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Paper Tray Information for Trays 1, 2, 3, and 4............................................................... 161
Guidelines for Loading, Printing, and Storing Media ............................................................. 162
General Media Loading Guidelines ................................................................................. 162
Printing or Copying on Labels......................................................................................... 162
Printing or Copying on Glossy Paper ............................................................................... 162
Paper Storage Guidelines ............................................................................................... 163
Loading Media..................................................................................................................... 164
Loading Paper in Trays 1 and 2 ...................................................................................... 164
Loading Paper in Trays 3 and 4 ...................................................................................... 165
Loading Tab Stock in Trays 3 and 4 ................................................................................ 166
Loading Hole-Punch Paper in Trays 1, 2, 3, and 4............................................................ 166
Loading Media in Optional Feeding Devices ................................................................... 167
Loading Post-Process Media in Optional Finishing Devices.............................................. 167
11 Maintenance...................................................................................................................... 169
Cleaning the Printer ............................................................................................................. 170
Cleaning the Exterior and the Touch Screen ................................................................... 171
Cleaning the Document Cover and the Document Glass................................................. 172
Cleaning the Scanner..................................................................................................... 173
Cleaning the Document Feeder Rollers ........................................................................... 175
Replacing Consumable Supplies ........................................................................................... 176
Ordering Supplies........................................................................................................... 176
Checking the Status of Customer Replaceable Units (CRUs) ........................................... 176
Replacing the Toner Cartridge ........................................................................................ 177
Replacing the Waste Toner Container............................................................................. 179
12 Troubleshooting................................................................................................................. 181
General Troubleshooting ...................................................................................................... 182
Image Quality Troubleshooting............................................................................................ 186
Image is not as Expected ............................................................................................... 191
Copy Troubleshooting .......................................................................................................... 193
Unable to Copy.............................................................................................................. 193
The Copy Result is not as Expected ................................................................................ 193
Print Troubleshooting........................................................................................................... 197
Unable to Print .............................................................................................................. 197
The Printed Result is not as Expected ............................................................................. 199
Scan Troubleshooting .......................................................................................................... 200
Unable to Scan with the Machine .................................................................................. 200
Unable to Import the Scanned Document to the Computer ........................................... 201
Unable to Send the Scanned Document Over the Network (FTP/SMB)............................ 202
Problems with Sending Email ......................................................................................... 203
Paper Jams .......................................................................................................................... 204
Information About Paper Jams ...................................................................................... 204
Document Feeder Jams.................................................................................................. 204
Document Jams Under the Document Feeder Belt ......................................................... 207
Paper Jams in Trays 1-4................................................................................................. 208
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