Table of Contents
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Table of Contents
Related Manuals for Abbott myMerlin
Summary of Contents for Abbott myMerlin
- Page 1 APPLE ‡ myMerlin ™ Confirm Rx ™ Mobile App SUPPORT GUIDE...
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Page 2: Table Of Contents
Contact Abbott Remote Care Technical Support: Hours of support: Monday–Friday 8 A.M.–8 P.M. (ET) Phone: +1.877.696.3754 Email: myMerlin@abbott.com International Contact your clinic directly with any questions. For simplicity, this guide will use myMerlin app instead of myMerlin for Confirm Rx ICM mobile app. ™ ™... - Page 3 Confirm Rx ™ ™ ™ mobile app. This guide will help you understand how to download and install the myMerlin app, how to pair your ™ Confirm Rx ICM heart monitor to the myMerlin app, how to record your symptoms and more.
- Page 4 HOW TO USE THIS GUIDE To help you understand how to use your iPhone and the myMerlin app, this guide uses ‡ ™ pictures of iPhone screens and symbols: ‡ DOUBLE CIRCLE ARROW SINGLE RECTANGLE A green double circle in...
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Page 5: Connecting To The Internet
CONNECTING TO THE INTERNET CONNECTING YOUR iPHONE TO THE ‡ INTERNET USING WI-FI ‡ Using Wi-Fi is one of the ways to send your heart monitor information to your ‡ doctor. Setting it up on your iPhone is simple. Here’s how: ‡... - Page 6 CONNECTING YOUR iPHONE TO THE ‡ INTERNET USING CELLULAR DATA If you are not near a Wi-Fi network, your iPhone can still connect to the internet using ‡ ‡ cellular data. Typically, your phone will automatically make this switch for you. You’ll know you’re connected to a cellular data network if you see one of these symbols on the top left corner of your screen: LTE, 4G, 3G.
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Page 7: Downloading The App
DOWNLOADING THE myMERLIN APP ON iPHONE ™ ‡ Now that your iPhone is connected to the internet, download the myMerlin app. ‡ ™ You will need a good internet connection, via Wi-Fi or a cellular data network, for this ‡... -
Page 8: Phone Settings
PHONE SETTINGS SETTINGS FOR YOUR iPHONE ‡ To ensure the myMerlin app works properly, adjust your iPhone to these settings, which ™ ‡ you can access within your phone’s Settings menu. ® Bluetooth Turn this ON Cellular Data and Wi-Fi Turn these both ON ‡... - Page 9 CHECKING YOUR IPHONE SETTINGS ‡ BLUETOOTH ® STEP 1 STEP 3 Tap Settings If using iOS 13 or later, tap Confirm Rx ™ (left image above). STEP 2 If using iOS 13 or later, tap Bluetooth or Ensure the Bluetooth setting Bluetooth Sharing to turn ON/Green for is ON (image above).
- Page 10 Tap Background App App Refresh. Refresh again. STEP 2 Tap General (image above). STEP 5 STEP 6 Select Wi-Fi & Cellular The slider next to myMerlin ‡ ™ Data. Tap the blue < Back should be switched ON/green. arrow at top left corner.
- Page 11 CHECKING YOUR iPHONE SETTINGS ‡ AUTOMATIC APP UPDATES STEP 1 STEP 3 The sliders next to Tap Settings Apps and Updates should be switched ON/green. STEP 2 Swipe up until you see iTunes & App ‡ Store (image ‡ to left). ADJUST TEXT SIZE STEP 3 STEP 1...
- Page 12 CHECKING YOUR iPHONE SETTINGS ‡ OFFLOAD UNUSED APPS STEP 1 STEP 2 Tap Settings Swipe up until you see iTunes ‡ & App Store ‡ Tap iTunes & App ‡ Store ‡ STEP 3 Swipe up until you see Offload Unused Apps.
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Page 13: Setup And Pairing
‡ While pairing: • Make sure your phone remains nearby (within 1.5 meters or 5 feet) • Turn OFF other Bluetooth devices that are paired with your phone • Do not close the myMerlin app or go to another app... - Page 14 STEP 4 STEP 5 STEP 6 Tap the Enter Date Tap the Enter Serial Number Swipe your finger up or down of Birth field. on the day, month, and year field and type the serial number until your date of birth is of your heart monitor.
- Page 15 PAIRING YOUR HEART MONITOR TO THE myMERLIN™ APP (CONT.) WHAT IF YOU DON’T SEE THE PAIRING CODE? Try decreasing your text size. STEP 10 STEP 11 Keep the app open and Once your iPhone ‡ your iPhone within finished pairing, you will ‡...
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Page 16: Recording Symptoms
RECORDING SYMPTOMS The myMerlin™ app is not intended for emergency use. In case of emergency, call emergency services or contact your doctor. The myMerlin app allows you to record your symptoms as they ™ happen and send that information directly to your doctor. Be sure to use this feature only when you’re experiencing symptoms or your doctor requests a transmission. -
Page 17: Troubleshooting And General Support
If action is needed by you, you should receive Notifications on your phone that prompt you to go to the app. The app will continue to send daily Notifications until the connection is re-established. This message means the myMerlin app could not ™... - Page 18 CHECK YOUR BLUETOOTH CONNECTION ® STEP 1 STEP 2 This symbol Tap Bluetooth® indicates your Tap the slider next to Bluetooth® is ON. Bluetooth® to OFF. Then If you see this tap the slider again to turn it ON/green. symbol, tap Settings CHECK YOUR INTERNET CONNECTION...
- Page 19 KEEP THE myMERLIN APP OPEN IN THE BACKGROUND ™ STEP 2 Swipe your finger right until you see the myMerlin app. ™ If you do not see the app displayed, go to your home screen, locate and tap the app icon to open it.
- Page 20 Apple logo. This ‡ slide to power OFF to means your iPhone is powering back ON. After ‡ shut down your phone. your iPhone has finished powering ON, you will ‡ need to open your myMerlin app again. ™...
- Page 21 RECEIVING THE ACTIVATION CODE If you’ve paired the myMerlin app before, you’ll need an activation code to re-pair your heart ™ monitor with your iPhone ‡ AN ACTIVATION CODE IS REQUIRED TO KEEP YOUR DATA SECURE. During the pairing process Your activation code is valid for six hours.
- Page 22 The app used on your iPhone to communicate with your heart monitor ‡ Confirm Rx ™ and your doctor. mobile app To establish a unique bond between the myMerlin app on your iPhone and your ™ ‡ Pair heart monitor. When your heart monitor sends your heart rhythm information to your doctor.
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Page 23: Contact Us
CONTACT US IF YOU NEED HELP WITH YOUR APP United States Contact Abbott Remote Care Technical Support: Hours of support: Monday–Friday 8 A.M.–8 P.M. (ET) Phone: +1.877.696.3754 Email: myMerlin@abbott.com International Contact your clinic directly with any questions Before you call, please have the following information: …... - Page 24 These factors include: patient environment, data services, mobile device operating system and settings, ICM memory capacity, clinic environment, schedule/configuration changes, or data processing. An Abbott mobile transmitter is available for patients without their own compatible mobile device. Indicates a trademark of the Abbott group of companies.