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3 Maintenance Procedures
Maintaining the ISM
Perform the procedures in this section when you discover that a component of
the solvent manager malfunctioned or during routine maintenance. For
information about isolating such problems, consult the Instrument console
online Help.
Contacting Waters technical service
If you are located in the USA or Canada, report malfunctions or other
problems to Waters Technical Service (800 252-4752). From elsewhere, phone
the Waters corporate headquarters in Milford, Massachusetts (USA), or
contact your local Waters subsidiary. The Waters web site includes phone
numbers and e-mail addresses for Waters locations worldwide. Visit
www.waters.com.
When you contact Waters, be prepared to provide this information:
•
Error message (if any)
•
Nature of the symptom
•
Serial number of the system module and its firmware version, if
applicable
•
Flow rate
•
Operating pressure
•
Solvent(s)
•
Detector settings (sensitivity and wavelength)
•
Type and serial number of column(s)
•
Sample type and diluent
•
Data software version and serial number
•
ACQUITY system workstation model and operating system version
For complete information on reporting shipping damages and submitting
claims, see the publication Waters Licenses, Warranties, and Support Services.
Locating system serial numbers
The serial number on the system's instruments and devices facilitates service
and support. Serial numbers also provide a way to create single log entries for
each module, so that you can review the usage history of a particular module.
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September 26, 2013, 715004208 Rev. A
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