Xerox PrimeLink B9100 User Manual page 202

Troubleshooting
Symptoms
Scanner unable to scan data
due to TWAIN transmission
error
If No, go to the next
symptom.
Operation halts during
scanning
U U n n a a b b l l e e t t o o S S e e n n d d t t h h e e S S c c a a n n n n e e d d D D o o c c u u m m e e n n t t O O v v e e r r t t h h e e
N N e e t t w w o o r r k k ( ( F F T T P P / / S S M M B B ) )
Symptoms
Unable to forward scanned
documents over the network.
202 Xerox ® PrimeLink
User Guide
Yes/No Cause and Action
Yes Cause
Action
Yes Cause
Action
Yes/No Cause and Action
Yes Cause
Action
Cause
Action
Cause
Action
Cause
Action
® B9100/B9110/B9125/B9136 Copier/Printer
Refer to Local Disk/Mailbox in the Xerox
B9100/B9110/B9125/B9136 Copier/Printer System
Administrator Guide.
The scan driver is not installed.
Install the scan driver.
Is the file size too large?
Reduce the resolution, or choose a compressed output
file format, then rescan.
Is the server information entered correctly in the printer?
Verify that you have entered the server information
correctly in the printer.
If the problem is not solved, go to the next Cause and
Action.
Is the save location information entered correctly in the
printer?
Verify that the save location information is entered
correctly in the printer.
If the problem is not solved, go to the next Cause and
Action.
When using SMB, is the Shared Name entered correctly
in the printer?
Verify that the Shared Name is entered correctly in the
printer.
If the problem is not solved, go to the next Cause and
Action.
When using SMB (UNC Format), is the save location
information entered correctly in the printer?
Verify that the save location information is entered
correctly in the printer.
If the problem is not solved, go to the next Cause and
Action.
PrimeLink
® ®