Oracle 21C Manual page 92

Oracle Field Service
Using Core Application
Segmentable Activities
Segmentable activities are activities that you can carry over to the next day. They are normal activities that are split
into segments and managed individually. In other words, aSegmentable activity comprises a set of activities, each
representing a single-day task with definite start and end times.
You create a segmentable activity based on the total duration of the activity, number of segments, and the duration
for each segment. You must also identify the route or the sequence of the segments in the activity. You can represent
segmentable activities graphically and assigned them to one or multiple resources. Segmentable activities have these
characteristics:
• These activities also respond to events that occur as the activity progresses.
• Technicians receive segments of segmentable activities in their routes and can handle them as regular single-
day activities.
• Segmentable activities are represented as separate bars on the Time view, can be assigned to buckets or
technicians, and support time monitoring and status changes.
• Segmentable activities can be linked with regular activities.
Segmentable Activities and Their Segmentation
A segmentable activity is a complex task that is segmented, so that the segments can be scheduled and managed
individually. This means, a segmentable comprises a set of activities, each representing a single-day task with definite
start and end times. You can assign each segment to a different resource. Further, you can start and complete an
individual segment or the entire activity. Before you create a segmentable activity, you must create a segmentable
activity type.
Segmentable activities progress through a lifecycle that is similar to regular activities. They are created in the pending
status, they can then be started, canceled, deleted, and suspended. A started segmentable activity can be completed
or set to not done. A canceled, completed or not-done activity can be reopened if necessary. However, as opposed to
regular activities, actions with scheduled segmentable activities are performed at the level of their segments and may
either affect only the current segment or involve the entire activity. For non-scheduled activities with no segments, the
Cancel action affects the entire non-scheduled activity. If a segment of a segmentable activity is longer than four hours,
its bar is shown with a break in the List view. Non-scheduled segmentable activities are displayed in the similar manner.
Note: Single day activities that are longer than four hours are also shown as a bar with a break.
In this example, the actual length of a segment or activity bar is shorter than the duration of the segment or activity for
better visual representation:
You can distinguish segmentable activity from normal activities on the page displaying multiple routes. When you hover
the mouse over a segment of a segmentable activity, all segments of the same activity are highlighted by diagonal lines,
as shown in this screenshot:
Chapter 2
Dispatcher Activities
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