Oracle 21C Manual page 232

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Oracle Field Service
Using Core Application
Oracle Field Service does not mark the available options as recommended or preferred, if:
The application cannot estimate any of the travels (before or after).
The idle time before and after the activity is big, which means that later on another activity might be added and
the travel might change.
The estimated travel is bigger or equal to the default travel time.
Example of a technician's route with a long idle time before and after the activity. This option may be used for booking,
but the application cannot recommend it over the other booking options:
Example of the Book Activity page with some recommendations:
The options marked with a special sign give a bigger probability of decreased overall travel expenses.
Assuming 100% as the number of all booking options shown on the page, then:
Gold: Approximately 5% of all the booking options, which are the best from the possible travel reduction.
Chapter 3
Field Resource Activities
226

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