Xerox VersaLink B400 User Manual
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Xerox VersaLink B400 User Manual

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VERSION 1.6
NOVEMBER 2022
702P08818
Xerox
®
VersaLink
®
B400
Printer
User Guide

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Summary of Contents for Xerox VersaLink B400

  • Page 1 VERSION 1.6 NOVEMBER 2022 702P08818 Xerox ® VersaLink ® B400 Printer User Guide...
  • Page 2 ® , Xerox Extensible Interface Platform ® Global Print Driver ® , and Mobile Express Driver ® are trademarks of Xerox Corporation in the United States and / or other countries. Adobe ® , Adobe PDF logo, Adobe ® Reader ®...

  • Page 3: Table Of Contents

    Selecting a Connection Method....................36 Xerox ®...
  • Page 4 App Gallery Account ................65 Installing or Updating an App from the Xerox ®...
  • Page 5 Supported Paper Types and Weights ..................102 Xerox ®...
  • Page 6 Minimizing Paper Jams ......................141 Xerox ®...
  • Page 7 Ozone Release........................178 Xerox ®...
  • Page 8 Other Countries......................... . . 186 Xerox ®...

  • Page 9: Safety

    Environmental, Health and Safety Contact Information ................18 Your printer and the recommended supplies have been designed and tested to meet strict safety requirements. Attention to the following information ensures the continued safe operation of your Xerox printer. Xerox ®...

  • Page 10: Notices And Safety

    These include safety agency evaluation and certification, and compliance with electromagnetic regulations and established environmental standards. The safety and environment testing and performance of this product have been verified using Xerox ® materials only.

  • Page 11: Electrical Safety

    • Do not use a ground adapter plug to connect the printer to an electrical outlet that does not have a ground connection terminal. • Verify that the printer is plugged into an outlet that is providing the correct voltage and power. Review the electrical specification of the printer with an electrician if necessary. Xerox ® VersaLink ®...

  • Page 12: Emergency Power Off

    If any of the following conditions occur, power off the printer immediately and disconnect the power cord from the electrical outlet. Contact an authorized Xerox service representative to correct the problem if: • The equipment emits unusual odors or makes unusual noises.

  • Page 13: Operational Safety

    Ozone is heavier than air and is not produced in amounts large enough to harm anyone. Install the printer in a well- ventilated room. For more information in the United States and Canada, go to www.xerox.com/environment. In other markets, please contact your local Xerox representative or go to www.xerox.com/environment_europe.

  • Page 14: Printer Supplies

    Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside these areas.

  • Page 15: Maintenance Safety

    • Do not attempt any maintenance procedure that is not specifically described in the documentation supplied with your printer. • Clean with a dry lint-free cloth only. • Do not burn any consumables or routine maintenance items. For information on Xerox ® supplies recycling programs, go to www.xerox.com/recycling.

  • Page 16: Printer Symbols

    Do not expose the drum cartridges to direct sunlight. Do not burn the toner cartridges. Do not burn the waste cartridge. Do not burn the drum cartridges. Do not use paper attached with staples or any form of binding clip. Xerox ® VersaLink ® B400 Printer User Guide...
  • Page 17 Do not reload paper previously printed on or used. Do not copy money, revenue stamps, or postage stamps. For details about all the printer symbols that appear on your printer, refer to the Printer Symbols guide at www. xerox.com/support/VLB400docs. Xerox ® VersaLink ®...

  • Page 18: Environmental, Health And Safety Contact Information

    Safety Environmental, Health and Safety Contact Information For more information on Environment, Health, and Safety in relation to this Xerox product and supplies, contact: • United States and Canada: 1-800-ASK-XEROX (1-800-275-9376) • Europe: EHS-Europe@xerox.com For product safety information in the United States and Canada, go to www.xerox.com/environment.

  • Page 19: Getting Started

    More Information ..........................55 Xerox ®...

  • Page 20: Parts Of The Printer

    1. Tray 1 5. Control Panel 2. Bypass Tray 6. Output Tray 3. Front Door 7. Output Tray Paper Stop 4. USB Memory Port 8. Optional 550-Sheet Feeder, maximum of 3 (Trays 2–4) Xerox ® VersaLink ® B400 Printer User Guide...

  • Page 21: Control Panel

    This button provides access to the Home menu for access to printer features. Power/Wake This button serves several power-related functions. • When the printer is powered off, this button powers on the printer. Xerox ® VersaLink ® B400 Printer User Guide...
  • Page 22 When a job is being processed, a Pause icon appears in the notification banner area. To pause the current job, touch the Pause icon. The job pauses with the option to resume or delete the job. Xerox ® VersaLink ®...

  • Page 23: Internal Parts

    Getting Started I N T E R N A L PA RT S 1. Front Cover 4. Drum Cartridge 2. Output Tray Paper Stop 5. Toner Cartridge 3. Cover Release Xerox ® VersaLink ® B400 Printer User Guide...

  • Page 24: Rear View

    9. Foreign Device Interface Connector 3. Fuser 10. USB 2.0 Port 4. Power Connector 11. USB 3.0 Port 5. Back Cover 12. Wireless Network Adapter Port Cover 6. Control Board 13. Ethernet Port 7. Left-Side Cover Xerox ® VersaLink ® B400 Printer User Guide...

  • Page 25: Power Options

    • The touch screen may appear blank and unresponsive when the printer is in Low-Power mode or Sleep mode. To wake the printer manually, press the P P o o w w e e r r / / W W a a k k e e button. Xerox ®...

  • Page 26: Restarting, Entering Sleep Mode Or Low-Power Mode

    • To restart the printer, touch R R e e s s t t a a r r t t . • To place the printer in Sleep Mode, touch S S l l e e e e p p . In Sleep Mode, the touch screen goes dark and the Power/Wake button flashes. Xerox ® VersaLink ®...

