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Oracle Field Service
Using Core Application
Actions to consider:
•
Contact the resource to find out if a delay is necessary. If so, ask the resource to add time to the activity. If
necessary, you can add time on behalf of the resource.
•
If adding time to an activity is necessary, review the route to look for future activities that may be affected.
Related Topics
•
Add Time to an Activity
•
Identify Jeopardy Situations
Identifying a Late-Start Activity
There are several reasons why the application may show an activity as starting late, and several options for resolving it.
If a yellow or red Pending order appears underneath the timeline, and the order before it is Completed (blue), one of
these situations is likely:
•
The resource is still driving to the activity, but the drive is taking longer than predicted.
•
The resource is at the activity, but has forgotten to start the activity in the application.
•
The resource has started an activity, but forgotten to record the activity in the application.
Chapter 2
Dispatcher Activities
173
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