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Oracle Field Service
Using Core Application
Soft Skill Mismatch Alert: This alert displays when you move an activity to a resource that does not have the preferable
qualification level of an activity skill.
Work skill Mismatch Alert: This alert displays when you move an activity to a resource that does not have the required
and preferred qualification level of an activity skill. Depending on your settings, the Work Skill Mismatch Alert either
prevents you from moving the activity, or gives you the option to move it or to cancel the move.
Do Not Move Alert: This alert displays when you try to move an activity type that is not allowed to be moved between
resources. Activity types are configured in the Add activity type page.
Resource Tree Alerts
Resource tree alerts give you information about the status of a resource or route. Alerts appear next to the resource icon
in the resource tree.
Alerts are displayed for all parent items in the resource tree up to the root resource (bucket or group). If the root
resource has an exclamation mark, this means that at least one child resource has an alert. After the issue is resolved, all
of the related alerts are removed.
Pointing to a resource's icon displays a Hint that provides a list of all warnings.
Icon
Pointing to a bucket/group's icon displays a Hint providing a list of all warnings.
Click on the icon next to the resource name to see a detailed list of all warnings, which are displayed in a Hints window.
These resource tree alerts are available:
•
Losing service window: This alert can mean one of two things:
◦
The activity is scheduled after the end of service window.
Meaning
There is a problem with the resource or the route. Possible reasons:
•
The resource has not activated the route on time.
•
A pending activity is very close to the end of the serviceWindow and the resource is likely to be
late.
•
A pending activity has an ETA that occurs in the past.
•
The resource has stopped reporting.
The resource is not configured and cannot be used properly. Possible reasons:
•
The Time zone is not set correctly for this resource.
•
The calendar is not configured properly for this resource.
There is a problem with one or more of the resources located within this bucket. Possible reasons:
•
One or more resources have not activated their route on time.
•
One or more pending activities is close to the end of the service window and the resource is likely
to be late.
•
One or more pending activities has an ETA that occurs in the past. Resource is not reporting.
•
The resource has stopped reporting.
There is a problem with one or more of the resources located within this bucket. Possible reasons: The
Resource has a non-working calendar, or is inactive with pending activities on the route.
Chapter 2
Dispatcher Activities
47
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