Some preformatted USB memory devices may not work with the i‑STAT Alinity system. To avoid
issues, reformat the drive using a Windows PC before using the USB memory device with the i‑STAT
Alinity system. Before reformatting, make sure you copy any files on the USB memory device to a safe
location on your PC because reformatting will delete all files from the memory device.
i-STAT Alinity — System Operations Manual
Action to take
• remove the instrument and re-seat it on the
Base Station
• ensure the Base Station is getting power (blue
light illuminated)
• remove the USB memory device and reinsert
• ensure the USB memory device is formatted as
described earlier in this section
Verify the following, then repeat the software
update procedure:
• remove the USB memory device from the Base
Station and insert into a Windows PC
• verify that one and only one .apkg file is
present at the top level of the directory
structure of the USB memory device.
(The .apkg should not be in a subfolder)
• verify the name of the .apkg file is identical to
that which is listed on the web page from
which it was downloaded (The file must not be
renamed)
Art: 754496-01 Rev. E
Rev. Date: 02-Nov-2022