Ctc Operation Troubleshooting - Cisco ONS 15454 Troubleshooting Manual

1.8 CTC Operation Troubleshooting

After the TCC2 card completes resetting, it broadcasts its IP address. The Sniffer software on your PC
Step 4
will capture the IP address being broadcast.
1.8 CTC Operation Troubleshooting
This section contains troubleshooting procedures for CTC login or operation problems.
1.8.1 Unable to Launch CTC Help After Removing Netscape
Symptom
CTC Help and receive an "MSIE is not the default browser" error message.
Table 1-9
Table 1-9
Possible Problem
Loss of association
between browser and
Help files.
Reset Internet Explorer as the Default Browser for CTC
Open the Internet Explorer browser.
Step 1
Step 2 From the menu bar, click Tools > Internet Options. The Internet Options window appears.
Step 3 In the Internet Options window, click the Programs tab.
Step 4 Click the Internet Explorer should check to see whether it is the default browser check box.
Step 5 Click OK.
Step 6 Exit any and all open and running CTC and Internet Explorer applications.
Step 7 Launch Internet Explorer and open a new CTC session. You should now be able to access the CTC Help.
Cisco ONS 15454 Troubleshooting Guide, R4.6
1-72
After removing Netscape and running CTC using Internet Explorer, you are unable to launch
describes the possible problem and the solution.
Unable to Launch CTC Help After Removing Netscape
Solution
When the CTC software and Netscape are installed, the Help files are
associated with Netscape by default. When you remove Netscape, the Help
files are not automatically associated with Internet Explorer as the default
browser.
Reset Internet Explorer as the default browser so that CTC associates the
Help files to the correct browser.
Complete the
procedure on page 1-72
browser.
"Reset Internet Explorer as the Default Browser for CTC"
to associate the CTC Help files to the correct
Chapter 1 General Troubleshooting
November 2004