Xerox PrimeLink B9100 User Manual page 191

I I m m a a g g e e i i s s n n o o t t a a s s E E x x p p e e c c t t e e d d
Symptoms
The image is dirty
If No, go to the next
symptom.
The image is too dark or too
light
If No, go to the next
symptom.
Part of the image is missing
If No, go to next symptom.
The image is not the needed
size
Yes/
No Cause and Action
Yes Cause The document glass or the document cover is dirty.
Action Clean the document glass or the document cover.
If the problem is not solved, go to the next Cause and
Action.
Cause The document is made of a highly transparent material,
like a transparency.
Action If the document is highly transparent, marks on the
document cover appear on the image. Place a white
sheet of paper on the document, then proceed with the
scan.
If the problem is not solved, go to the next Cause and
Action.
Cause The document is colored, of a rough texture, or a
blueprint, for example.
Action Adjust the copy density or the image quality, then retry
scanning.
If the problem is not solved, go to the next Cause and
Action.
Cause Glossy printing paper is being scanned.
Action Glossy printing paper sticks easily to the document glass.
When shadows are scanned, the images reproduce as
dirt. Place a transparency or highly transparent film
under the document, then retry scanning.
Yes Cause Scan density is set to Dark, or to Light.
Action Adjust the scan density.
If the problem is not solved, go to the next Cause and
Action.
Cause The Original Type is inappropriate.
Action Select an image quality that is appropriate for the
document.
Yes Cause The document is pasted together or folded in.
Action It is possible that the folded in or pasted part of the
document is not touching the document glass. Place a
stack of white sheets on the document to hold the
document flat against the document glass.
Yes Cause The document glass or the document cover is dirty.
Action Clean the document glass or the document cover.
Xerox ® PrimeLink ® B9100/B9110/B9125/B9136 Copier/Printer
Troubleshooting
191
User Guide