Oracle 21C Manual page 38

Oracle Field Service
Using Core Application
View the Traffic Layer in Map View
You can view the real-time traffic data on Map View to determine the best route to take to reach your destination.
1. Click Map View.
2. Click View and select Show Traffic.
The Show Traffic check box is displayed if you have selected the Use real-time traffic data check box on the
General tab of the User Type page. If you select a past date or a future date on Layer Switcher, the Traffic layer
caption becomes inactive. After selecting the Traffic option, if you navigate to another page from the Map
View and navigate back to the Map View, the Traffic option will be deselected.
Note: Traffic information varies based on the map provider's data availability, which may not be available in
all countries, areas, states, provinces, and localities. Check the map provider's website for data availability.
When the traffic data is available, the application uses the most recent information available from the map
provider, which may not always be the current information.
Select Activities on Dispatch Console Map by Drawing a Polygon
You can select not-assigned and non-scheduled activities from the Dispatch Console map by drawing a polygon on the
map. You can assign the activities thus selected by dragging and dropping them, or by using the Move option.
1. Select a bucket or a group in the resource tree.
2. Navigate to the Dispatch Console map and select 'Show non-scheduled'.
3. Click the lasso icon.
The application switches to drawing mode and the message, 'Outline area to select activities' is displayed on
top of the map.
4. Draw an enclosed shape using the lasso.
The activities located inside the shape are displayed in the right panel on the map. All clustered activities are
selected as well. Route activities (or scheduled activities) are not considered for selection. You can select up
to 1,000 activities using the lasso. Activities in the right panel are ordered according to their priority set in the
Non-scheduled and Not assigned activities map markers section on the Business Rules page. In addition,
markers, if any, are shown for the activities in the right panel.
5. To select the activities for further action, click the required check boxes in the right panel.
The number and total duration of the selected activities is displayed on top of the panel. You can perform these
functions with the selected activities:
a. Drag and drop the activity to a resource on the resource tree.
b. Click Move to move the activities.
6. To exit the drawing mode, close the message.
Dispatch Map Zooming and Centering
Dispatch maps are zoomed and centered based on these rules:
• The zoom level of the Dispatch map remains the same, even if you change the routes. In other words, when you
add or remove an activity from a resource, the map does not 'jump' to the new route. The map boundary and
zoom level remain the same after these actions:
◦
You move an activity to/from the Scheduled panel on map.
◦
You assign an activity from the Dispatch map (by drag and drop or Move functionality).
◦
You move an activity on another panel (list view, time view, map view).
◦
You refresh the page, or it is refreshed automatically. The map is re-centered if you click a resource in the
Resource Tree or the map icon in the Dispatch Console.
Chapter 2
Dispatcher Activities
32