Oracle 21C Manual page 178

Oracle Field Service
Using Core Application
not dark green started activities or aqua green driving time. If the activity is any other color, there is a chance that the
resource will not arrive in time to meet the service window. This screenshot shows the Time view screen:
Actions to consider:
• Contact the resource to identify why the activity is not on schedule.
• If the resource forgot to start the activity, ask the resource to start the activity. If necessary, you can start the
activity on behalf of the resource.
• If more time is necessary, ask the resource to add time to the activity. If necessary, you can add time to the
activity on behalf of the resource.
• If necessary, move the activity to another resource.
• If the resource starts the activity late or if adding time is necessary, review the route to look for future activities
that may be affected.
• If Oracle Field Service Smart Location is available, turn on Show Resource Trace and monitor employee
compliance.
Related Topics
•
Identify Jeopardy Situations
•
Add Time to an Activity
•
Start an Activity
•
Move an Activity Using the Assignment Assistant
Identifying an Add-Time Situation
When an activity takes longer than projected, the resource must add time to the activity.
Look for green Started activities that do not extend to the red line (current time), which indicates the end of day or shift,
as shown in this screenshot:
Chapter 2
Dispatcher Activities
172