Oracle 21C Manual page 79

Oracle Field Service
Using Core Application
6. Click OK to complete the cancellation of the selected items.
Cancelling a repeating activity or teamwork will only cancel it for the current day.
Add a Pre-Work Activity
You can add a pre-work activity for work that you want to complete in advance of another activity.
1. Click the hamburger icon and then click Dispatch Console.
2. In the resource tree, click the resource for which you want to assign the pre-work.
3. In the work area, click the activity that requires pre-work.
The activity hint is displayed.
4. Click Prework in the activity hint.
The Start Prework page displays.
5. Select the time required to complete the pre-work activity in the Duration field.
The duration of the pre-work is the duration you have added here and not the one calculated automatically.
6. Click OK.
The pre-work activity is added to the route.
Add a Mass Activity
You create a mass activity when you want a large number of resources to use it at the same time. For example, if all the
technicians are required to attend a training, you add a mass activity.
1. Add an activity to a resource as you normally would.
2. Complete the Activity Notes, Position in Route, Duration, SLA Start, SLA End, and Time Slot fields.
3. Click Mass activity.
The Mass activity check box is displayed only for the activity types for which it is configured.
4. Click Add new.
The resource tree displays.
5. Select the resources that you want to be part of this activity.
6. Click OK.
The activity is assigned to all the selected resources. If you have configured the Expose mass and repeating
activities in API for these number of days field on the Business Rules page, the activities are instantiated
Chapter 2
Dispatcher Activities
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