Oracle 21C Manual page 100

Oracle Field Service
Using Core Application
Segmentable Activity Status and Hint
Segments of started activities: The hint contains the activity status, the total duration of the segmentable activity, the percentage of activity
progress, the number of segments in a final status in the total number of segments. The Duration field shows the duration of the selected segment.
The progress value is calculated as the combined duration of all finished segments divided by the total duration of the segmentable activity. In this
case the total number of segments does not include canceled and deleted segments.
This screenshot shows the hint dialog for a segmentable activity segment:
Non-scheduled activity: The hint contains the activity status (pending) and the total duration of the segmentable activity with the non-scheduled
duration shown separately. As opposed to scheduled activity segments, the Duration field shows the duration of the entire segmentable activity.
The hint also contains the number of segments created out of the non-scheduled segmentable activity, which for fully non-scheduled activities is
always 0.
This screenshot shows the hint for a non-scheduled segmentable activity:
Chapter 2
Dispatcher Activities
94