Dispatch Console Activities - Oracle 21C Manual

Oracle Field Service
Using Core Application
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The activity has not been started within the predefined amount of time before the service window
expires.
• Stopped reporting: This alert indicates that the activity did not start on time. It appears for pending ordered
activities in activated queues that belong to the current working day.
• Not activated on time: This alert indicates that the resource did not activate his or her queue on time.
• Mis-configured calendar: This alert appears if a resource's calendar is configured incorrectly, for example
when the resource is assigned two working calendars.
• Smart Location Alert: This alert indicates that the current location for a resource has not changed in a
predefined amount of time.

Dispatch Console Activities

Use the Dispatch Console to monitor the field and assign activities to technicians.
This table lists some of the tasks you can perform:
Dispatcher Activities
Add an activity
Edit an activity
Delete an activity
Cancel an activity
Activate a route
Start an activity
View activity details
View the directions for an activity
Select a resource for an activity
Search for an activity
Move an activity
Add a mass or repeating activity
Add a pre-work activity
Suspend an activity
Dispatcher Activities continued...
Print an activity
Export activity details
Add an activity to a shift
Create an activity link type
Link an activity
Change the activity status on behalf of a
resource
Activate a Queue or Route
Start an activity
Add time to an activity
Complete an activity
Suspend an activity
Deactivate a route or queue
Move a group of activities
Change activities in groups
Dispatcher Activities
Dispatcher Activities continued...
Add a Segmentable activity
View and edit a Segmentable activity
Start a Segmentable activity
Complete a Segmentable activity
Cancel a Segmentable activity
Reopen a Segmentable activity
Move a Segmentable Activity Between
Resources or Dates
Move a Segmentable Activity Between Non-
Scheduled Pool
Move a Segmentable Activity in a Bucket
Reorder Segmentable Activity Segments Within
a Route
Adjust Activity Duration
Adjust Segment Duration
Use the Assign to Team Function
Assign Teamwork Using the Drag-and-Drop
Function
Chapter 2
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