Oracle 21C Manual page 30

Oracle Field Service
Using Core Application
The map view uses the same color codes as the other views.
The map view displays the activities for addresses that can be found. Resolved addresses are assigned either a letter
(as shown above) or a plus (+) sign. If the address cannot be found, the activity appears in the list without a letter, or a
plus sign next to it. The GPS travel related complaints and alerts are disabled for activities that have multiple traveling
time segments. If the Google maps service is enabled at the time of setting up the instance, the satellite view layer icon
is shown.
Activities for the selected resource appear on the map in the center of the page and are also displayed in chronological
order on the right side of the page. This is useful when you want to see the activities in relation to the route. The map
view shows you the distribution of activities within a geographical region, so that you can picture how the resource
gets to each stop on the route. A red border around an activity marker indicates that the activity is located outside of
the company boundaries, which are configured in Business Rules. The coordinate status of this activity may show as
invalid.
Non-Scheduled and Not Assigned Activity Map Markers
You can use activity map markers to differentiate between activities, or filter specific non-scheduled and not assigned
activities on the Scheduling layer on the Route map and on the Dispatch Console map.
Your administrator configures the activity markers by associating predefined shapes with filter conditions. For example,
you can have a star to indicate installation activities, or a square for maintenance activities. These markers display for
not assigned and non-scheduled activities on the Scheduling layer of the Route map and for non-scheduled activities
on the Dispatch Console map.
Default Markers: Urgent and Other Activities
By default, two markers are available:
• Urgent activities: Activities that are urgent. These are displayed as big red circles on the map. The property
for urgent are considered based on the Activity priority setting on the Business Rules page. If the property for
Urgent activity is not configured, then the red marker does not appear on the map. However, the 'Urgent' item
remains on 'Activity map markers' window.
• Other: Activities that are not urgent and do not meet any filter conditions associated with markers. They are
displayed as yellow small circles or small pink circles on the map, when the activity is under risk.
Note: Activities under risk that are displayed as pink markers have higher priority than the normal activities with a
configured marker.
Invalid and Unavailable Filters
Let's say you configure a filter for a marker and then change the conditions for the filter on the Add filter or Modify filter
page. The filter is invalid when:
• You change the properties in the filter conditions on the Add filter or Modify filter page.
• You delete the filter conditions.
• You add a new dynamic filter condition on the Add filter or Modify filter page and do not populate a value for it
on the 'Activity map markers' page.
If a filter is invalid, then:
• The configuration item (marker and filter) is not applied to the activities on the map.
Chapter 2
Dispatcher Activities
24