  • Page 27: Accessing The Printer

    4. If prompted, enter the password, then touch E E n n t t e e r r . Note: For more information on logging in as system administrator, refer to the System Administrator Guide at www.xerox.com/support/VLB400docs. 5. Touch O O K K .

  • Page 28: Smart Card

    S M A RT C A R D When a Common Access Card system is installed on your Xerox device, access to the printer requires the use of a Smart Card. There are several models of card readers that are compatible with your device. To access the printer, insert the pre-programmed identification card into the reader, or place your card on the reader.

  • Page 29: Introduction To Apps

    Introduction to Apps Xerox Apps are a gateway to the features and functions of your device. Standard Apps are already installed on the device and appear on the Home screen. Some Apps are installed as standard, but hidden the first time you use the device.

  • Page 30: Information Pages

    4. To return to the Home screen, press the H H o o m m e e button. C O N F I G U R AT I O N R E P O RT The Configuration Report provides product information including installed options, network settings, port setup, tray information, and more. Xerox ® VersaLink ®...
  • Page 31 3. Touch C C o o n n f f i i g g u u r r a a t t i i o o n n R R e e p p o o r r t t . 4. To return to the Home screen, press the H H o o m m e e button. Xerox ®...

  • Page 32: The Embedded Web Server

    3. Touch C C o o n n f f i i g g u u r r a a t t i i o o n n R R e e p p o o r r t t . The IP address appears in the Connectivity section of the Configuration Report for IPv4 or IPv6. 4. To return to the Home screen, press the H H o o m m e e button. Xerox ® VersaLink ®...

  • Page 33: Certificates For The Embedded Web Server

    Note: • The Embedded Web Server page for your Xerox device can display an error message that the security certificate is not trusted. This configuration does not lessen the security of the communications between your computer and the Xerox device.
  • Page 34 If the request is denied, a Request Denied message appears in the Embedded Web Server. Note: If the system administrator requests a remote session, if the request is denied, an option to override the local session is displayed. Xerox ® VersaLink ®...

  • Page 35: Installation And Setup

    Routers, network hubs and switches, modems, Ethernet cables, and USB cables are not included with your printer and must be purchased separately. Xerox recommends an Ethernet connection because it is typically faster than a USB connection, and it provides access to the Embedded Web Server.

  • Page 36: Connecting The Printer

    2. Connect the A A end of the USB cable to the USB port on the computer. 3. If the Windows Found New Hardware Wizard appears, press C C a a n n c c e e l l . 4. Install the print driver. Xerox ® VersaLink ®...

  • Page 37: Connecting To A Wired Network

    (SSID) and any necessary credentials. Note: Wireless networking is available only on printers with the optional Wireless Network Adapter installed. Configuring the Printer for a Wireless Network Note: Before you configure wireless network settings, install the Xerox ® Wireless Network Adapter Kit.
  • Page 38 2. Remove the left-side cover. 3. To remove the Wireless Network Adapter Port Cover, press the latch to the left, then pull the cover away from the printer. 4. Remove the packaging from the Wireless Network Adapter. Xerox ® VersaLink ®...
  • Page 39 7. Configure the Wi-Fi Settings. For details about configuring the Wi-Fi settings, refer to the System Administrator Guide at Removing the Wireless Network Adapter. Removing the Wireless Network Adapter 1. Power off the printer. Xerox ® VersaLink ® B400 Printer User Guide...
  • Page 40 C C a a u u t t i i o o n n : : Do not use force to pull on the Wireless Network Adapter. If the latch is released properly, the adapter pulls out easily. Pulling on a secured adapter can damage it. Xerox ® VersaLink ®...
  • Page 41 5. Place the left-side cover into position and slide it toward the front of the printer. Tighten the bolt to secure the cover. Xerox ® VersaLink ®...
  • Page 42 To prevent the printer from attempting to connect to the previous network, reset the wireless settings. For more information, refer to the System Administrator Guide at www.xerox.com/support/VLB400docs. Connecting to a Wi-Fi Network at the Control Panel To connect to a Wi-Fi network at the control panel: 1.
  • Page 43 • The following features are available only over the primary network connection: – IPsec – SMTP – SNTP – WSD scan – Scan to SFTP, Scan to SMB, Scan to Email – LDAP – UPnP discovery – ThinPrint – EIP Web Service Xerox ® VersaLink ® B400 Printer User Guide...

  • Page 44: Configuring Airprint

    1. At the printer control panel, press the H H o o m m e e button. 2. Log in as administrator. For details, refer to the System Administrator Guide at www.xerox.com/support/ VLB400docs. 3. Touch D D e e v v i i c c e e > > C C o o n n n n e e c c t t i i v v i i t t y y > > P P r r i i m m a a r r y y N N e e t t w w o o r r k k .

  • Page 45: Configuring Google Cloud Print

    8. Click P P r r i i n n t t e e r r R R e e g g i i s s t t r r a a t t i i o o n n . 9. Click R R e e g g i i s s t t e e r r . A printer registration page prints. Xerox ® VersaLink ®...
  • Page 46 11. To access the Google Cloud Print feature, in your Google account, click M M a a n n a a g g e e Y Y o o u u r r P P r r i i n n t t e e r r . Note: The default printer name appears in this format: Model name (MAC address). Xerox ®...

  • Page 47: Initial Printer Setup

    To install the Xerox Easy Assist app on your smartphone, you need to scan a QR Code or search the app in the Apple App Store or Google Play Store. There are two types of XEA QR Codes: •...

  • Page 48: Initial Setup With Xerox ® Easy Assist (Xea) App

    P P r r i i n n t t You can perform a print job through the Xerox Easy Assist app. In the app, select your printer, then touch P P r r i i n n t t .
  • Page 49 • A A n n d d r r o o i i d d : To install the Xerox Easy Assist app for your Android mobile device, select this option. • I I h h a a v v e e t t h h e e A A p p p p : If you have already installed Xerox Easy Assist app on your mobile device, select this option.

