User Guide - Xerox PrimeLink B9100 User Manual

Symptoms
Stripes appear in the copy
If No, go to the next
symptom.
Images on the copy are
skewed
If No, go to the next
symptom.
Copies are not made at the
desired size
If No, go to the next
symptom.
Yes/No Cause and Action
Cause The paper in the paper tray has folds or wrinkles.
Action Replace with paper from a new ream.
If the problem is not solved, go to the next Cause and
Action.
Cause The document is pasted together or folded in.
Action It is possible that the folded in or pasted part of the
document does not touch the document glass. Place a
stack of white sheets on the document to hold the
document down flat against the document glass.
Yes Cause The document enlargement ratio is too large.
Action Stripes can appear at some enlargement ratios. Adjust
the copy enlargement ratio.
Yes Cause The document is not loaded correctly.
Action Load the document correctly.
If the problem is not solved, go to the next Cause and
Action.
Cause The document guides are set incorrectly.
Action Load the document correctly and align the document
guides with the edges of the document.
If the problem is not solved, go to the next Cause and
Action.
Yes Cause The paper tray is not inserted properly.
Action Insert the tray by firmly pushing it in as far as possible.
If the problem is not solved, go to the next Cause and
Action.
Cause The paper guide for Tray 5 (Bypass), is misaligned.
Action Load the paper correctly, and align the paper guide with
the edge of the paper.
Yes Cause The document glass or the document cover is dirty.
Action Clean the document glass or the document cover.
If the problem is not solved, go to the next Cause and
Action.
Cause The document is made of highly transparent material,
such as a transparency.
Action Place a white sheet of paper on the document before
copying.
If the problem is not solved, go to the next Cause and
Action.
Xerox ® PrimeLink ® B9100/B9110/B9125/B9136 Copier/Printer
Troubleshooting
195

User Guide