Oracle 21C Manual page 114

Oracle Field Service
Using Core Application
If...
You suspend a started segment
You suspend a pending ordered
segment
You don't work on the pending
segment for the rest of the day, and
the segment is moved to the bucket
Change or Cancel Multiple Segments
On the List view, you can select the segments of scheduled segmentable activities for group actions, together with
other activities in the route. In this case, only Change and Cancel actions are available, the Move action is not available.
1. Open the segmentable activity in the List view and select the activities you want to move.
If you select other activities with segmentable activity segments, the Move link is shown, but the move action is
applicable only to the other activities. Further, the count of activities denotes the number of other activities.
The hint appears denoting the number of segments available to change and cancel and the other activities to
move.
2. Select the appropriate option:
Option
Change
Cancel
The selected segments are changed or cancelled.
Then...
Two segments, Suspended and Pending not-ordered are created. The original segment
becomes not-ordered. The duration of the not-ordered segment is reduced by the
duration of the Suspended part. For example, the duration of the segment is 60 minutes
and you have worked for 10 minutes before suspending the activity. Then, the Pending
segment is created for 50 minutes. The final duration of the not-ordered segment is not
less than the minimum duration of the segment defined for the activity type. However,
the duration of the not-ordered segment can exceed the "Maximum total duration of
segments created for a particular day" constraint.
The current segment becomes non-ordered. The remaining details are same as the
previous row.
The duration of the outdated segments is added to the length of the not-scheduled
segment. Let's say the not-scheduled segment doesn't exist and there is an outdated
segment for which the duration has not been distributed. The application adds this not-
scheduled segment through a background process.
Description
When you apply this option to one or more pending segments, the details of the entire
segmentable activity are updated. If you change the segment with start status, the
updates are visible only to the selected segment. If you change a pending segment, the
entire activity is updated.
You can cancel only the pending segment and not the entire activity. You also cannot
update the time to complete the segment when you cancel the segments. When you
cancel a group of activities, the route is not recalculated until you cancel all activities
selected for the operation. This reduces the time required for the operation and
increases the application's performance.
Chapter 2
Dispatcher Activities
108