Oracle 21C Manual page 64

Oracle Field Service
Using Core Application
• Schedule includes some, but not all seven days (and may be some exception dates filled) means the availability
is defined by the schedule for the given week day, if it is defined. The asset is not available on the week days for
which no schedule is defined; also, the asset is not available on exception dates, if any.
Set an Access Schedule to an Activity
Typically, you add the Access Schedules to an activity when you create the activity, however, you can set it later as well.
1. Open the Activity details page for the activity for which you want to add an Access Schedule.
2. Click the pencil next to the Access Schedule field.
The Access Schedule editor opens.
3. Choose the days of the week for which you want to set the Access Schedule. Use the "+" and "-" icons to add
and delete Access Schedule Intervals.
You can set up to two Access Schedule Intervals per day of the week. If multiple days of the week have the same
Access Schedule, you can set up the Access Schedule Intervals for all of them at once.
4. To add the days on which the asset is not accessible, click the "+" icon in the Exception Days section and then
choose a date in the calendar. To delete an Exception Day, use the "-" icon.
For Example: You can set this Access Schedule:
◦
Mon-Fri: 8AM-12PM, 13PM-17PM
◦
Sat: 10AM-12PM
◦
Exceptions: 2018-01-01, 2018-05-01
This means that the asset is accessible from 8 AM till 12 PM and from 13 PM till 17 PM, Monday to Friday and
from 10 AM till 12 PM on Saturday. It I s closed on Sundays. The non-working days are January 1st and May 1st
next year.
5. Click Apply.
The Access Schedule is saved.
Overview of Moving Activities
When you identify an activity or a group of activities that are in jeopardy, you can move the activities to another
resource or a bucket for re-assignment at a later time. If you want to move an activity that is En route, you must stop the
travel, change its status to Pending, and then move it.
You can move activities from three different locations in the interface:
• List view: You can move one activity or multiple activities at once. The application proposes resources that
might be a good match for the activity. You can also choose where a new activity fits in the new resource's
schedule.
• Time view: From this view, you can drag an activity from one resource to another. You can move only one
activity at a time. The application chooses the best time in the resource's schedule and automatically moves the
job to that time slot.
• Map view: From this view, you can drag an activity from one resource to another. You can move only one
activity at a time. The application chooses the best time in the resource's schedule and automatically moves the
job to that time slot.
Chapter 2
Dispatcher Activities
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