Oracle 21C Manual page 203

Oracle Field Service
Using Core Application
Notifications in the Collaboration Window
You can view the notifications such as activity and location alerts, help desk chats in the Collaboration window. All the
notifications are consolidated in one area under the chat icon in the header. This consolidation makes it easier for you to
manage your read and unread messages.
If your user type is not configured with Collaboration, you can still get the notifications under the same icon. However,
you cannot see the Collaboration features such as chats, helpdesk chats, and historical messages. The Collaboration
window is shown with the title 'Notifications', as shown in the screenshots. This is where all of the available notifications
are listed.
Note: The notification messages are available on the Notification tab for an active session. The messages disappear
if you refresh the page. If you log in to the application again, you will get new notifications as part of the new active
session.
This screenshot shows the Notifications tab in a browser:
This screenshot shows the Collaboration window with the Notifications tab in the installed app:
Chapter 3
Field Resource Activities
197