Inventory - Oracle 21C Manual

Oracle Field Service
Using Core Application

Inventory

The term inventory describes the equipment that is used or the items that are consumed by activities. Inventory items
can be located at the customer's home or business or carried in a technician's truck. Modems, faceplates, wire, cable,
and electrical tape are all examples of inventory.
You can perform these tasks with inventory:
• Add an inventory type
• Install inventory
• Deinstall inventory
• Exchange inventory
• Change inventory properties
• Delete inventory
• Search the Parts Catalog
Inventory Types
Inventory describes equipment that is used – or in the language of inventory – consumed by activities. Inventory items
can be located at the customer's home or business or carried in a technician's truck. Modems, faceplates, wire, cable,
and electrical tape are all examples of inventory.
Inventory includes both serialized and nonserialized items. Serialized inventory consists of individual pieces with serial
numbers that identify both the type of equipment and the manufacturer/distributor.
Nonserialized inventory, such as faceplates, wire, and electrical type don't have serial numbers. This type of inventory is
generic. You can exchange one manufacturer's supply for another based on a model number.
Nonserialized inventory is often accounted for in bulk by units of measure such as feet, pounds, dozen, and so on.
Usually, technicians carry these items in their truck. However, the amounts required for individual activities are recorded
with the serialized inventory on the Inventories List page against the technician.
This screenshot shows the Add inventory type page:
Chapter 2
Dispatcher Activities
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