  • Page 50: Adding Multiple Printers To The Xerox Easy Assist App

    Getting Started When the initial setup is complete, with the Xerox Easy Assist app, you can perform the following: • Setting up a new printer • Checking the printer status and order supplies • Downloading Print and Scan Drivers • Printing •...

  • Page 51: Installing The Software

    Printer. If the Software and Documentation disc is not available, download the latest drivers from www.xerox.com/support/ VLB400drivers. O P E R AT I N G S YS T E M R E Q U I R E M E N T S •...

  • Page 52: Installing The Drivers And Utilities For Macintosh Os X

    2. Open Xerox ® Print Drivers 3.xx.x.dmg/.pkg as needed for your printer. 3. To run Xerox ® Print Drivers 3.xx.x.dmg/.pkg, double-click the appropriate file name. 4. When prompted, click C C o o n n t t i i n n u u e e .

  • Page 53: Installing Drivers And Utilities For Unix And Linux

    Note: If the printer you want to use does not appear in the list, click the C C a a n n c c e e l l button. Add the WSD printer manually using the Add Printer Wizard. 4. Click C C l l o o s s e e . Xerox ® VersaLink ®...
  • Page 54 8. Enter the printer IP address in the Hostname or IP address field, then click N N e e x x t t . 9. Click C C l l o o s s e e . Xerox ® VersaLink ®...

  • Page 55: More Information

    R R E E S S O O U U R R C C E E L L O O C C A A T T I I O O N N Installation Guide Packaged with the printer. Other documentation for your printer www.xerox.com/support/VLB400docs Recommended Media List United States: www.xerox.com/rmlna European Union: www.xerox.com/rmleu...
  • Page 56 Getting Started Xerox ® VersaLink ® B400 Printer User Guide...

  • Page 57: Customize And Personalize

    Customizing or Personalizing the Apps ..................... 60 Xerox ®...

  • Page 58: Customize And Personalize Overview

    Each of the feature lists can be tailored to your job requirements. Default settings for each app can be specified, and settings for regular jobs can be saved for your use. Personalization options ensure that the features and functions displayed meet individual user needs, improving efficiency. Xerox ® VersaLink ®...

  • Page 59: Customizing Or Personalizing The Home Screen

    4. Drag the app to the new location. 5. Release the app. 6. Touch D D o o n n e e . 7. Verify that the apps appear in the correct location on the Home screen. Xerox ® VersaLink ®...

  • Page 60: Customizing Or Personalizing The Apps

    7. Touch N N e e x x t t . 8. Select an icon that best suits the preset that you are creating. 9. Touch D D o o n n e e . Note: The preset is stored within the Preset feature. Xerox ® VersaLink ®...

  • Page 61: Removing App Customization Using The Control Panel

    4. Touch R R e e m m o o v v e e A A p p p p C C u u s s t t o o m m i i z z a a t t i i o o n n . 5. At the prompt, touch O O K K . Xerox ®...
  • Page 62 Customize and Personalize Xerox ® VersaLink ® B400 Printer User Guide...

  • Page 63: Xerox ® Apps

    For more information about customizing the Home screen and the Apps features, refer to Customize and Personalize. A range of Apps are available for download and installation from the Xerox ® App Gallery. These include Xerox ®...

  • Page 64: Xerox ® App Gallery

    7. Access your email account for the email address that you provided to Xerox App Gallery. 8. Open the Xerox App Gallery Account Request email, then click the URL link for creating an account. 9. Review and accept the Terms of Use. To continue creating an account, click the A A g g r r e e e e button.

  • Page 65: Installing Or Updating An App From The Xerox ® App Gallery

    3. Enter your User Name using the touch screen keypad, then touch E E n n t t e e r r . 4. Enter your Password using the touch screen keypad, then touch E E n n t t e e r r . 5. Touch L L o o g g I I n n . The Xerox ®...
  • Page 66 3. Enter your User Name using the touch screen keypad, then touch E E n n t t e e r r . 4. Enter your Password using the touch screen keypad, then touch E E n n t t e e r r . 5. Touch L L o o g g I I n n . The Xerox ®...

  • Page 67: Device

    Information Pages. You can configure many Device options to meet your individual needs. For details about configuring all Device settings, refer to the System Administrator Guide at www.xerox.com/support/VLB400support. Device Options For details on configuring the printer settings, refer to the System Administrator Guide at www.xerox.com/support/...

  • Page 68: About

    You can customize the alerts that appear on the control panel and configure email alert notifications. To check the supplies status and set up alerts using the Embedded Web Server, refer to the System Administrator Guide at www.xerox.com/support/VLB400docs. Checking the Supplies Status at the Control Panel 1.

  • Page 69: Billing And Usage Counters

    To check the supplies status and set up alerts using the Embedded Web Server, refer to the System Administrator Guide at www.xerox.com/support/VLB400docs. 1. To set up alerts to send to an email address, touch D D e e v v i i c c e e > > S S u u p p p p l l i i e e s s > > E E m m a a i i l l A A l l e e r r t t s s .

  • Page 70: Remote Services

    You can use the Remote Services option in the Embedded Web Server to send error and usage information to the Xerox support team to help them resolve problems quickly. For information about enabling Remote Services and uploading information to Xerox, refer to the System Administrator Guide at www.xerox.com/support/VLB400docs.

  • Page 71: Jobs

    Xerox Apps ® Jobs J O B S OV E RV I E W Use Jobs to view current jobs, print saved, personal, and secure jobs, and view details of completed jobs. You can pause, delete, print, or view job progress or job details for a selected job.

