Oracle 21C Manual page 148

Oracle Field Service
Using Core Application
Tips to Find Available Resources
You can add or move activities anytime and your technicians may ask for help anytime in completing an activity. You
can locate an available resource through several different ways.
• Let the application propose the available resources. Use the List view to move the activity. The application then
evaluates the activity and proposes a number of resources that can take the activity.
• Identify resources with idle time. Look in the resource tree to find a resource that does not have a full workload.
• Identify open time slots. Look in the Time view for white spaces in schedules. White spaces indicate free time.
• Identify nearby resources. In the Map view, select the Nearby Resources filter to see resources that are
working near the location of the activity that needs to be moved.
Related Topics
•
Resource and Activity Views
•
Move an Activity Using the Assignment Assistant
Use a Bucket for Capacity and Quota Management
If you want to use a bucket for quota calculation, you must configure the option in the Resource & Bucket Info screen.
Typically, the buckets that you send activities to are also used for Capacity and Quota Management.
1. Click the name of the bucket in the Resource Tree that you want use for Capacity and Quota Management.
The Resource & Bucket Info screen displays.
2. Select the check box next to Quota Management under Other Attributes.
The Capacity Categories and the Time Slots fields display, as shown in this screenshot:
Chapter 2
Dispatcher Activities
142