Oracle 21C Manual page 221

Oracle Field Service
Using Core Application
End an Activity
After you have completed the work, you must close the activity in the application. Depending on your business, ending
the activity may include assigning codes, notes, and reasons, as well as obtaining a customer signature.
1. Click Activity Completion for the current activity on your home page.
The End activity page displays.
2. Select the time of completion from the Completion Time drop-down list.
By default, the list displays your current time. You can change it, or leave it as it is.
3. Select the appropriate finding-code options from the drop-down lists, and then click Submit.
The activity is marked with a Completed status, and appears in blue on the list view in the Closed section.
'En Route' Activity Status
You can set an ordered, a not-ordered, or a non-scheduled activity in the route as 'En route'. However, to set the 'En
route' status for an activity that is not the first activity in the route, you must have the permissions similar to the 'Start'
activity. You must have the 'Allow activity reorder inside the route' and the 'Allow activity move from non-scheduled
pool to scheduled one' permissions.
When you enable the En route Support feature, you cannot use the activity bundling feature. You can perform the
activities that don't require travel (non-travel activities) according to the order in the route. However, after you set 'En
route' for an activity, you cannot perform a non-travel activity.
You can change the activity status to 'En route' in these scenarios:
• At the beginning of the day
• After a break
• After completing the previous activity
After you set the 'En route' status, you can perform these tasks:
• Change the activity and work on a different activity
• Stop the travel and move the activity to another day or resource
• Cancel the 'En route' activity
• Move the 'En route' activity
When you set 'En route' for an activity, the application adjusts the travel time according to your location (with real-time
traffic) despite existing Service Window, Access hours, or SLA and updates the ETA. If you have configured a Message
Scenario to notify your end customers, they are notified. The Where is My Technician page shows the actual On the Way
status with an updated ETA. Routing excludes the activities with En route status from optimization.
Note: Real-time traffic is available only if you have a valid license for Oracle Field Service Enterprise Edition with
Google Maps.
If your organization has enabled the 'En route Support' feature and you do not set an activity as 'En route', then:
• Oracle Field Service doesn't consider you as on the way to an activity until you set the "En route" status.
Chapter 3
Field Resource Activities
215