General Troubleshooting - Xerox PrimeLink B9100 User Manual

Troubleshooting

General Troubleshooting

WARNING: Precision components and high-voltage power supplies are used on the printer.
Never open or remove printer covers that are screwed shut, unless specifically instructed in the
User Guide. A high-voltage component can cause electric shocks. When you open the panels
and covers that are screwed shut to install or detach optional accessories, ensure that you
follow the instructions in the User Guide. Do not try to alter the printer configuration or modify
any parts. These actions can cause printer malfunction or fire.
Symptoms
Check
The printer is not Is the power switch on the
powered on. printer in the off position?
Is the power cord plugged into
the electrical outlet?
Is the power cord disconnected
from the printer or the rear of
the rack?
Is power of the correct voltage
being supplied?
The display is Is power saver mode on?
dark.
Is the brightness dial set too
low?
Unable to print, or Is a message displayed on the
unable to copy. control panel?
Is the printer mode offline?
Is the power cord disconnected
from the printer or the rear of
the rack?
The online Is the interface cable
indicator does not disconnected?
light, even though
you sent a job to
print.
Is the environment correctly set
on the personal computer?
Is the required interface set?
182 Xerox ® PrimeLink
User Guide
® B9100/B9110/B9125/B9136 Copier/Printer
Remedy
Press the power switch to the on position.
Press the power switch to the off position. Plug the
power cord into the electrical outlet, then press the
power switch to the on position.
Ensure that the power supply is 200 -240 V, 15 A.
Ensure that the power supplied is of a capacity that is
compatible with the specified maximum power
consumption of the printer (2.8 - 3.1 KVA).
The printer is in power saver mode. To cancel power
saver mode, press the Power Saver button on the
control panel.
Adjust the display brightness using the brightness
dial.
Follow the instructions displayed.
Press the Machine Status button, then from the
printer mode, select Online.
Press the power switch to the off position, then firmly
plug in the power cord. Press the power switch to the
on position.
Press the power switch to the off position, unplug the
power cord from the electrical outlet, then check the
interface cable connection.
For information about network settings, refer to
Xerox ® PrimeLink ® B9100/B9110/B9125/B9136
Copier/Printer System Administrator Guide.
Check the print driver and other environment settings
on the personal computer.
Verify the status of the interface port in use.
For information about network settings, refer to
Xerox ® PrimeLink ® B9100/B9110/B9125/B9136
Copier/Printer System Administrator Guide.