Oracle 21C Manual page 180

Oracle Field Service
Using Core Application
Actions to consider:
• Contact the resource to determine why the activity is not started. If the resource forgot to start the activity, ask
the resource to start the activity. If necessary, you can start the activity on behalf of the resource.
• If more time is necessary, ask the resource to add time to the activity. If necessary, you can add time to the
activity on behalf of the resource.
• Move the activity to another resource.
• If the resource starts the activity late or if adding time is necessary, review the route to look for future activities
that may be affected.
Related Topics
•
Add Time to an Activity
•
Start an Activity
•
Identify Jeopardy Situations
•
Move an Activity Using the Assignment Assistant
Identify Jeopardy Situations
A jeopardy situation means that the activity will miss its promised service window. Jeopardy situations are easily
identified by the pink blocks on the list view or time view screen. You can change the colors per your organization's
requirements, and you can display the status in text in the activity hint.
List View: Activity in jeopardy:
Time View: Activity in jeopardy:
To identify situations that are in jeopardy:
1. Identify activities that are in jeopardy.
2. Do one of these:
Chapter 2
Dispatcher Activities
174