  • Page 72: Managing Special Job Types

    Xerox Apps ® 3. To view a list of specific job types, touch an option. • To view Saved Jobs, touch S S a a v v e e d d J J o o b b s s . To print the job, touch the job, enter the quantity, then touch O O K K . To delete the job, touch the T T r r a a s s h h icon, then touch D D e e l l e e t t e e .
  • Page 73 Xerox Apps ® Releasing a Saved Job 1. At the printer control panel, press the H H o o m m e e button. 2. Touch J J o o b b s s . 3. To view Saved Jobs, touch S S a a v v e e d d J J o o b b s s .
  • Page 74 Xerox Apps ® • After a Personal Print job is printed, it is deleted automatically. To print a Personal Print job, refer to Printing a Personal Print Job. Releasing a Personal Print Job 1. At the printer control panel, press the H H o o m m e e button.

  • Page 75: Managing Jobs Using The Embedded Web Server

    Xerox Apps ® 5. To return to the Home screen, press the H H o o m m e e button. M A N A G I N G J O B S U S I N G T H E E M B E D D E D W E B S E RV E R You can view a list of active jobs and delete print jobs from the Active Jobs list in the Embedded Web Server.

  • Page 76: Usb

    2. At the USB Drive has been detected screen, touch P P r r i i n n t t f f r r o o m m U U S S B B . Note: If this feature does not appear, enable the feature or contact the system administrator. For more information, see the System Administrator Guide at www.xerox.com/support/VLB400docs. 3. Add files using the Browse USB screen.
  • Page 77 2. Touch P P r r i i n n t t f f r r o o m m U U S S B B . Note: If this feature does not appear, enable the feature or contact the system administrator. For more information, see the System Administrator Guide at www.xerox.com/support/VLB400docs. 3. Add files using the Browse USB screen.

  • Page 78: Printbyxerox

    First-time users receive a response email with a user ID and password. 2. At the Xerox device control panel, press the H H o o m m e e button. 3. Touch @ @ P P r r i i n n t t B B y y X X e e r r o o x x .

  • Page 79: Printing

    Using Custom Paper Sizes........................96 Xerox ®...

  • Page 80: Printing Overview

    The title of the button can vary depending on your application. 6. Modify the print driver settings as necessary, then click O O K K . 7. To send the job to the printer, click P P r r i i n n t t . Xerox ® VersaLink ®...

  • Page 81: Selecting Printing Options

    Printing Selecting Printing Options Printing options, also called print driver software options, are specified as Printing preferences in Windows and Xerox ® Features in Macintosh. Printing options include settings for 2-sided printing, page layout, and print quality. Printing options that are set from Printing preferences within the Devices and Printers window become the default setting.
  • Page 82 4. On the Advanced tab, click P P r r i i n n t t i i n n g g D D e e f f a a u u l l t t s s . Xerox ®...

  • Page 83: Macintosh Printing Options

    5. Type a name for the printing options. To save the set of options in the Presets list, click O O K K . 6. To print using these options, select the name from the Presets list. Xerox ® VersaLink ®...

  • Page 84: Unix And Linux Printing

    • Provide a common look and feel across the many different suppliers of UNIX and Linux operating systems. Installing Xerox Printer Manager ® Before you begin, ensure that you have root or superuser privileges to install Xerox Printer Manager. ® To install Xerox ®...
  • Page 85 PPD for CUPS (Common UNIX Printing System) from the Drivers and Downloads page on the Xerox Support website. 2. Copy the PPD file into the CUPS ppd/Xerox folder on your workstation. If you are unsure of the location of the folder, use the Find command to locate the PPD files.

  • Page 86: Mobile Printing Options

    • The name and location of your printer appears in a list of MOPRIA -enabled printers on connected ™ devices. To print using MOPRIA ™ , follow the directions provided with your mobile device. Xerox ® VersaLink ® B400 Printer User Guide...

  • Page 87: Printing Features

    • The system administrator can restrict users from deleting jobs. If a system administrator has restricted job deletion, you can view the jobs, but not delete them. • Only the user that sent the job or the system administrator can delete a Secure Print job. Xerox ® VersaLink ®...

  • Page 88: Printing Special Job Types

    3. For Job Type, select P P e e r r s s o o n n a a l l P P r r i i n n t t . 4. Select any other required printing options, then click O O K K . 5. To send the job to the printer, click P P r r i i n n t t . Xerox ® VersaLink ®...

  • Page 89: Selecting Paper Options For Printing

    • For Windows, paper options are in the Paper field on the Printing Options tab. • For Macintosh, in the Print window, in Xerox Features, paper options are in the Paper field for Paper/Output. S C A L I N G Scaling reduces or enlarges the original document to match the selected output paper size.

  • Page 90: Printing Mirror Images

    To print 1, 2, 4, 6, 9, or 16 pages per side, select P P a a g g e e s s P P e e r r S S h h e e e e t t on the Pages Per Sheet Page Layout tab. • For Windows, Page Layout is on the Document Options tab. • For Macintosh, in the Print window, Layout is on the Preview list. Xerox ® VersaLink ®...

  • Page 91: Print Quality

    • For Windows, Lightness and Contrast features are on the Image Options tab. • For Macintosh, in the Print window, in Xerox Features, Image Options is on the Paper/Output list. C O N T R A S T You can use the Contrast feature to adjust the variation between light and dark areas of the print job.

  • Page 92: Using Special

    The Special Pages options control how covers, inserts, and exception pages are added to your printed document. • For Windows, the Special Pages tab is on the Document Options tab. • For Macintosh, in the Print window, in Xerox Features, Special Pages is on the Paper/Output drop-down list. Printing Cover Pages A cover page is the first or last page of a document.
  • Page 93 • J J o o b b S S e e t t t t i i n n g g : Displays the attributes of the paper for the remainder of the job. Note: Some combinations of 2-sided printing with certain paper types and sizes can produce unexpected results. Xerox ® VersaLink ®...

