User Guide - Xerox PrimeLink B9100 User Manual

U U n n a a b b l l e e t t o o I I m m p p o o r r t t t t h h e e S S c c a a n n n n e e d d D D o o c c u u m m e e n n t t t t o o t t h h e e
C C o o m m p p u u t t e e r r
Symptoms
Unable to find the scanner
If No, go to the next
symptom.
Unable to open the mailbox
If No, go to the next
symptom.
Yes/No Cause and Action
Yes Cause The printer is not powered on.
Action Power on the printer.
If the problem is not solved, go to the next Cause and
Action.
Cause The network cable is disconnected from the computer.
Action Connect the network cable to the computer.
If the problem is not solved, go to the next Cause and
Action.
Cause The network cable is disconnected from the machine.
Action Connect the network cable to the machine.
For information about network settings, refer to the
Xerox
Copier/Printer System Administrator Guide.
If the problem is not solved, go to the next Cause and
Action.
Cause The Salutation port is not enabled.
Action Enable the Salutation port.
For information about network settings, refer to the
Xerox
Copier/Printer System Administrator Guide.
If the problem is not solved, go to the next Cause and
Action.
Cause The network connection between the computer and
machine is abnormal.
Action Contact your System Administrator.
Yes Cause No mailbox is created.
Action Create a mailbox.
Refer to Local Disk/Mailbox in the Xerox
B9100/B9110/B9125/B9136 Copier/Printer System
Administrator Guide.
If the problem is not solved, go to the next Cause and
Action.
Cause You have forgotten the mailbox password.
Action If you are unable to verify the password, set the
password to Off, then reset the password.
Xerox ® PrimeLink ® B9100/B9110/B9125/B9136 Copier/Printer
® PrimeLink ® B9100/B9110/B9125/B9136
® PrimeLink ® B9100/B9110/B9125/B9136
Troubleshooting
® PrimeLink ®
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User Guide