Oracle 21C Manual page 122

Oracle Field Service
Using Core Application
• Low - activity coordinates are vague and thus may not be used for travel calcualtions, user intervention is
required.
Note: When the travel estimation method is undefined, the Travel estimation method field is not shown. Similarly,
when the coordinate accuracy is undefined (for example, when coordinates are set through an API), the Coordinate
accuracy field is not shown. Coordinates provided through the API are considered to be of high accuracy and thus do
not lead to any alerts.
Add Travel Estimation Method to Required Pages
You can add the Travel Estimation Method to the Activity details page or the List View, so you can monitor the travel
quality.
Recommended Configuration
• Add the travel estimation method and coordinate geocoding accuracy fields to the List view column as it gives
good visibility of the travel quality. (When coordinates are geocoded with low quality or only default and/or
statistics is used, there is a high chance that the travel is not accurate.) This method is good for debugging a
route.
• Add the travel estimation method and coordinate geocoding accuracy fields to activity details for the
Dispatcher user type as it gives good visibility of the travel quality. (When coordinates are geocoded with low
quality or only default and/or statistics is used, there is a high chance that the travel is not accurate.) This
method is good for debugging an activity.
1. To add the travel estimation method and geocoding accuracy fields to activity details:
a. Go to Configuration > User types > Screen configuration > Application screens > Activities > Edit/
View activity .
b. Drag and drop an Input element.
c. In the Activity field drop-down list, find the Travel estimation method and Coordinate accuracy fields
and add them with RO visibility.
2. To add travel estimation method and geocoding accuracy to the List View columns:
a. Go to Configuration > User types > Screen configuration > Application screens > Dispatch Console >
List view columns .
Chapter 2
Dispatcher Activities
116