Oracle 21C Manual page 151

Oracle Field Service
Using Core Application
• Add Non-Working Time to a Calendar
Set the Default Schedule for an Organization or a Bucket
Default schedule is the working time configured for the whole organization, division, or for a particular geographic
region. You can add a default schedule at the Organization unit or Bucket level, so that all the child resources inherit it.
Note: There is no such option as 'Default schedule' in the calendar of the top organization unit.
1. Open Resource Calendar for the organization unit or bucket.
2. Click the date from which you want to set the default schedule.
3. In the Schedule field, select a schedule or shift. For example, select 8 to 5.
4. In the End Date field, select the date on which you want this schedule to end.
5. Select Keep the Non-working days to retain the non-working days that are defined for this level.
6. Click Submit.
The option ,Default schedule 8 to 5, is added to the Schedule drop-down list for the child resources of the
selected organization unit or bucket. A default schedule is displayed with a darker color on the calendar, and an
individual schedule is displayed with a lighter color.
Return the Default Schedule to a Resource
If you use the same schedule for the whole organization or for a particular division, everyone in the division
automatically gets the same schedule. If you change the schedule for an individual resource and if those changes are no
longer needed, you can return the resource's schedule to the default schedule.
1. Go to the Calendars or Resource Calendar page.
2. Click the date for an individual schedule that you want to return to the default schedule.
3. In the Schedule drop-down list, select 'Default schedule'.
You can see that the schedule that is configured for the organization unit or bucket is shown in brackets.
4. Click Submit.
The individual schedule is removed and the inherited schedule is applied. A default schedule is displayed with a
darker color on the calendar, and an individual schedule is displayed with a lighter color.
Add a Work Schedule or a Shift
You can assign a work schedule or a shift to a resource, bucket, or group. You can also define the on-call schedule of a
resource using the Calendar view.
1. Click the hamburger icon and click Calendars.
The calendar appears for the resources in your group or bucket.
2. For the resource for which you want to modify the calendar, click the shift for the required date.
The modify calendar dialog box appears for the selected resource and date.
3. To change the work schedule or shift for the resource, update these fields:
Name
Schedule
Description
This list includes work schedules and shifts. Select the work schedule or shift that you
want to apply to the resource.
Select Default schedule, to set the default schedule for the resource. Default schedule
is the working time configured for the whole organization, division, or for a particular
Chapter 2
Dispatcher Activities
145