  • Page 94: Printing Watermarks For Windows

    9. Click O O K K . O R I E N TAT I O N Orientation allows you to select the direction that the page prints. • For Windows, the Orientation tab is on the Document Options tab. Xerox ® VersaLink ®...

  • Page 95: Printing Banner

    To enable or disable Banner Pages, contact your system administrator, or refer to the System Administrator Guide at www.xerox.com/support/VLB400docs. S E L E C T I N G J O B C O M P L E T I O N N O T I F I C AT I O N FO R W I N D O W S You can select to be notified when your job finishes printing.

  • Page 96: Using Custom Paper Sizes

    You can print custom-size paper from any paper tray. Custom-size paper settings are saved in the print driver and are available for you to select in all your applications. For more information on supported paper sizes for each tray, refer to Supported Custom Paper Sizes. Xerox ® VersaLink ® B400 Printer User Guide...
  • Page 97 5. In the Custom Paper Size screen, enter the height and width of the new paper size. 6. To save the setting, touch O O K K . 7. To return to the Home screen, press the H H o o m m e e button. Xerox ® VersaLink ®...
  • Page 98 Printing Xerox ® VersaLink ® B400 Printer User Guide...

  • Page 99: Paper And Media

    Printing on Special Paper ........................114 Xerox ®...

  • Page 100: Supported Paper

    The Xerox Warranty, Service Agreement, or Xerox Total Satisfaction Guarantee does not cover damage caused by using unsupported paper or specialty media. The Xerox Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside these areas. Please contact your local representative for details.

  • Page 101: Paper Storage Guidelines

    3.9 x 7.5 in.) C6 envelope (114 x 162 mm, 4.5 x 6.38 in.) No. 10 envelope (241 x 105 mm, DL envelope (110 x 220 mm, 4.33 x 8.66 in.) 4.1 x 9.5 in.) Xerox ® VersaLink ® B400 Printer User Guide...

  • Page 102: Supported Paper Types And Weights

    Folio (216 x 330 mm, 8.5 x 13 in.) Executive (184 x 267 mm, 7.25 x 10.5 in.) 203 x 254 mm, 8 x 10 in. Statement (140 x 216 mm, 5.5 x 8.5 in.) Xerox ® VersaLink ® B400 Printer User Guide...

  • Page 103: Supported Paper Types And Weights For Automatic 2-Sided Printing

    • For types and weights of supported Cardstock for 1-Sided printing, refer to Supported Paper Types and Weights. • For types and weights of supported Cardstock for 2-Sided printing, refer to Supported Paper Types and Weights for Automatic 2-Sided Printing. Xerox ® VersaLink ® B400 Printer User Guide...

  • Page 104: Loading Paper

    Note: Trays 2–4 are optional. To load paper in Trays 1–4: 1. To remove the tray from the printer, pull out the tray until it stops, lift the front of the tray slightly, then remove Xerox ® VersaLink ®...
  • Page 105 • For 2-sided printing, load letterhead and pre-printed paper face down with the top edge going into the printer. Note: Do not load paper above the maximum fill line. Overfilling the tray can cause the printer to jam. 5. Adjust the length and width guides to fit the paper. Xerox ® VersaLink ®...

  • Page 106: Loading Paper In The Bypass Tray

    LO A D I N G PA P E R I N T H E BY PA S S T R AY The Bypass Tray supports the widest variety of media types. It is intended primarily for small-quantity jobs that use special media. To load paper in the bypass tray: Xerox ® VersaLink ®...
  • Page 107 1. Open the bypass tray. If the bypass tray is loaded with paper already, remove any paper that is a different size or type. 2. Pull out the extension tray for larger sizes. 3. Move the width guides to the edges of the tray. Xerox ® VersaLink ®...
  • Page 108 5. Load the paper in the tray. Load hole-punched paper with the holes to the left. • For 1-sided printing, load letterhead or pre-printed paper face up with the top edge going into the printer. • For 2-sided printing, load letterhead and pre-printed paper face down with the top edge facing you. Xerox ® VersaLink ®...

  • Page 109: Loading Small Paper Sizes In The Bypass Tray

    To load small paper sizes in the bypass tray: 1. Open the bypass tray. If the bypass tray is loaded with paper already, remove any paper that is a different size or type. Xerox ® VersaLink ® B400 Printer User Guide...
  • Page 110 4. Flex the sheets back and forth and fan them, then align the edges of the stack on a level surface. This procedure separates any sheets that are stuck together and reduces the possibility of jams. Note: To avoid jams and misfeeds, do not remove paper from its packaging until you are ready to use it. Xerox ® VersaLink ®...
  • Page 111 • To select a paper or envelope size, touch the current size setting, then select a size. • To select a paper type, touch the current paper type, then select a paper type. • To select a paper color, touch the current paper color, then select a paper color. Xerox ® VersaLink ®...

  • Page 112: Configuring Trays 1-4 For The Paper Length

    To change Trays 1–4 to match the paper length: 1. Remove all paper from the tray. 2. To remove the tray from the printer, pull out the tray until it stops, lift the front of the tray slightly, then remove Xerox ® VersaLink ®...
  • Page 113 To protect the paper when the tray is extended, place the paper cover over the extended section of the paper tray. 4. Load paper into the tray before inserting it back into the printer. For details, refer to Loading Labels in Trays 1-4. Xerox ® VersaLink ® B400 Printer User Guide...

