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Oracle Field Service
Using Core Application
A confirmation message appears.
4.
Click Yes.
The inventory item is removed from the customer pool.
Send a Hit
You configure a Send Hit request option to allow for the provisioning of equipment and services (that is, initialize device
or refresh services). You can send a message, for example, to an external application and pass certain information to
allow for the provisioning of that device. Send hit is usually configured as a send request, or a manual message in
Oracle Field Service.
1.
Click Send Hit.
2.
Select the Hit Type.
3.
Click Send.
The manual message is triggered and sent as appropriate.
Chapter 2
Dispatcher Activities
166
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