Symptoms
Check
Nothing is printed.
Two or more sheets of paper
are feeding simultaneously,
known as double feed.
High-voltage power supply
malfunction.
White areas or
Is the paper damp?
stripes appear.
The paper in use is unsuitable.
The printing on the
If the print was made using
entire page is faint.
Tray 5 (Bypass), the size and
type of the loaded paper
differed from the setting on
the print driver.
Two or more sheets can be
feeding at the same time.
Paper becomes
The paper in use is unsuitable.
wrinkled.
Paper is being added while it is
being fed.
Is the paper damp?
Action
Fan the paper, then reset the paper.
Contact Xerox Technical Customer Support.
Replace with paper from a new ream.
Load suitable paper.
Load paper of the correct size and type into Bypass,
Tray 5. Fan the paper thoroughly before you load it.
Fan the paper thoroughly, then reset the paper.
Replace with paper from a new ream.
Xerox
®
PrimeLink
®
B9100/B9110/B9125/B9136 Copier/Printer
Troubleshooting
189
User Guide