  • Page 114: Printing On Special Paper

    Paper and Media Printing on Special Paper To order paper or other media, contact your local reseller or visit www.xerox.com/supplies. For reference: • www.xerox.com/rmlna Recommended Media List (United States) • www.xerox.com/rmleu Recommended Media List (Europe) E N V E LO P E S You can print envelopes from the bypass tray only.
  • Page 115 Paper and Media 2. Move the width guides to the edges of the tray. Note: If you do not load envelopes immediately after you remove them from the packaging, they can bulge. Flatten them to avoid jams. Xerox ® VersaLink ®...
  • Page 116 Insert envelopes with the print side up, flaps closed and down, and flaps going into the printer. 4. If the control panel prompts you, verify the size, type, and color on the screen. If you are not prompted, change the paper settings. Xerox ® VersaLink ®...
  • Page 117 To adjust the Fuser to enable printing on Envelopes: 1. On the back of the printer, lift the door release latch, then pull open the door. 2. To open the Fuser, lift both green fuser levers to their full-upright position. Xerox ® VersaLink ®...
  • Page 118 5. Close the rear door. 6. Print your document. 7. When printing completes, to print all other paper types, repeat these steps to return the gray switches back to the paper setting. Xerox ® VersaLink ® B400 Printer User Guide...

  • Page 119: Labels

    Do not use any sheet where labels are missing, curled, or pulled away from the backing sheet. It could damage the printer. Loading Labels in Trays 1-4 1. To remove the tray, lift the front of it slightly, then pull it out of the printer. Xerox ® VersaLink ®...
  • Page 120 • If the tray is extended for legal-size paper, the tray protrudes when it is inserted into the printer. 7. If the control panel prompts you, verify the size, type, and color on the screen. If you are not prompted, change the paper settings. Xerox ® VersaLink ®...
  • Page 121 3. Adjust the width guides until they touch the edges of the paper. 4. If the control panel prompts you, verify the size, type and color on the screen. If you are not prompted, change the paper settings. Xerox ® VersaLink ®...
  • Page 122 • To select a paper color, touch the current paper color, then select a paper color. d. To save the settings, touch O O K K . 5. To return to the Home screen, press the H H o o m m e e button. Xerox ® VersaLink ®...

  • Page 123: Maintenance

    Moving the Printer ..........................132 Xerox ®...

  • Page 124: General Precautions

    • Do not touch the electrical contacts or gears. Doing so could damage the printer and cause the print quality to deteriorate. • Ensure any parts removed during cleaning are replaced before you plug in the printer. Xerox ® VersaLink ®...

  • Page 125: Cleaning The Printer

    Power off the printer immediately and wait 40 minutes for the fuser to cool. Try to remove the paper jam after the printer has cooled. Xerox ® VersaLink ®...

  • Page 126: Adjustments And Maintenance Procedures

    1. At the printer control panel, press the H H o o m m e e button. 2. Log in as administrator. For details, refer to the System Administrator Guide at www.xerox.com/support/ VLB400docs. 3. Touch D D e e v v i i c c e e > > S S u u p p p p o o r r t t > > I I m m a a g g e e P P o o s s i i t t i i o o n n .
  • Page 127 1. At the control panel, press the H H o o m m e e button. 2. Log in as administrator. For details, refer to the System Administrator Guide at www.xerox.com/support/ VLB400docs. 3. Touch D D e e v v i i c c e e > > S S u u p p p p o o r r t t > > I I m m a a g g e e P P o o s s i i t t i i o o n n .

  • Page 128: Supplies

    Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside these areas.

  • Page 129: Toner Cartridges

    If you spill a large volume of toner, contact your local Xerox representative. • Never throw a toner cartridge into an open flame. Remaining toner in the cartridge can catch fire and cause burn injuries or an explosion.

  • Page 130: Recycling Supplies

    The toner cartridge is empty. Replace the toner cartridge with a new one. R E C YC L I N G S U P P L I E S For more information on the Xerox ® supplies recycling program, go to www.xerox.com/recycling.

  • Page 131: Managing The Printer

    Note: If you provide regular billing information for your device, you can use the Remote Services Upload feature to simplify the process. You can enable Remote Services to send billing meter readings to Xerox automatically so that you do not have to collect the readings manually. For more information, refer to the System Administrator Guide at www.xerox.com/support/VLB400docs.

  • Page 132: Moving The Printer

    2. Remove any paper or other media from the output tray. If the output tray extension is open, close it. 3. Remove the paper from the paper tray. 4. Keep the paper wrapped and away from humidity and dirt. Xerox ® VersaLink ®...
  • Page 133 After moving the printer: 1. Reinstall any parts that you removed. 2. Reconnect the printer to the cables and power cord. 3. Plug in and power on the printer. Xerox ® VersaLink ® B400 Printer User Guide...
  • Page 134 Maintenance Xerox ® VersaLink ® B400 Printer User Guide...

  • Page 135: Troubleshooting

    Getting Help ........................... . . 161 Xerox ®...

  • Page 136: General Troubleshooting

    Power off the printer, then power on again. For more information, refer to Printing the Error History Report. If the error persists, contact your Xerox representative. The printer is connected to an uninterruptible power Power off the printer, then connect the power cord to a supply.

  • Page 137: Printer Does Not Print

    The printer has an error. If the Status LED is blinking amber, follow the instructions on the control panel to clear the error. If the error persists, contact your Xerox representative. The printer is out of paper. Load paper into the tray.

  • Page 138: Printing Takes Too Long

    For more help, contact the system administrator. The job is complex. Wait. No action needed. The print-quality mode in the driver is set to Enhanced. Change the print-quality mode in the print driver to Standard. Xerox ® VersaLink ® B400 Printer User Guide...

  • Page 139: Document Prints From Wrong Tray

    S S O O L L U U T T I I O O N N S S There is an obstruction or debris inside the printer. Power off the printer, then remove the obstruction or debris. If you cannot remove the obstruction, contact your Xerox representative. Xerox ® VersaLink ®...

  • Page 140: Paper Tray Will Not Close

    The relative humidity of the room is too high. • Reduce the humidity in the room. • Move the printer to a location where the temperature and relative humidity are within the operating specifications. Xerox ® VersaLink ® B400 Printer User Guide...

