Oracle 21C Manual page 170

Oracle Field Service
Using Core Application
Exchange Inventory
Use the exchange action to replace equipment on the customer's premises with a piece of equipment from the
technician's inventory pool.
Here's an example of an inventory exchange. Let's say a DVR set top box is being upgraded to a new model. The
technician initiates an exchange action, which removes the equipment from the customer's pool and installs the
upgraded box from the technician's inventory pool.
1. Click Exchange.
2. On the Inventory exchange window, select another serialized inventory from the technician's inventory pool
with which you want to exchange the customer's inventory.
3. Click OK.
When you exchange, the original equipment in the customer pool shows as Deinstalled and the newly
swapped device shows as installed.
Change Inventory Properties
You can change the inventory properties on an existing customer pool inventory item.
1. Open the Activity details page for the activity that has the inventory to be modified.
2. Open the Inventory tab and open the inventory in the Customer pool.
3. Click Update inventory.
The Update inventory page appears:
Chapter 2
Dispatcher Activities
164