Oracle 21C Manual page 44

Oracle Field Service
Using Core Application
Create an Activity or a Service Request from a Custom Map Layer
In the utility organizations where map layers are commonly used, you can create an activity or a service request
from a map layer and include the asset details and GPS location. You can also interact with the asset directly and
obtain historical and/or IoT data about assets. The application can capture the correct location and asset properties
automatically, if configured.
Example: A facility maintenance company wants its dispatchers and technicians to be able to create a maintenance
activity from a map asset. The steps to perform in the application are:
1. Administrator configures the plug-in or the custom form. Let's say, your administrator has configured the 'Add
maintenance activity' custom form.
2. Administrator configures the Shape hint button field for the plug-in or custom form, for the required
custom map layer. For example, the Administrator has configured the Shape hint button field with the 'Add
maintenance activity' custom form.
3. Dispatchers and technicians open the plug-in or custom form from the team map or the resource route map
and create the activity or service request.
Steps to create an activity or a service request from a custom map layer:
1. Open the team map or the resource route map.
2. Click the layer icon and select the layer on which Shape hint button is configured. Based on the earlier
example, select the layer for which the 'Add maintenance activity' custom form is configured.
3. Click the shape and then click the plug-in or custom form in the hint. Based on the earlier example, click 'Add
maintenance activity'.
The configured plug-in or custom form opens. Based on the earlier example, the 'Add maintenance activity'
custom form opens and lets you create the activity.
Activity Details Page
You can use the Activity details page to view all the details of an activity. You can also perform actions such as move,
cancel, view the history, reschedule, manage inventory, add resource preferences, and view the message scenarios.
This screenshot shows the Activity details page with the Resource name and Scheduled activity date in the header,
Customer info, Service info, PAS, Equipment, Resource Preferences, and Message:
Chapter 2
Dispatcher Activities
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