Oracle 21C Manual page 107

Oracle Field Service
Using Core Application
View and Edit a Segmentable Activity
You can see the overview of a segmentable activity in the Time, List, and Map views. To view or edit the details of the
activity, you must go to the Activity details page. When you access the activity details from a started segment or a
segment in a final status, the Activity details page shows only the data of the current segment. When you update the
details of a started segment, only the current segment is updated.
1. Click the hamburger icon and then click Dispatch Console.
2. Select a bucket or resource in the resource tree.
The list of activities is displayed for the selected bucket.
3. Click the bucket or resource for which you want to view the activities.
4. Hover over the segmentable activity for which you want to view the details. All segments of the activity are
highlighted by diagonal lines. This highlighting helps you find the segments quickly, especially when they are
assigned to different resources.
The activity hint appears.
5. Click Details.
The Activity details page appears.
6. Complete these fields:
Field
Position in route
Duration
Time to complete
Description
The position of the current segment. You can move the segment to a different position
by selecting it from the drop-down list.
The duration of the current segment. However, there is always the Time to complete
field displaying the duration of the entire segmentable activity.
Note: When you update the details of a segment, the details of the entire
segmentable activity and other pending segments are updated. If a segmentable
activity has any segments in the past, their details are not updated, though.
The remaining duration of a segmentable activity. This field is pre-filled with a value,
which is calculated as follows:
◦
In Cancel activity and Activity details: segmentable activity duration – duration
of finished segments
◦
In Complete activity and Close as Not Done: segmentable activity duration –
duration of finished segments – (current time – start time)
◦
In Reopen segmentable activity: minimum duration of a single segment
(according to the Activity type settings)
This field is always present in the details of a segmentable activity. It is added
automatically and cannot be configured as part of the context layout. You see this field
in these pages as well:
◦
Activity details (for a segmentable activity segment and for an entire activity)
◦
Cancel activity (if you cancel only one segment)
◦
Complete activity (if you complete only one segment)
◦
Close as Not Done (if you close only one segment as Not Done)
◦
Reopen segmentable activity
Chapter 2
Dispatcher Activities
101