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Oracle Field Service
Using Core Application
Note: Blue indicates that a work zone is active; grey indicates that it is inactive.
Teamwork
If you belong to a group of mobile employees, then you can assist one another using teamwork.
Some companies use teamwork to assign a trainee to work with a more experienced technician. Others use teamwork to
assign a van to a technician.
Teamwork includes two roles:
•
Team leader: The person who is being assisted.
•
Assistant: The person who is assisting the team leader.
If you are the assistant for a particular activity, the time displays in your route as either Assisting or Teamwork.
If you are a team leader, the activity appears in your route as a regular activity.
You must start and complete teamwork activities the same way that you start and complete regular activities.
Chapter 3
Field Resource Activities
260
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