Oracle 21C Manual page 98

Oracle Field Service
Using Core Application
Tab
History
Links
5. Click OK.
The segmentable activity is created in the pending status.
6. To segment a segmentable activity:
Depending on the requirement, you can create a single activity, mass activity, or a repeating activity type of a
segment.
a. Click Actions in the list view.
b. Click Add activity.
The Add Activity window opens.
c. Select the Activity Type and enter the Duration and Time to complete for the segment.
The segment added appears under the Links tab.
In the List view of the segmentable activity, a hint opens for each segment, showing the status, duration, time,
and details. You can also start, complete, cancel, reopen and view the directions of a segment.
Constraints on Creating a Segmentable Activity
When you create a segmentable activity, the application generates its segments automatically. While generating the
segments, the application takes into account various constraints ensuring efficient task distribution and compliance
with the customer agreements.
These constraints apply to a scheduled segmentable activity:
• When you assign a scheduled segmentable activity to a route, its segments are always generated starting
from the date of the route. The first segment is always inserted on the day for which the activity is scheduled,
regardless of whether a corresponding free time interval is available in the route.
• The minimum duration of a single segment is always observed. If the route for a particular day has no time
interval for a minimal single segment, no segment is created for that day, except the first segment, which is
always created on the selected date.
• If there is no interval available for assigning the remaining duration for 31 days after the last assigned segment
is created, the remaining duration is moved to the non-scheduled pool of the same resource making the
activity partially scheduled.
• The service window constraint applies only to the first segment of a segmentable activity in the route.
• When creating a segmentable activity, the application should observe the service window constraint not only
for the segmentable activity but also for other activities in the route. However, the less time that remains from
ETA to the service window end, the higher is the probability of service window overdue. To reduce the overdue
probability, the application reserves 20% of the service window scheduling the activity only to the first 80% of
the service window interval.
• In addition to the service window reservation, the Service Window Warning parameter defined on the Display
page also controls the service window compliance.
• If the SLA start corresponds to the day on which the segmentable activity is started, this value is used as the
minimum ETA for the first created segment of such activity.
Description
Denotes the history of the activity.
Denotes the links between the associated activities and dependencies.
Chapter 2
Dispatcher Activities
92