Oracle 21C Manual page 232

Oracle Field Service
Using Core Application
Oracle Field Service does not mark the available options as recommended or preferred, if:
• The application cannot estimate any of the travels (before or after).
• The idle time before and after the activity is big, which means that later on another activity might be added and
the travel might change.
• The estimated travel is bigger or equal to the default travel time.
Example of a technician's route with a long idle time before and after the activity. This option may be used for booking,
but the application cannot recommend it over the other booking options:
Example of the Book Activity page with some recommendations:
The options marked with a special sign give a bigger probability of decreased overall travel expenses.
Assuming 100% as the number of all booking options shown on the page, then:
• Gold: Approximately 5% of all the booking options, which are the best from the possible travel reduction.
Chapter 3
Field Resource Activities
226