  • Page 141: Paper Jams

    M I N I M I Z I N G PA P E R J A M S The printer is designed to function with minimal paper jams using Xerox supported paper. Other paper types can cause jams. If supported paper is jamming frequently in one area, clean that area of the paper path.

  • Page 142: Clearing Paper Jams

    C L E A R I N G PA P E R J A M S Clearing Paper Jams from the Bypass Tray To resolve the error that appears on the control panel, clear all paper from the paper path. Xerox ® VersaLink ®...
  • Page 143 Troubleshooting 1. Remove any paper from the Bypass Tray. 2. Grasp both sides of the Bypass Tray, then pull it straight out of the printer. 3. Pull out Tray 1 until it stops. Xerox ® VersaLink ® B400 Printer User Guide...
  • Page 144 Troubleshooting 4. To remove the tray, lift the front of it slightly, then pull it out of the printer. 5. Remove the jammed paper. Xerox ® VersaLink ® B400 Printer User Guide...
  • Page 145 9. To return to the Home screen, press the H H o o m m e e button. Clearing Paper Jams from the Tray 1 Area To resolve the error that appears on the control panel, clear all paper from the paper path. Xerox ® VersaLink ®...
  • Page 146 Troubleshooting 1. Remove any paper from the Bypass Tray. 2. Grasp both sides of the Bypass Tray, then pull it straight out of the printer. 3. Pull out Tray 1 until it stops. Xerox ® VersaLink ® B400 Printer User Guide...
  • Page 147 Troubleshooting 4. To remove the tray, lift the front of it slightly, then pull it out of the printer. 5. Remove any crumpled paper from the tray and any remaining paper jammed in the printer. Xerox ® VersaLink ® B400 Printer User Guide...
  • Page 148 9. To return to the Home screen, press the H H o o m m e e button. Clearing Paper Jams from Tray 2, 3 and 4 Areas To resolve the error that appears on the control panel, clear all paper from the paper path. Xerox ® VersaLink ®...
  • Page 149 2. To remove the tray, lift the front of it slightly, then pull it out of the printer. 3. Remove any crumpled paper from the tray and any remaining paper jammed at the front of the printer. Xerox ® VersaLink ®...
  • Page 150 7. To return to the Home screen, press the H H o o m m e e button. Clearing Paper Jams from the Fuser Area To resolve the error that appears on the control panel, clear all paper from the paper path. 1. Lift the door release latch, then pull open the door. Xerox ® VersaLink ®...
  • Page 151 Troubleshooting 2. If paper is jammed in the Fuser, raise both green levers to open the Fuser. 3. To open the paper guide, raise the green handle. 4. Remove any jammed paper from the Fuser area. Xerox ® VersaLink ®...
  • Page 152 Troubleshooting 5. Close the paper guide on the Fuser. 6. Lower the green levers to their original position. 7. Remove any jammed paper from the back of the printer. Xerox ® VersaLink ® B400 Printer User Guide...

  • Page 153: Troubleshooting Paper Jams

    Remove the paper from the paper tray. Load new, dry paper into the tray. Too much static electricity is present. Load a new ream of paper. Using unsupported paper. Use only Xerox ® -approved paper. For details, refer to Supported Paper.
  • Page 154 The paper is moist from humidity. Remove the moist paper and replace it with new, dry paper. Using paper of the wrong size, thickness, or type. Use only Xerox approved paper. For details, refer to Supported Paper. The feed rollers are dirty.
  • Page 155 Ensure that paper is loaded into the correct tray. For more information, refer to Supported Paper. Tray is loaded with mixed paper. Load the tray with only one type and size of paper. Xerox ® VersaLink ® B400 Printer User Guide...

  • Page 156: Print-Quality Problems

    The Xerox Warranty, Service Agreement, or Xerox Total Satisfaction Guarantee does not cover damage caused by using unsupported paper or specialty media. The Xerox Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside these areas. Please contact your local representative for details.

  • Page 157: Solving Print-Quality Problems

    Information Pages. If the print quality does not improve after performing the appropriate action, contact your Xerox representative. Note: To maintain print quality, the toner cartridge is designed to provide a warning message when the toner level is low. When the toner cartridge reaches this level, a warning message appears. When the toner cartridge is empty, another message prompts you to replace the toner cartridge.
  • Page 158 Relative Humidity. The output is blank. • Power off the printer, then power on again. • If the error persists, contact your Xerox representative. Streaks appear in the output. • Replace the Drum Cartridge. • If the error persists, contact your Xerox representative.
  • Page 159 • Verify that the toner cartridge is approved for use in this printer, and replace it as needed. For best results, use a genuine Xerox toner cartridge. The output print is wrinkled or stained. • Verify that the paper is the correct size, type, and weight for the printer and that it is loaded properly.
  • Page 160 • 95 mm (3.7 in.): Fuser 3 If the repeating defects matches the Drum Cartridge distances, replace the Drum Cartridge. 4 If the distance matches the Fuser or Transfer Roller, call for service. Xerox ® VersaLink ® B400 Printer User Guide...

  • Page 161: Getting Help

    You can find solutions for print-quality problems, paper jams, software installation issues, and more. To access the Online Support Assistant, go to www.xerox.com/support/VLB400support. H E L P F U L I N FO R M AT I O N PA G E S To assist with troubleshooting, your printer has a set of Information Pages that you can print.

  • Page 162: More Information About Your Printer

    M O R E I N FO R M AT I O N A B O U T YO U R P R I N T E R To obtain more information about your printer, refer to More Information. Xerox ® VersaLink ®...

  • Page 163: A Specifications

    Performance Specifications ........................171 Xerox ®...

