Oracle 21C Manual page 209

Oracle Field Service
Using Core Application
• Suspend
• Mark an activity as Not Done
You can use the Nearby Activities page to view unrouted activities, either in a list or on a map. Depending on your user
type, you might also be able to move the unrouted activities to your route.
Related Topics
•
Find Nearby Activities
Non-Travel Activities
When an activity does not require travel (that is, you have cleared the Calculate travel check box for the Activity type),
the idle time before that activity is considered as travel to the next activity that requires travel in the route.
You can split the travel between activities into two (or more) pieces by inserting non-travel activities in between. As a
result, in Time View, non-travel activities are placed over the travel time for activities that require travel. A non-travel
activity may have a different location when compared to the previous travel-required activity (or provider start location),
if a non-travel activity is placed over a travel-required activity.
To understand the concept better, let's consider this sequence of activities:
• First activity: For example, installation requires travelling, ends at 10:00
• Second activity: For example, phone call doesn't require travelling starts at 17:00 and ends at 17:10
• Third activity: For example, upgrade requires travelling; service window starts at 17:30 and ends at 18:00
Assume that the travel time between First activity and Third activity is 3 hours. The time line would be:
Time
10:00
10:00 to 14:20
14:20 to 17:00
17:00 to 17:10
17:10 to 17:30
17:30
Note: When you place a non-travel activity manually on a time interval that is occupied by the travel bar of a non-
movable (for example, due to service window) travel-required activity, the travel bar can be partially placed before the
actual time. In this case, the best practice would be that you move the non-travel activity to another place in the route.
Action
First activity is finished
Idle time
Travel toward third activity
Second activity (phone call)
Continue travel toward third activity
Third activity started without any overdue and as early as the service window allows
Chapter 3
Field Resource Activities
203