Oracle Field Service
Using Core Application
Option
Create segments only for date
The sequence of segments in a segmentable activity is not important. If one or more segments are moved to
different resources, the segments (activities) are performed independently.
The activity is moved.
Reorder a Segmentable Activity Segment Within a Route
You can move a segment to a different place in the same route.
1.
Click the hamburger icon and then click Dispatch Console.
2.
Select a bucket or resource in the resource tree.
3.
Select the activity that you wish to move.
4.
Drag and drop the segmentable activity to another route.
The Move segmentable window opens.
5.
Select one of these options:
Option
Move only selected segment
Recreate all segments in this route
If you select Recreate all segments in this route, the application calculates and adjusts the segments per the
constraints.
The segments are reordered in the route.
Suspend a Segmentable Activity
When you must stop working on a segment for the time being and don't want to cancel it, you can suspend it. When
you suspend a segment, you provide the time that is required to complete the remaining part of the segment. In this
scenario, the application creates a new, duplicate segment (activity) that you can start at any time throughout the day.
Note: You can suspend only started or pending segmentable activity segments.
1.
Click the hamburger icon and then click Dispatch Console.
2.
Select a bucket or resource in the Resource Tree and go to the List view.
3.
Click Adjust Time in the activity hint for the started segment that you wish to suspend.
4.
On the Adjust time page, select the time that is still required to complete the segment. Click Submit.
5.
Click Suspend in the activity hint.
The Suspend Activity dialog box opens.
6.
Add the reason for suspending the segment and click Submit.
Here is the result of suspending a segmentable activity segment:
Description
Segments are generated only for the current date according to the constraints and the
remaining part of the segmentable activity is left in the non-scheduled pool.
Description
The selected segment is moved to a different position in the route.
Segments are reordered and the duration and the number of segments are recalculated
in the route.
Chapter 2
Dispatcher Activities
107
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