  • Page 164: Printer Configurations And Options

    • USB 3.0 (Type B) • Ethernet 10BASE-T/100BASE-TX/1000BASE-T • Wireless network connectivity with an IEEE802.11 n/g/b-compliant Wireless Network Adapter (optional) • Near Field Communication (NFC) • AirPrint™ • Mopria™ Remote Access Embedded Web Server Xerox ® VersaLink ® B400 Printer User Guide...

  • Page 165: Options And Upgrades

    • 16-GB Solid State Drive • 550-Sheet Feeder • Stand • External Card Reader/RFID Kit • Foreign Device Interface Kit • Xerox ® Common Access Card Enablement Kit Note: This product supports up to three additional 550-Sheet Feeder trays Xerox ®...

  • Page 166: Physical Specifications

    C O N F I G U R AT I O N W I T H T H R E E O P T I O N A L 5 5 0 - S H E E T F E E D E R S Xerox ®...

  • Page 167: Total Space Requirements

    658 mm (25.9 in.) 940 mm (37 in.) C L E A R A N C E R E Q U I R E M E N T S Clearance Requirements for Base Configuration Xerox ® VersaLink ® B400 Printer User Guide...
  • Page 168 Specifications Clearance Requirements with Three Optional 550-Sheet Feeders Xerox ® VersaLink ® B400 Printer User Guide...

  • Page 169: Environmental Specifications

    Note: Under extreme environmental conditions, such as 10°C and 85% relative humidity, printing defects can occur due to condensation inside the printer. E L E VAT I O N For optimum performance, use the printer at elevations below 3100 m (10,170 ft.). Xerox ® VersaLink ®...

  • Page 170: Electrical Specifications

    P O W E R C O N S U M P T I O N • Sleep mode: less than 4 W • Low Power mode: 9.5 W • Standby: 46 W • Continuous printing: 565 W Xerox ® VersaLink ® B400 Printer User Guide...

  • Page 171: Performance Specifications

    Maximum Print Speeds: • 1-sided printing: 47 ppm on Letter-sized paper and 45 ppm on A4 paper • 2-sided printing: 28 images per minute on Letter-sized paper and on A4 paper • Heavyweight Paper: 23 ppm Xerox ® VersaLink ®...
  • Page 172 Specifications Xerox ® VersaLink ® B400 Printer User Guide...

  • Page 173: B Regulatory Information

    Material Safety Data Sheets ....................... . 180 Xerox ®...

  • Page 174: Basic Regulations

    • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. Changes or modifications to this equipment not approved by Xerox can void the authority of the user to operate this equipment.

  • Page 175: European Union Lot 4 Imaging Equipment Agreement Environmental Information

    Environmental Benefits of Duplex Printing Most Xerox products have duplex printing, also known as 2-sided printing, capability. This enables you to print on both sides of the paper automatically, and therefore helps to reduce the use of valuable resources by reducing your paper consumption.
  • Page 176 The device also powers off if Fax, USB Drive, and Wired and Non-Wired Network have not been activated. To change the Power Saver settings, refer to the User Guide at www.xerox.com/support/VLB400docs. For further assistance, contact your System Administrator or refer to the System Administrator Guide.

  • Page 177: Germany

    EcoLogo Certified to Office Machines CCD-035 This product is certified to EcoLogo standard for office machines, meeting all requirements for reduced environmental impact. As part of achieving certification, Xerox Corporation has proven this product meets the EcoLogo criteria for energy efficiency. Certified copier, printer, multifunctional device, and fax products must also meet criteria such as reduced chemical emissions and demonstrate compatibility with recycled supplies.

  • Page 178: Turkey Rohs Regulation

    1. This device may not cause harmful interference, and 2. This device must accept any interference received, including interference that may cause undesired operation. Changes or modifications to this device not specifically approved by the Xerox Corporation may void the user's authority to operate this equipment.

  • Page 179: Safety Certification

    UL 60950-1, 2nd Edition, 2014-10-14 CAN/CSA C22.2 No. 60950-1-07, 2nd Edition, 2014-10 Underwriters Laboratories Inc. (Europe) IEC 60950-1:2005 + A1:2009 + A2:2013 EN 60950- 1:2006 + A11:2009 + A1:2010 + A12:2011 + A2:2013 Xerox ® VersaLink ® B400 Printer User Guide...

  • Page 180: Material Safety Data Sheets

    Material Safety Data Sheets For Material Safety Data information regarding your printer, go to: • North America: www.xerox.com/msds • European Union: www.xerox.com/environment_europe For the Customer Support Center phone numbers, go to www.xerox.com/office/worldcontacts. Xerox ® VersaLink ® B400 Printer User Guide...

  • Page 181: C Recycling And Disposal

    Other Countries ..........................186 Xerox ®...

  • Page 182: All Countries

    Recycling and Disposal All Countries If you are managing the disposal of your Xerox product, please note that the printer may contain lead, mercury, perchlorate, and other materials whose disposal may be regulated due to environmental considerations. The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market.

  • Page 183: North America

    Xerox operates an equipment take-back and reuse/recycle program. Contact your Xerox representative (1-800-ASK- XEROX) to determine if this Xerox product is part of the program. For more information about Xerox environmental programs, visit www.xerox.com/environment, or for recycling and disposal information, contact your local authorities.

  • Page 184: European Union

    In accordance with European legislation, end of life electrical and electronic equipment subject to disposal must be managed within agreed procedures. Prior to disposal, please contact your local reseller or Xerox representative for end of life take-back information. Xerox ®...

  • Page 185: Collection And Disposal Of Equipment And Batteries

    This wheeled bin symbol may be used in combination with a chemical symbol. This establishes compliance with the requirements set out by the Directive. B AT T E RY R E M OVA L Batteries should only be replaced by a manufacturer-approved service facility. Xerox ® VersaLink ®...

  • Page 186: Other Countries

    Recycling and Disposal Other Countries Please contact your local waste management authority to request disposal guidance. Xerox ® VersaLink ® B400 Printer User Guide...

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